Engagement Manager II, Service Delivery

Engagement Manager II – Service Delivery – Remote 

The Select Group is seeking an Engagement Manager II to independently own and execute a portfolio of client engagements, bringing a project and program management discipline to scope, schedule, budget, and risk. The EM II serves as the primary point of contact for assigned engagements - leading delivery, monitoring account health, and partnering cross-functionally so clients realize ongoing value from our services. 

Company Overview:         
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.  

We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands. 

Core Competencies:  
Project & Program Oversight 

• Strong contract interpretation skills, with experience translating Statements of Work (SOWs) into actionable execution plans, schedules, and resource plans. 
• Track record of proactively managing deliverable timelines, dependencies, and contractual obligations. 
• Experience conducting deliverable reviews, securing client approvals, and managing the scope/change amendment process. 
• Sound judgement in issue and risk resolution, knowing when to escalate versus resolve independently. 
• Demonstrated ability to customize standard processes and templates to fit specific client or engagement needs. 

Financial & Resource Management 

• Experience monitoring utilization against forecast and reporting on overall financial health. 
• Ability to facilitate project team calls and stand-ups to monitor work and deliverable completion. 
• Experience establishing and tracking SOW Service Level Agreements (SLAs) and operational Key Performance Indicators (KPIs). 
• Comfort partnering on performance management and productivity improvement with TSG's engagement consulting teams. 

Client Relationship Management 

• Serve as the primary engagement contact, independently managing the full relationship cycle from onboarding through renewal. 
• Own and lead Quarterly Business Reviews (QBRs), presenting value delivered and aligning future priorities. 
• Build trust with client leadership and become the go-to contact for engagement-related matters. 
• Navigate difficult conversations independently, including scope concerns, performance issues, or delays. 
• Tailor communication style and approach based on stakeholder personalities and preferences. 

Technology & Systems 

• Proficiency in Microsoft Office Suite. 
• Experience with CRM and project management platforms. 
• Strong data management skills with commitment to data integrity. 
• Analytical mindset with the ability to extract insights from standard reports to inform decision-making. 

Operational Excellence 

• Self-motivated professional capable of managing a complex portfolio of responsibilities without prompting or supervision. 
• Exceptional attention to detail with unwavering commitment to quality and accuracy. 
• Strong time management skills with proven ability to balance competing priorities across multiple accounts in a high-demand environment. 
• Demonstrated reliability in meeting deadlines and upholding high-quality delivery standards. 
• Proactive problem-solving approach with clear awareness of when additional resources or escalation are needed. 
• Experience maintaining data integrity across multiple systems and catching/correcting errors independently. 

Key Responsibilities:  

• Own project and program health across scope, schedule, budget, and risk for an assigned portfolio of engagements. 
• Serve as the centralized point of contact for client stakeholders. 
• Conduct client engagement kickoffs and lead regular status update cadences. 
• Facilitate project team calls and/or stand-ups. 
• Monitor weekly work plans, overall utilization, and deliverable completion. 
• Own financial oversight and analysis (utilization against forecast, budget reporting). 
• Drive client engagement outcomes to align with the SOW. 
• Capture project status details and prepare client reporting. 
• Establish and track SOW Service Level Agreement (SLA) compliance and operational KPIs. 
• Support performance management and productivity improvement with TSG's engagement consulting teams. 
• Identify key risks and issues and drive corresponding mitigation plans requiring client or leadership attention. 

Key Qualifications:  

• 3+ years of experience in Project/Program Management, Engagement Management, or Customer Success, with demonstrated ability to manage multiple concurrent client engagements. 
• Experience with project planning, scheduling, and resource management; formal project management certification (PMP, CAPM, or similar) is a plus but not required. 
• Comfort owning financial tracking for client engagements, including utilization against forecast, budget reporting, and margin health. 

Our Culture:  
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.

Equal Opportunity Employer: 
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance. 

For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/ 

Connect with us:  

• See our culture in action on LinkedIn and Instagram 
• Know someone who would be perfect for this role? Share this career opportunity with them. 

Questions? Reach out to our talent acquisition team. 

 

Compensation and Benefits

• On Target Earnings: $70k - $77k  
  
  #LI-DNI