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Longwood, FL

SERVICE DESK TECHNICIAN (REMOTE – EST HOURS)
We’re looking for a Service Desk Technician to join a fast-paced, enterprise IT environment supporting a large and growing user base. This is a fully remote role (EST hours) where you’ll be the first line of support for end users, helping resolve technical issues, manage user accounts, and keep day-to-day operations running smoothly.

This role is ideal for someone who enjoys problem-solving, thrives in a high-volume support setting, and wants exposure to a wide range of technologies across a modern Microsoft-based environment.


What You’ll Bring

3+ years of experience in a Service Desk or Help Desk (Tier 1) role
Hands-on experience with Active Directory and/or Azure (user creation, permissions, offboarding)
Strong experience supporting Microsoft 365 (O365) in an enterprise environment (500+ users)
Proven ability to troubleshoot Microsoft Office applications and end-user issues
Experience setting up new PCs and migrating user data
Comfortable providing support over the phone and working directly with end users
Strong documentation skills (ticket updates, knowledge base contributions)
Experience working in a ticketing system (ServiceNow or similar preferred)
Ability to manage multiple priorities and work independently in a remote setting


Bonus Experience

Experience with ServiceNow, Ninja RMM, or similar tools
Exposure to Azure-based environments and cloud infrastructure
Experience issuing licenses and managing identities in O365
Background supporting a wide variety of applications (not siloed)
Experience contributing to IT projects or process improvements
Relevant certifications (CompTIA A+, Network+, Security+, or Microsoft/O365 certs)


What You’ll Do

Provide Level 1 remote IT support via phone and email for a large user base (1,700+ users)
Troubleshoot hardware, software, and access-related issues across a Microsoft environment
Handle onboarding and offboarding of user accounts in Active Directory/Azure
Manage O365 tasks including license assignment, identity creation, and app support
Perform initial triage of incoming tickets and escalate when appropriate
Set up new user workstations and assist with data migration
Document issues, resolutions, and processes clearly within the ticketing system
Collaborate with internal teams and external vendors to resolve issues
Support a variety of applications and systems in a dynamic, non-siloed environment


Additional Details

Fully remote (must be able to work 9:00 AM – 6:00 PM EST)
Long-term contract opportunity with consistent hours
High-impact role supporting a large, enterprise-level environment


TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#LI-KG1
 

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Supply Chain Program Manager (Remote)

The Select Group is seeking a Supply Chain Program Manager to stabilize and transform a supply chain planning function. In this role, you’ll lead planning system implementations and integrations, establish a clear roadmap, and drive execution across planning, IT, and business teams.If you enjoy creating structure, bringing teams into alignment, and turning complex planning challenges into clear action plans, this opportunity could be a great fit.

Must-Have Skills

  • 8+ years of program or portfolio management experience in supply chain environments

  • Experience with Kinaxis/RapidResponse or a comparable planning platform

  • Strong background in supply planning, demand planning, and Integrated Business Planning (IBP)/Sales and Operations Planning (S&OP)

  • Direct experience with Oracle Supply Chain Planning

  • Proven experience leading end-to-end planning system implementations or migrations

  • Experience developing roadmaps, integration plans, and detailed cutover strategies

  • Ability to understand and align data, reporting, integrations, and planning workflows

  • Experience working across cross-functional teams, including IT, planning, and business stakeholders

Preferred Qualifications

  • Background as a supply chain planning consultant or solution architect

  • Experience with additional planning platforms, such as SAP, Blue Yonder, or Kinaxis

  • PMP or a similar certification

  • Semiconductor or hardware supply chain experience

Day-to-Day Responsibilities

  • Assess current planning programs and identify gaps across systems, processes, and execution

  • Develop and own an end-to-end roadmap for planning system improvements and integrations

  • Lead planning system implementations and migrations, including cutover planning and execution

  • Align stakeholders across planning, IT, and business teams to drive execution

  • Maintain continuity across data, reporting, and planning outputs during system transitions

  • Establish structure, governance, and prioritization across the planning portfolio

  • Track execution and drive progress across multiple planning initiatives


    TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
     

Raleigh, North Carolina

Remote

Client Services Manager – Service Delivery– Remote  

The Client Services Manager (CSM) is a client-facing leader who develops a team of Engagement Managers and oversees project delivery and success across a portfolio of clients. The CSM role combines leadership, client strategy, and operational excellence to ensure our clients experience the value of TSG’s partnership and perspective. This role is ideal for a leader who balances strategic portfolio oversight with hands-on delivery leadership. You will connect business stakeholders, delivery teams, and senior leadership, driving execution with a focus on client value, clear outcomes, and organizational priorities.   

Candidate must currently reside in the United States. 

Company Overview:         
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.  

We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands. 

Key Responsibilities:  

  • Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.  
  • Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.  
  • Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.  
  • Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.  
  • Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.  
  • Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.  
  • Partner with leadership to identify growth opportunities through expansion and upselling. 

Key Qualifications:   
  • 7+ years delivering large-scale client transformation initiatives in a consulting environment 
    • Including at least 3 years of experience directly managing and coaching teams of 6–10 delivery professionals.  
  • Hands-on experience managing statements of work, change orders, and SLAs for enterprise clients.  
  • Demonstrated ability to coach and develop Engagement Managers into trusted, consultative client advisors.  
  • Proven ability to lead cross-functional teams with authenticity and drive accountability.   
  • Strong analytical and adaptive thinking, with the ability to foster innovation and drive effective solutions internally and with clients.  
  • Strong relationship-building skills and executive presence, with a track record of earning C-level trust, navigating escalations, and achieving high satisfaction with enterprise clients.  
  • Commercial instinct to identify expansion opportunities through delivery and partner with leadership to grow client relationships.  
  • Operational rigor across portfolio governance, financial oversight, and risk management, with the ability to anticipate challenges and drive continuous improvement.  
  • Excellent written and verbal communication and facilitation skills, including organizational change management and the ability to convey complex technical concepts to non-technical stakeholders.  
  • Ability to quickly learn new tools and technologies and champion team adoption of new systems and ways of working. 

Our Culture: 
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.

Equal Opportunity Employer: 
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.

For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/ 

Connect with us:  
  • See our culture in action on LinkedIn and Instagram 
  • Know someone who would be perfect for this role? Share this career opportunity with them. 

Questions? Reach out to our talent acquisition team. 

 

 

#LI-DNI

Mount Laurel, New Jersey

On-Site

Senior Optical Transport Engineer – Long Haul Backbone (Mount Laurel, NJ// Denver, CO)

We are seeking a Senior Optical Transport Engineer – Long Haul Backbone for a long-term contract engagement supporting the design, delivery, and activation of backbone wavelength services across a large-scale carrier network. This is a hybrid role requiring onsite presence four days per week in either New Jersey or Colorado.

In this role, you will own the complete lifecycle of backbone wavelength services—from initial feasibility analysis and end-to-end path design through provisioning, validation, testing, customer turn-up, and final service acceptance. You'll be responsible for engineering and delivering high-capacity optical transport services across multi-vendor DWDM networks while ensuring performance, reliability, and operational excellence.

This position follows a single-owner delivery model, where one engineer is accountable for the entire circuit throughout its lifecycle. Rather than handing work off between separate design, provisioning, and testing teams, you will maintain end-to-end ownership across every network segment, including metro ingress, the national backbone, and metro egress, ensuring each service is fully validated and production-ready before customer acceptance.


Required Qualifications 

  • 10+ years of hands-on experience engineering, provisioning, or supporting DWDM and optical transport networks in a carrier or large-scale service provider environment.  

  • Strong understanding of optical transport technologies, including DWDM, ROADM architectures, wavelength planning, optical amplification, regeneration, OSNR, dispersion, and optical power budgets.  

  • Hands-on experience provisioning and troubleshooting services on optical transport equipment from at least one major vendor, with the ability to work across multiple vendor platforms.  

  • Demonstrated ability to troubleshoot end-to-end circuits across multiple network segments while isolating faults within complex multi-vendor environments.  

  • Strong documentation skills and the ability to work directly with customers, operations teams, field personnel, and vendor support organizations throughout the service delivery process.  


Preferred Qualifications 

  • Direct experience with Nokia 1830 PSS, PSD, PSI-M, and related optical transport platforms.  

  • Direct experience with Ciena 6500, Waveserver, and RLS optical platforms.  

  • Experience supporting long haul or backbone optical transport networks.  

  • Familiarity with optical network management and orchestration systems.  

  • Experience performing optical service turn-up, customer acceptance testing, and production implementations.  


Key Responsibilities 

Wave and Circuit Design 

  • Perform end-to-end feasibility studies and path design for backbone wavelength services, including route selection, regeneration requirements, optical amplification, and reach validation.  

  • Engineer optical spectrum across the complete path, including wavelength assignment, fixed-grid and flex-grid alignment, and spectrum utilization to maximize backbone efficiency while preserving future capacity.  

  • Select the appropriate transponder, muxponder, and line-side hardware based on service rate, reach, and platform requirements.  

  • Validate optical performance against engineering standards before implementation and identify any constraints requiring hardware additions or path modifications.  

  • Document the complete service design, including intermediate sites, equipment, ports, and circuit routing.  

Multi-Platform Service Provisioning 

  • Provision end-to-end wavelength services across a multi-vendor optical network consisting of Nokia and Ciena transport platforms.  

  • Configure and turn up services on Nokia optical transport platforms, including the 1830 PSS, PSD, PSI-M family, and related shelf types.  

  • Configure and turn up services on Ciena 6500, Waveserver, and RLS platforms, including transponders, CCMD/CMD components, and line-system elements.  

  • Manage service transitions between vendor platforms and ensure optical and framing parameters remain consistent across vendor boundaries.  

  • Execute provisioning through element and network management systems while maintaining accurate service records, circuit labeling, and implementation documentation.  

End-to-End Troubleshooting and Customer Turn-Up 

  • Perform complete validation of wavelength services before customer handoff, including optical power verification, performance testing, error-free burn-in, and confirmation that service objectives have been achieved across the entire path.  

  • Troubleshoot complex issues across multi-vendor optical networks and determine whether faults originate within metro networks, the national backbone, or at vendor boundaries.  

  • Diagnose optical impairments including power issues, OSNR, dispersion, span loss, framing errors, timing issues, and service-layer alarms.  

  • Coordinate with field operations, network operations, and vendor technical support to resolve issues requiring field dispatch or vendor escalation.  

  • Deliver validated, production-ready wavelength services and provide post-installation support for services returning after customer handoff.  

Operational Execution and Handoff 

  • Perform end-to-end service acceptance testing, document validation results, and verify that all customer acceptance criteria have been satisfied before placing services into production.  

  • Maintain accurate engineering records, service documentation, turn-up results, circuit labeling, and as-built documentation throughout the delivery lifecycle.  

  • Execute work in accordance with approved operational procedures and engineering practices to minimize customer impact while maintaining backbone stability.  

 Continuous Improvement 

  • Identify opportunities to automate repetitive design, provisioning, validation, and documentation tasks to improve delivery efficiency and reduce manual effort.  

  • Contribute to implementation procedures, methods of procedure (MOPs), and operational documentation that support backbone wavelength delivery.  

    TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    #LI-KG1

Durham, North Carolina

On-Site

SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ

The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.

What You'll Bring: 

  • 5+ years of Salesforce development experience.
  • Strong Salesforce Service Cloud experience.
  • Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
  • Experience developing APIs and system integrations.
  • Agile software development experience.
  • Strong communication and problem-solving skills.

Bonus Experience: 

  • Salesforce Agentforce experience.
  • Salesforce Data Cloud exposure.
  • Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
  • Experience building AI-enabled or automation-focused Salesforce solutions.

What You'll Do: 

  • Develop new features and enhancements within Salesforce Service Cloud.
  • Build custom Apex classes, Lightning Web Components, Flows, and integrations.
  • Participate in Agile ceremonies, sprint planning, and backlog refinement.
  • Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
  • Support code reviews, deployments, production releases, and issue resolution.
  • Contribute to multiple Salesforce initiatives while maintaining development best practices.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
 

NA, Virginia

PROJECT CONTROLS SPECIALIST
The Select Group is hiring a Project Controls specialist. This position will be 100% with potential for occasional travel.


A project controls specialist manages the commercial aspects of large infrastructure, utilities, and construction projects, including accounting, contracts, and supplier management. They work with project managers to ensure projects are delivered on time and within budget. 
 
Must Have Skills:
  • 8+ years of direct Project Controls experience within the construction industry
  • Must have experience supporting the cost controls of large-scale infrastructure, utility, and/or construction projects
  • Cost controls, budget forecasting, and financial data collection/reporting experience
  • Project Schedule Management experience
  • Contract management, negotiation, and administration experience
    • Procurement processes, due diligence, contract negotiations, submitting change orders, managing purchase orders, submitting RFI's, etc.
  • Strong communication skills, collaborative & proactive mindset, ability to work in a fast paced environment

Nice to Have Skills:
  • Data Center experience
  • Utilities and/or Civil Engineering background
  • Education: Accounting / Finance background
  • Familiarity with land acquisition (zoning, permitting), utility management, and contract negotiation
  • Hold active and relevant Certifications


Day to day responsibilities:
  • Overall:
    • Quickly become a core member of the NASA (North America and South America) control team with a strong focus schedule controls and financial data accuracy.
    • Develop and manage detailed project schedules, budgets, and forecasts aligned with infrastructure and land acquisition milestones.
    • Track and report on project performance using EVM and other metrics to ensure budget and timeline adherence.
    • Coordinate with real estate, utility, and engineering teams to monitor land acquisition and infrastructure progress.
    • Monitor utility negotiations and infrastructure projects to address any potential delays or risks.
    • Collaborate with vendors, contractors, and cross-functional teams to align on timelines, budgets, and delivery schedules.
    • Manage change control processes and maintain accurate project documentation throughout the project lifecycle.
    • Provide financial reports and assist with audits as required, ensuring compliance with cost management procedures
  • Internal tools you’ll be using: Skyvine, Quickbase, Accord, Primavera
  • Specific:
    • Schedule Development, Management & Forecasting
      • Develop and manage detailed project schedules aligned to infrastructure buildout and land acquisition milestones
      • Maintain and update schedules to reflect real-time progress, dependencies, and constraints
      • Ensure schedule integrity across all workstreams (real estate, utilities, engineering, construction)
      • Build and maintain integrated master schedules (IMS) across multiple stakeholders
      • Develop forward-looking forecasts incorporating risks, delays, and opportunities
      • Identify critical path activities and proactively mitigate schedule risks
    • Schedule Performance Tracking & Reporting
      • Track day-to-day project progress against schedule baselines
      • Analyze schedule performance using:
      • Prepare and deliver regular status
      • Provide transparent reporting to project managers and stakeholders on timeline performance
    • Cross-Functional Coordination & Schedule Alignment
      • Coordinate with:
        • Real estate teams (land acquisition milestones)
        • Utility providers (capacity, timelines, negotiations)
        • Engineering & construction teams
      • Align vendors, subcontractors, and internal teams to project schedules and delivery timelines
      • Monitor utility negotiations and infrastructure readiness to prevent downstream delays
      • Ensure all parties are aligned to milestones, sequencing, and dependencies
    • Risk, Change & Contingency Management
      • Identify and manage schedule risks and potential delays proactively
      • Implement:
        • Change management processes
        • Risk management frameworks
        • Contingency planning
      • Evaluate impact of:
        • Scope changes
        • Contract changes
        • External dependencies
      • Maintain updated schedules reflecting approved changes and revised timelines
    • Cost Tracking, Forecasting & Financial Controls
      • Monitor project costs vs. budget and track overall financial performance
      • Support EVM-based cost and schedule integration
      • Develop and maintain cost forecasts aligned with schedule progress
      • Track:
        • Cash flow
        • Invoice processing
        • Budget adherence
    • Financial Reporting & Compliance
      • Provide financial reporting and audit support
      • Ensure compliance with:
        • Internal cost management procedures
        • Accounting guidelines
      • Partner with project managers to provide budget vs. actual transparency
    • Contract & Commercial Oversight
      • Ensure adherence to commercial contract terms
      • Manage contract changes and change orders
      • Align contract deliverables with project schedules and milestones
    • Vendor & Subcontractor Management
      • Coordinate with construction subcontractors and suppliers to:
        • Maintain project quality
        • Ensure on-time delivery
      • Monitor vendor performance against schedule commitments
    • Resource Planning
      • Determine resource requirements based on schedule needs
      • Ensure availability of:
        • Labor
        • Materials
        • Equipment
      • Proactively place orders to avoid schedule delays
    • Project Reviews & Lifecycle Management
      • Organize and lead project reviews across the lifecycle
      • Coordinate:
        • Milestone reviews
        • Performance checkpoints
        • Project close-out activities
      • Evaluate overall project progress and drive corrective actions
    • Document & Data Management
      • Manage electronic document management systems (EDMS)
      • Ensure:
        • Accurate project documentation
        • Compliance with procedures
        • Proper contractor documentation tracking
      • Maintain audit-ready project records
    • Stakeholder Communication & Accountability
      • Communicate:
        • Project updates
        • Risks and delays
        • Mitigation plans
      • Maintain open communication channels across all stakeholders
      • Hold teams and partners accountable to:
        • Schedule commitments
        • Budget constraints
      • Facilitate knowledge sharing and cross-team alignment
    • Foundational Project Controls Responsibilities
      • Define project scope and establish baseline schedules and budgets
      • Promote adherence to project controls standards and procedures
      • Continuously improve:
        • Information management
        • Reporting accuracy
        • Process consistency
 

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran #LI-KG1