Epic Ambulatory Analyst

Epic Ambulatory Analyst - REMOTE

Project Overview & Details:

The Select Group is seeking an Epic Ambulatory Analyst to support both operational stability and targeted workflow optimization initiatives across ambulatory services. The role spans Epic Ambulatory support, ServiceNow ticketing, and workflow optimization including prior authorization enablement and early-stage automation initiatives.

What you will bring: 

• Active Epic Ambulatory Certification 
• Epic Ambulatory build/support experience
• Experience managing ServiceNow tickets and end-user support
• Strong understanding of clinical workflows (orders, referrals, documentation)
• Experience supporting workflow optimization or system enhancement work
• Strong communication and stakeholder coordination skills

Nice to Have Qualifications

• Active Epic Orders or Referrals Certification 
• Experience supporting prior authorization workflows within Epic Ambulatory
• Exposure to healthcare automation or AI-enabled workflow initiatives
• Experience in large, complex ambulatory environments
• Familiarity with revenue cycle concepts related to prior authorization

Day to Day Responsibilities: 

• Perform build, maintenance, and configuration within Epic
• Troubleshoot Epic Ambulatory workflow and system issues
• Manage and resolve ServiceNow tickets related to Epic Ambulatory issues
• Provide end-user support for providers, clinic staff, and operational teams
• Prioritize and manage ServiceNow intake to prevent backlog and ensure timely resolution
• Support Epic Ambulatory workflows that enable and streamline prior authorization processes
• Configure and maintain order entry workflows, SmartSets, preference lists, and BPA (BestPractice Advisory) rules
• Support referral workflows and clinical decision support logic tied to authorization requirements
• Ensure alignment between clinical ordering workflows and downstream authorization processes
• Identify workflow inefficiencies impacting provider experience or authorization delays
• Coordinate with revenue cycle teams as needed for end-to-end workflow alignment

• Support encounter and documentation workflow optimization efforts

• Participate in early-stage automation and/or AI-enabled workflow initiatives
• Assist with ambulatory optimization initiatives as priorities are defined

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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