Operations Assistant

Position Title: Operations Assistant

The Select Group is looking for an Operations Assistant with strong customer service experience and the ability to manage end-to-end coordination of the inspection process for gas and electric construction service orders.

Work Hours: 6:30 AM-3:30 PM
Schedule: 100% Onsite Mon-Fri
Work Location: San Diego, CA

Qualifications:

• 1–4+ years of experience in customer service, administrative support, coordination, scheduling, dispatching, permitting, or similar role
• Strong customer service skills; professional communication via phone and email
• Strong organization and time management; able to schedule trench inspector work and manage multiple inspection schedules simultaneously
• Problem-solving skills to identify and resolve scheduling conflicts
• Ability to adapt to changing priorities and tackle challenges related to unexpected issues that may arise during the inspection process
• Strong attention to detail; accurate data entry and documentation
• Ability to track project status and provide updates/reports
• Collaboration skills across internal teams, field crews, contractors, and external stakeholders
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams)
• Excel skills (spreadsheets, data entry, sorting, filtering)
• Ability to learn and use new systems quickly
• High school diploma or equivalent required; Bachelor’s preferred

• SAP experience
• Experience with permitting, scheduling, or dispatching processes
• Experience in construction, utilities, municipal operations, or related industries
• Experience working with contractors, inspectors, and field crews (electricians, plumbers, gas, etc.)

• Manage end-to-end coordination of the inspection process for gas and electric construction service orders
• Provide customer service via phone and email to collect service order details during intake and provide ongoing project status updates
• Process work orders and facilitate all pre-construction inspections (trench, conduit, gas service, and other required inspections)
• Collaborate with relevant departments to establish inspection priorities and schedules
• Schedule work for inspectors and coordinate with inspection teams to ensure sufficient resources for each inspection
• Manage multiple inspection schedules simultaneously
• Oversee hotline requests and work orders for inspectors
• Track construction progress by gathering updates from builders and project stakeholders
• Manage meter dashboards by creating or updating Excel spreadsheets, performing data entry, and extracting data from various systems
• Use SAP and other internal systems to assign project/job levels and maintain records with accurate job status
• Maintain accurate records of inspection schedules, outcomes, and changes
• Ensure data accuracy by applying analytical problem-solving skills to review, research, and validate information
• Communicate project status updates to stakeholders and coordinate follow-up actions as needed
• Perform additional duties as assigned