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Durham, North Carolina
On-Site
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
- 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
- Hands-on Salesforce Service Cloud experience.
- Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
- Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
- Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
- Generative AI / large language model experience, including prompt engineering.
- Ability to test AI-generated responses and improve response accuracy and escalation behavior.
- Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
- Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
- Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.
What You'll Do:
- Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
- Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
- Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
- Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
- Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
- Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
- Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
- Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
- Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
- Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
Englewood, Colorado
On-Site
CONTENT DESIGNER - COLORADO
Join The Select Group as a Content Designer and play a vital role in shaping clear, impactful in-product messaging that enhances both customer and internal experiences. This is an exciting opportunity to influence complex workflows, technical language, and user interactions across enterprise tools and customer-facing portals, all within a fast-paced, innovative environment. If you’re passionate about turning technical content into intuitive, human-centered UI, and thrive in a collaborative team leveraging cutting-edge AI tools, we want to hear from you!
What You'll Bring:
- You think like a designer and write like a human. You understand how content shapes workflows, reduces friction and drives outcomes.
- Strong understanding of UX product design best practices, design thinking and the distinction between content design and marketing copywriting.
- Experience collaborating with cross-functional teams while working both independently and collaboratively.
- Comfortable working in Figma and contributing directly to design files.
- Comfortable using AI tools (writing assistants, prototyping aids and design tools) to accelerate your workflow, with the editorial judgment to know when human refinement is needed.
- Strong written and verbal communication skills, with experience presenting designs, ideas and rationale to partners and leaders.
- Experience using qualitative and quantitative data to inform decisions, measure outcomes and tell a compelling story.
- Strong time management, prioritization and adaptability in a fast-moving environment.
- Must be local to Denver, Colorado, or willing to work in a hybrid environment (four days in-office, one day remote).
- Portfolio required.
- Must include examples of product UI content (screens, flows, error and empty states, design patterns).
- Must demonstrate the ability to clearly explain the problem, users, constraints, content decisions and outcomes or key learnings.
- Bonus if it includes internal tools, admin experiences or other complex B2B products.
- Ability to dedicate time for a portfolio presentation during the interview process.
- You’ll be a fully engaged member of a collaborative, lean design team that consists of content design, design and accessibility.
- We value collaboration, iterative processes and peer reviews.
- We use design and collaboration tools such as Kiro, Figma, Jira, Trello and Lucid daily. If any of these are new to you, we’ll help you get up to speed.
- Elevate the customer experience with thoughtful, concise UI content such as labels, microcopy, tooltips, error messages and empty states.
- Deliver consistent content for B2B customer- and employee-facing tools that meets business and technical requirements across channels.
- Apply universal design principles by using plain language, predictable patterns and clear information architecture to ensure accessibility and support assistive technologies.
- Contribute to and help govern voice, tone, style and brand guidelines within our style guide and design system.
- Partner with technical teams to update customer-facing email notifications so they align with voice and tone standards.
- Use research, data and testing to inform and validate content and design decisions.
- Use AI-assisted workflows to draft, iterate and refine content, applying editorial judgment to ensure it meets brand and accessibility standards.
- Participate in critiques, design reviews and brainstorming sessions, incorporating feedback to continuously improve the work.
- Oversee the content strategy and voice for one or more product areas.
If you’re ready to make a meaningful impact through words and design, apply today and help us craft experiences that connect and empower users across industries!
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
Raleigh, North Carolina
Remote
Revenue Manager - TSG Corporate - Remote (EST)
The Select Group is seeking a Revenue Manager to join our Corporate Operates Team! The Revenue Manager is responsible for leading the Company's revenue operations, including customer billing, accounts receivable, collections, contract administration, and revenue reporting. This position oversees the end-to-end revenue cycle, ensuring customer invoices are accurately generated through Bullhorn One, integrated into NetSuite ERP, and collected in accordance with contractual terms. The Revenue Manager leads the Billing and Accounts Receivable teams while partnering with Sales, Operations, Payroll, Treasury, and Accounting to support accurate financial reporting and exceptional customer service.
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Key Responsibilities:
Key Qualifications:
Key Competencies:
Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
Questions? Reach out to our talent acquisition team.
The Select Group is seeking a Revenue Manager to join our Corporate Operates Team! The Revenue Manager is responsible for leading the Company's revenue operations, including customer billing, accounts receivable, collections, contract administration, and revenue reporting. This position oversees the end-to-end revenue cycle, ensuring customer invoices are accurately generated through Bullhorn One, integrated into NetSuite ERP, and collected in accordance with contractual terms. The Revenue Manager leads the Billing and Accounts Receivable teams while partnering with Sales, Operations, Payroll, Treasury, and Accounting to support accurate financial reporting and exceptional customer service.
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Key Responsibilities:
- Lead and develop the Billing and Accounts Receivable teams, providing coaching, performance management, and process improvement.
- Oversee the end-to-end customer billing process utilizing Bullhorn One, ensuring invoices are accurate, timely, and compliant with customer contractual requirements.
- Manage the integration of billing transactions between Bullhorn One and NetSuite ERP, monitoring interface activity and resolving exceptions.
- Review and interpret customer contracts, Statements of Work (SOWs), purchase orders, pricing schedules, and billing requirements to ensure accurate invoices and revenue recognition.
- Administer various customer facets, including negotiated rates, rebates, credits, and contractual volume discount programs.
- Maintain Project ID governance to support accurate billing, revenue recognition, and management reporting by customer, industry, department, and business unit.
- Oversee customer accounts receivable and collections activities, including aging analysis, dispute resolution, credit management, and recommendations for bad debt reserves or write-offs.
- Produce and analyze revenue, sales, billing, and accounts receivable reports to support operational and financial decision-making.
- Partner with Accounting during the monthly close process to ensure revenue activity is complete, accurate, and properly reflected in the general ledger.
- Maintain the integrity of customer master data, billing configurations, pricing information, and related system controls.
- Identify and implement process improvements, automation opportunities, and internal controls to enhance revenue cycle efficiency and accuracy.
- Support internal and external audits by providing revenue-related documentation, analyses, and customer contract support.
- Collaborate with Sales, Operations, Payroll, Treasury, Information Technology, and Executive Leadership to resolve revenue cycle issues and improve business processes.
- Lead continuous improvement initiatives by leveraging technology, automation, and best practices to optimize revenue cycle performance and support organizational growth
- Perform other duties as assigned.
Key Qualifications:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- CPA preferred
- Minimum of seven years of progressive experience in revenue accounting, billing, accounts receivable, or revenue operations.
- Previous supervisory or management experience required.
- Experience within the staffing, consulting, or professional services industry preferred.
- Experience with Bullhorn One, NetSuite ERP, or similar enterprise systems preferred.
- Strong understanding of customer contract administration, revenue operations, billing processes, and accounts receivable management.
- Advanced Microsoft Excel and financial reporting skills.
- Excellent analytical, organizational, problem-solving, and leadership abilities.
- Strong written and verbal communication skills with the ability to effectively collaborate across multiple departments.
Key Competencies:
- Revenue Operations
- Contract Administration
- Customer Billing
- Accounts Receivable Management
- Collections Strategy
- Revenue Reporting & Analytics
- Project ID Governance
- Volume Discount Administration
- Financial Systems Integration
- Internal Controls
- Process Improvement
- Team Leadership
- Customer Relationship Management
- Cross-Functional Collaboration
Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
- Know someone who would be perfect for this role? Share this career opportunity with them.
Questions? Reach out to our talent acquisition team.
Compensation and Benefits
- On Target Earnings: $120k - $130k
Raleigh, North Carolina
Remote
Network Engineer – Raleigh, NC
We are seeking a mid-to-senior level Network Engineer to support a large-scale Cisco Catalyst switch refresh initiative across a multi-site healthcare environment. This individual be responsible for coordinating and executing network changes, maintenance windows, hardware replacements, and cutover activities with a high degree of accuracy and attention to detail.
Network Engineer Key Responsibilities:
Network Engineer Required Qualifications:
We are seeking a mid-to-senior level Network Engineer to support a large-scale Cisco Catalyst switch refresh initiative across a multi-site healthcare environment. This individual be responsible for coordinating and executing network changes, maintenance windows, hardware replacements, and cutover activities with a high degree of accuracy and attention to detail.
Network Engineer Key Responsibilities:
- Execute Cisco Catalyst switch refreshes and network hardware replacement projects.
- Coordinate and participate in planned maintenance windows, cutovers, and migration activities.
- Implement network changes in accordance with established change management procedures.
- Perform configuration, validation, testing, and post-cutover support activities.
- Troubleshoot network issues related to implementation and migration activities.
- Maintain accurate implementation documentation and change records.
- Collaborate with client technical teams and stakeholders to ensure successful project execution.
- Support multiple healthcare facilities and locations throughout the greater Raleigh area.
Network Engineer Required Qualifications:
- 5+ years of enterprise network engineering experience.
- Strong hands-on experience with Cisco Catalyst switching platforms.
- Experience implementing network changes in large enterprise environments.
- Proven ability to independently execute switch replacements, cutovers, and network migrations.
- Strong troubleshooting skills related to Layer 2 and Layer 3 networking.
- Experience following formal change management processes.
- Strong documentation and communication skills.
- Ability to work independently while coordinating with multiple stakeholders.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KN1
Maynard, Massachusetts
On-Site
Warehouse / Logistics Coordinator
We are hiring a Warehouse and Logistics Coordinator to support production planning and global logistics operations. This is a fast-paced, startup-style environment that requires someone who can perform multiple functions with minimal supervision. This role supports production control, inventory management across remote contract manufacturing facilities, direct order fulfillment, and worldwide logistics coordination. This position is fully onsite in Manynard, MA.
Key Responsibilities
Required Qualifications
Preferred Qualifications
We are hiring a Warehouse and Logistics Coordinator to support production planning and global logistics operations. This is a fast-paced, startup-style environment that requires someone who can perform multiple functions with minimal supervision. This role supports production control, inventory management across remote contract manufacturing facilities, direct order fulfillment, and worldwide logistics coordination. This position is fully onsite in Manynard, MA.
Key Responsibilities
- Support production control activities in alignment with manufacturing schedules
- Create and update purchase orders in Oracle Cloud or SAP
- Receive inventory into the ERP system and issue materials to manufacturing
- Track inventory levels across remote contract manufacturing partners
- Perform inventory reconciliation between physical shipments and ERP system records
- Manage shipment confirmations and monitor delivery status
- Support direct order fulfillment in a ship-to-customer model
- Coordinate domestic and international shipments, including preparation of international shipping documentation
- Provide worldwide logistics support across multiple stakeholders
Required Qualifications
- 3+ years of warehouse or distribution experience
- Shipping and receiving experience
- Basic Excel skills and comfort working with numbers
- ERP system experience, preferably Oracle Cloud or SAP
- Strong communication skills and proactive mindset
- Ability to take initiative and work independently in a fast-moving environment
- Ability to lift 15–20 pounds
- Comfortable with extended periods of sitting, bending, lifting, and reaching
Preferred Qualifications
- International shipping experience
- Oracle Cloud experience
- Experience working with major carriers such as UPS and FedEx
- Inventory management experience
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
| #LI-KN1 |
DC, DC
On-Site
Program Details & Summary: TSG Federal is seeking both Senior and Mid-level Litigation Paralegals to join our team in support of a high-profile Law Enforcement partner in Washington DC.
Minimum LCAT Requirements –
- Education/Certifications: Paralegal Certificate or AA in Paralegal Studies
- Years of Experience: 2+
- Clearance: Secret with ability to upgrade to TS
Day to day responsibilities:
- Perform legal research and writing.
- Draft legal memoranda and correspondence.
- Assist attorneys with all phases of litigation, including aiding with discovery requests and responses; reviewing documents for relevance and privilege; drafting motions and briefs; organizing exhibits, documents, evidence, briefs and appendices; and assisting at trial.
- Consistently demonstrate ability to work as part of a team and manage complex relationships with all stakeholders.
- Consistently deliver highest quality work under pressure.