Change Management Lead - Remote (CST)

Position Overview

We are seeking an experienced Change Management Lead to support large-scale, enterprise-wide technology transformation initiatives within a global organization. This consultant will partner closely with cross-functional business and IT teams to drive organizational readiness, stakeholder engagement, communications, training, and adoption strategies for complex system implementations impacting teams across multiple regions.

This is an excellent opportunity for a seasoned Change Management professional with experience leading organizational change for global technology initiatives in fast-paced enterprise environments.

Responsibilities

• Lead organizational change management efforts for enterprise technology implementations and digital transformation initiatives.
• Conduct stakeholder analyses and change impact assessments to identify organizational risks and develop mitigation strategies.
• Develop and execute comprehensive change management plans, including communications, training, and adoption strategies.
• Partner with business leaders, project managers, IT teams, and executive stakeholders to drive alignment and organizational readiness.
• Create, maintain, and enhance change management methodologies, toolkits, templates, and governance frameworks.
• Coach and support project teams on change management best practices throughout the project lifecycle.
• Monitor adoption metrics, stakeholder feedback, and organizational readiness to identify improvement opportunities.
• Facilitate workshops, presentations, and change readiness sessions for stakeholders across multiple business functions.
• Provide regular status updates and executive-level reporting on change activities and project progress.
• Collaborate effectively with global teams across multiple time zones and regions.

Required Qualifications

• 5+ years of dedicated Enterprise Change Management experience supporting large organizations.
• Proven experience leading change management for enterprise IT system implementations or large-scale digital transformation initiatives.
• Hands-on experience conducting stakeholder analyses, change impact assessments, communications planning, and training strategy development.
• Experience applying structured Change Management methodologies such as Prosci (ADKAR) or similar frameworks.
• Strong project management skills with the ability to manage multiple concurrent initiatives.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Experience working with executive leadership and cross-functional business and technical teams.
• Demonstrated success influencing stakeholders and driving adoption without direct authority.
• Strong organizational skills with experience creating documentation, templates, and governance materials.

Preferred Qualifications

• Prosci Change Management Certification.
• Experience supporting global implementations across North America, EMEA, and APAC.
• Experience with enterprise platforms such as ERP, CRM, ServiceNow, Salesforce, Oracle, Snowflake, or similar large-scale systems.
• Experience supporting contact center transformations or customer service technology implementations.
• Exposure to contact center platforms such as Genesys is a plus.
• Experience working in Fortune 500 or similarly complex enterprise environments.

What We're Looking For

The ideal consultant is a dedicated Change Management professional—not simply a Project Manager with change management responsibilities. This individual has successfully led organizational change for enterprise technology implementations, understands how to drive user adoption at scale, and excels at building trust with stakeholders across global organizations. They are comfortable working independently while partnering closely with project teams, business leaders, and executive sponsors to ensure successful adoption of complex business and technology changes.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 
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