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Engagement Manager, Service Delivery

Austin, Texas

On-Site

Engagement Manager – Service Delivery – Hybrid (Austin, TX) 

The Select Group is seeking an experienced Engagement Manager to serve as the primary strategic liaison for a high-profile, enterprise-scale client, operating within a dynamic and highly matrixed organizational environment. This role requires a self-directed professional who can independently manage complex stakeholder landscapes, hold accountability for engagement execution, and drive outcomes in an environment where priorities shift and organizational lines are not always clear. 

The ideal candidate demonstrates executive presence, exercises sound judgment under ambiguity, and understands how to maintain delivery momentum across a large client organization without direct authority over all stakeholders. This person holds accountability for deliverable quality and timeliness adherence, outcome delivery, and stakeholder alignment. 

This is a hybrid role, requiring occasional on-site visits to the client   

Company Overview:         
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.  

We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands. 

Core Competencies:  

Engagement Oversight & Accountability 

  • Demonstrated ability to hold accountability for engagement outcomes without requiring direct authority over all stakeholders or execution resources. 
  • Strong contract interpretation skills with experience translating Statements of Work (SOWs) into actionable outcome expectations and holding teams to those commitments. 
  • Ability to critically evaluate execution plans, identify milestone risk, and surface delivery gaps before they become client-visible issues. 
  • Clear escalation discipline: understands thresholds, holds the engagement lane with confidence, and redirects appropriately when engagement boundaries are at risk. 
  • Experience conducting deliverable reviews, securing client approvals, and initiating the amendment process. 
  • Sound judgment in distinguishing what to resolve independently versus what requires leadership visibility. 

Stakeholder & Relationship Management 
  • Proven ability to build and maintain relationships across multiple levels of a large client organization, from individual contributors through executive sponsors. 
  • Demonstrated ability to navigate competing stakeholder priorities and maintain delivery alignment without direct organizational authority. 
  • Comfort operating in environments where reporting lines, decision rights, and priorities are dynamic or unclear. 
  • Strong meeting facilitation skills including clear agendas, action item capture, and rigorous follow-through. 
  • Excellent written and verbal communication skills with the ability to calibrate tone and formality for executive, operational, and technical audiences alike. 
  • Demonstrated ability to navigate difficult conversations and deliver unwelcome news with professionalism and composure. 
  • Track record of building trust and credibility with clients and internal teams over sustained engagements. 

Execution Governance 
  • Ability to review and critically assess execution plans for realism, completeness, and alignment to contractual commitments. 
  • Skilled at translating plan status into stakeholder-ready narratives that are clear, accurate, and actionable. 
  • Capable of identifying when execution plan assumptions have drifted from reality and driving timely re-alignment. 

Operational Excellence 
  • Self-motivated professional capable of managing a complex portfolio of responsibilities without prompting or supervision. 
  • Exceptional attention to detail with unwavering commitment to quality and accuracy. 
  • Strong time management skills with proven ability to balance competing priorities across multiple accounts in a high-demand environment. 
  • Demonstrated reliability in meeting deadlines and upholding high-quality delivery standards. 
  • Comfort operating through organizational change, shifting client priorities, and sustained ambiguity while maintaining delivery continuity. 
  • Proactive problem-solving approach with clear awareness of when additional resources or escalation are needed.

Key Responsibilities:  
  • Serve as the primary strategic liaison between TSG and client stakeholders, ensuring ongoing alignment on outcomes, expectations, and escalation pathways. 
  • Hold accountability for engagement execution plan progress, ensuring milestones, deliverables, and contractual commitments remain on track. 
  • Review engagement health with internal partners at a regular cadence, driving accountability to outcomes and surfacing risks before they become client-visible issues. 
  • Lead client engagement kickoff meetings and maintain a consistent status update cadence with clear agendas and outcomes. 
  • Own client-facing reporting, translating engagement data and delivery status into clear, actionable narratives for executive and operational audiences. 
  • Oversee financial health of the engagement including utilization tracking, budget reporting, and forecast accuracy. 
  • Establish and monitor SLA compliance and operational KPI tracking; escalate risks and issues with mitigation plans to client or TSG leadership as appropriate. 
  • Facilitate project team calls and stand-ups, ensuring cross-functional alignment and timely issue resolution. 
  • Drive performance management and productivity improvement efforts in collaboration with TSG's engagement consulting teams. 
  • Navigate competing stakeholder priorities across the client organization to maintain delivery focus and protect engagement scope. 

Key Qualifications:  
  • 5 years of experience in Engagement Management or Customer Success within an technology consulting or professional services organization 
  • Demonstrated ability to manage complex, enterprise-scale client engagements in matrixed organizational environments. 
  • Proven track record managing multiple concurrent engagements with competing stakeholder priorities. 
  • Experience operating both Microsoft and MacOS tools and environments. 
  • Experience with CRM and Project Management platforms. 
  • Strong data management skills with commitment to data integrity. 
  • Analytical mindset with ability to extract insights from standard reports and translate data into informed decisions and client-facing narratives. 

Our Culture:  
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.

Equal Opportunity Employer: 
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.

For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/ 

Connect with us:  
  • See our culture in action on LinkedIn and Instagram 
  • Know someone who would be perfect for this role? Share this career opportunity with them. 

Questions? Reach out to our talent acquisition team. 

 

 

 
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Senior Scrum Master

Littleton, Colorado

On-Site

SENIOR SCRUM MASTER – Littleton, CO

The Select Group is seeking a seasoned Scrum Master to join our team onsite in Littleton, CO to support a portfolio of wireless and cloud automation initiatives.

This individual will be responsible for facilitating Agile practices, driving effective backlog management within Jira, and enabling engineering teams to prioritize and execute work in complex, fast-paced environments.

The ideal candidate brings a balanced approach to team leadership—offering thoughtful guidance while leveraging strong technical acumen to align priorities, foster cross-functional collaboration, and ensure consistent delivery across distributed teams.


What You'll Bring:
  • 5+ years of experience in managing agile projects (software development projects, cloud engineering projects, automation tools and observability projects)
  • Hands-on data analysis and project KPIs build.
  • Hands-on quality control tools and techniques (6 sigma, Kaizen, or Lean)
  • Ability to work in teams and collaborate with others to clarify requirements, quickly identify problems, and collaboratively find creative solutions.
  • Ability to assist in documenting requirements as well as resolve conflicts or ambiguities.
  • Highly developed written and verbal communication skills.
  • Proven experience in managing/aligning multiple vendors across a nation wide deployments.

Bonus Experience:
  • Deep understanding of the Software Development Life Cycle in any of the following environments: Agile, SAFe, Waterfall, etc.
  • Hands-on DevOps Experience and ability to manage CI/CD pipelines.
  • Stays relevant through ongoing trainings, conferences, or education in one or more of the following disciplines:
  • Security Capabilities
  • Business Intelligence
  • Software Quality
  • Data Modeling, Classification, and Control
  • Management/Financial Analysis and Reporting
  • Good knowledge of the telecom networks, platforms, systems and tools build processes and projects’ deployment and operations structure.
Education/Certification Requirements:
  • Bachelor’s or Master’s degree in Business/Project /Engineering Management, IT and Computer Science, or equivalent technical degree.
  • CSM, CSPO, PMP, PMI-ACP or SAFe certification.

What You'll Do:
  • Serves as an organizational leader in developing and maintaining the implementation of project roadmaps by negotiating outcomes and timelines with management and technical teams.
  • Builds and maintains cross-functional teams communication channels and alignment to achieve the set goals.
  • Works on building timelines, prioritizes team efforts, and utilizes resources and tools for the purpose of projects’ delivery.
  • Bridges the conceptual gap between the technical and management teams.
  • Participates in identifying skill gaps across teams and arranges the needed knowledge transfer and training sessions in an effort to mitigate constraints based on knowledge gaps
  • Works alongside the team to ensure that the goals and objectives are sensible, attainable, and ordered based on priorities/capacity
  • Collects and monitors team and project performance data to identify areas of improvement and optimization.
  • Studies the need of resources and tools for specific projects for the purpose of projects’ timely delivery.
  • Leads the scrum and technical teams in self-organization.
  • Leads the team to reach an agile/scrum maturity.
  • Ability to work with cross-functional teams to establish and maintain our roadmap, setting appropriate expectations and ensuring that our products and services meet our high operational excellence standards.
  • Document all aspects of the project including requirements, risks, issues, project schedules, and meeting agendas/notes.
  • Quickly escalates issues to other groups or departments where support is needed and tracks for resolution and completion.

 
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Planning Program Manager (Oracle Supply Chain Planning)

San Jose, California

On-Site

Planning Program Manager (Supply Chain Systems Transformation)
Location: Remote (must be within ~50 miles of San Jose, Austin, or RTP)

Overview

This opportunity sits within a centralized operations group supporting a complex silicon/hardware supply chain, with a focus on evolving and stabilizing planning capabilities across demand, supply, and IBP/S&OP.

The environment today is somewhat fragmented across systems, processes, and ownership. The goal of this role is to bring structure, alignment, and long-term direction to the planning function by evaluating the current landscape and driving a more cohesive, scalable approach.

This is less about day-to-day program execution and more about strategic transformation. The team is looking for someone who can step back, assess where things stand, and define and drive an end-to-end roadmap across planning systems, data, and workflows.

What You’ll Be Responsible For

  • Assessing current planning systems, processes, and data flows to identify gaps and opportunities
  • Building and owning a long-term roadmap for planning system improvements and integrations
  • Leading end-to-end implementation or migration efforts, including detailed cutover planning
  • Driving alignment across planning, IT, and business stakeholders to ensure execution
  • Ensuring continuity across data, reporting, and planning outputs during system transitions
  • Establishing governance, prioritization, and structure across a portfolio of planning initiatives
  • Tracking progress and driving execution across multiple, concurrent workstreams

What Success Looks Like

  • Bringing clarity and structure to a previously fragmented planning environment
  • Delivering a well-defined, executable roadmap for planning transformation
  • Successfully leading system implementations or migrations with minimal disruption
  • Creating alignment across cross-functional teams and improving planning outcomes

What They’re Looking For

  • 8+ years of program or portfolio management within supply chain environments
  • Strong foundation in supply planning, demand planning, and IBP/S&OP
  • Direct experience with Oracle Supply Chain Planning
  • Proven ownership of end-to-end planning system implementations or migrations
  • Experience developing roadmaps, integration strategies, and cutover plans
  • Ability to connect systems, data, reporting, and planning workflows
  • Experience working across IT, planning, and business teams
  • Background in semiconductor or hardware supply chains

Additional Experience That Stands Out

  • Experience operating as a planning systems consultant or solution architect
  • Exposure to tools like SAP, Kinaxis, or Blue Yonder
  • PMP or similar certification
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Construction Manager (West TX)

Abilene / Wichita Falls, Texas

On-Site

SENIOR CONSTRUCTION MANAGER- ABILENE, TX
We are seeking a highly experienced Senior Construction Manager to support large-scale, mission-critical data center infrastructure projects. This role will act as an on-site owner’s representative across multiple active construction sites, ensuring alignment between planning, execution, and delivery. The ideal candidate brings deep experience in heavy civil and/or industrial construction, thrives in fast-paced field environments, and can provide strong oversight, risk identification, and clear communication across stakeholders.
 
What You’ll Bring
  • 12+ years of construction management experience 
  • Strong background in mission-critical, heavy civil, or industrial construction
  • Experience supporting at least two of the following:
    • Data centers (preferred)
    • Heavy industrial
    • Civil infrastructure
    • Utilities, pipelines, oil & gas
  • Proven experience with large-scale infrastructure projects such as:
    • Earthwork, underground utilities, water/wastewater systems
    • Road infrastructure, substations, transmission lines, power generation
  • Strong field-based experience managing multiple sites and General Contractors
  • Experience working for or alongside a General Contractor (GC)
  • Excellent communication skills with the ability to provide clear updates and recommendations
  • Ability to operate independently, identify risks, and drive solutions in real time
 
Bonus Experience
  • Data center delivery (hyperscale preferred)
  • Commissioning and startup experience
  • Previous experience as an Owner’s Representative
  • Project scheduling and budget tracking experience
  • OSHA certifications (10, 30, etc.)
  • Familiarity with power purchase agreements (PPAs) or utility interconnection
  • Engineering background (Civil, Electrical, or Mechanical)
 
What You’ll Do
  • Serve as the on-site Owner’s Representative across 2–3 concurrent data center construction sites
  • Conduct daily site walks to monitor progress, safety, and quality
  • Ensure alignment with construction plans, sequencing, and timelines
  • Provide oversight of General Contractors and subcontractors (non-directive leadership)
  • Identify risks, gaps, and execution challenges; escalate with clear recommendations
  • Coordinate across field teams, project managers, and internal stakeholders
  • Track project progress, schedules, and budgets; support risk mitigation strategies
  • Assist with construction lifecycle phases including planning, execution, commissioning, and startup
  • Review design documents and contribute to project planning and process improvements
  • Deliver clear, actionable reporting to internal and external stakeholders
  • On-site presence required 5 days/week across sites within ~90-mile radius
  • ~48 hours/week expected (overtime eligible)
  • Occasional weekend or off-hours based on construction activity

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Remedy Developer

Greenwood Village, Colorado

On-Site

The Select Group is seeking a skilled Remedy Developer in Greenwood Village, CO. This hybrid position requires onsite presence four days a week, with the flexibility to work remotely one day per week. Apply today! 

Project Details: This position focuses on backend system integration, real-time event processing, and outage workflow engineering within a complex telecom environment.

This resource will support our client's team, which owns outage processing and customer communication workflows tied to the broader Network Evolution initiative.

Must Have Skills
  • 3+ years of hands-on BMC Remedy development experience (we are gauging depth of experience more than years)
  • Experience customizing and building workflows within Remedy / Helix
  • Strong Linux environment experience
  • Oracle / SQL (heavy database interaction)
  • Java development experience (backend integration work)
  • Experience working with event-driven systems (Kafka or similar preferred)
  • Strong English comprehension (must be able to read and interpret technical documentation)

Preferred / Nice to Have
  • Telecom / cable / fixed-line industry experience (HIGHLY preferred)
  • BMC Helix experience
  • Experience with distributed systems and network topology concepts
  • Kubernetes / containerized environments

Day to day responsibilities: This Senior Software Developer will be supporting the Remedy ticketing team that developers their internal ticketing tool. This individual will be joining a team of 8, which includes a Team Lead, a Project Manager, and other Software Developers


TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Data Analyst

Toronto, ON

Remote

Developer Analyst ( Remote; Canada)
The Select Group's Telecommunication vertical is seeking a Developer Analyst . In this role, you will support marketing campaign efforts by extracting and analyzing data to generate valuable insights that drive strategic business decisions. If you are a data-driven professional with a strong background in SQL, automation, and cloud platforms, we want to hear from you!

Developer Analyst Responsibilities:
  • Extract, analyze, and interpret data to support marketing campaigns and business initiatives.
  • Automate data processes and optimize data pipelines using SQL and other tools.
  • Work with cloud platforms such as Google Cloud to manage and process large datasets.
  • Collaborate with cross-functional teams to translate data insights into actionable strategies.
  • Utilize strong problem-solving and project management skills to navigate complex challenges and ambiguity.
Developer Analyst Requirements:
  • 4+ years of experience in advanced data analytics or marketing analytics roles.
  • Expertise in SQL and data automation.
  • Experience working with cloud platforms such as Google Cloud.
  • Strong project management and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Bachelor’s or Master’s degree in a quantitative field (Business, Statistics, Economics, Mathematics).

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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