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DATA DEVELOPER (CPE)

We are looking for a Data Developer to join our Telecommunications client onsite in Greenwood Village, CO for a long-term rolling contract.

This role supports a major telecommunications client’s data analytics efforts tied to customer experience, Wi-Fi performance, and new technology rollouts. The Data Developer will focus on reporting and analytics across several initiatives, including ad hoc reporting, data visualizations, and insights that help ensure reliable in-home internet service. The position is highly collaborative with Wi-Fi engineering, firmware, and product teams.

Must-Have Skills

• Strong SQL querying (60–70% of role initially)

• Business Intelligence and/or Data Analysis experience

• Data visualization (Tableau preferred; or similar)

• Strong data communication and storytelling ability

• Ability to interpret, present, and explain complex data insights to stakeholders
   

Nice-to-Have Skills

• p??ython scripting

• Big data experience (high-volume datasets)

• AWS or other cloud services experience (data lakes in AWS)

• Telecom industry experience

• Business-focused analytical mindset

• Curiosity and willingness to learn domain-specific knowledge (e.g., networking, internet tech)

Day-to-Day Responsibilities

• Perform ad hoc analysis and create custom visualizations and dashboards

• Build and maintain complex SQL queries and data marts

• Design and maintain Tableau dashboards for leadership and product teams

• Analyze Wi-Fi hardware and firmware performance (e.g., WiFi 7 routers, Thread Matter IoT)

• Support model automation and integration for customer-impacting metrics

• Collaborate with ETL and engineering teams to enhance reporting capabilities

• Communicate findings and insights clearly to technical and non-technical stakeholders

• Track and analyze firmware and cloud release performance data

• Handle recurring and one-off data requests from various internal teams
  
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Sr. Business Analyst
Length: 12+ month contract
Location: Charlotte, NC (4 days per week on site; 1 day per week remote)

We are seeking a highly skilled and experienced Senior Business Analyst to join the Customer Operations Business Team. This role will serve as a strategic liaison between Channel Owners, Journey Owners, IT teams, and vendors to define and design enhanced customer service experiences. The ideal candidate will have a deep understanding of customer operations and IT systems and work independently with minimal supervision to align business needs with technology solutions.

Sr. Business Analyst Requirements:

• 10+ years of experience in business analysis/systems analysis
• Strong analytical, problem-solving, and organizational skills with attention to detail
• Ability to manage multiple priorities, meet deadlines, and perform under pressure
• Proven leadership skills and ability to work independently
• Excellent communication skills – both verbal and written
• Skilled in using Microsoft Office tools, including Word, Excel, and Visio

Sr. Business Analyst Responsibilities:

• Actively support initiatives to simplify and improve the overall customer experience.
• Analyze current business operations to identify strengths, weaknesses, and opportunities for automation.
• Elicit, document, and manage complex business requirements and process flows.
• Facilitate clear communication between business units and IT to ensure solution alignment with strategic goals.
• Drive alignment and commitment from all stakeholders through negotiation and collaboration.
• Partner with business teams to integrate technology solutions into broader business strategies.
• Support project execution by updating project plans and collaborating with Project Managers.
• Conduct cost-benefit and data analysis to evaluate the feasibility and efficiency of solutions.
• Work closely with reporting teams to support report analysis, triage issues, and validate accuracy of next best actions.
• Develop and execute test plans for functional and user acceptance testing (UAT).
• Perform additional duties as required in a fast-paced and dynamic environment.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Lab Tester (network)-Ashburn, VA
The Select Group is seeking an associate level Lab Tester for our telecommunication client. This is a unique opportunity to work side-by-side with one of the largest telecom companies in the world while building valuable skills across networking, Linux, troubleshooting, and testing methodologies. This role offers exposure to enterprise-level technology, hands-on testing of cutting-edge solutions, and opportunities to grow your career in IT, networking, and telecom. If you’re curious, detail-oriented, and passionate about technology, this is the role for you.
Lab Tester Skills:

• Strong understanding of fundamental networking concepts (TCP/IP, DHCP, DNS, LAN/WAN, Wi-Fi).
• Experience with Linux environments, including comfort with command-line operations for log retrieval and analysis.
• Familiarity with Red Hat OpenStack/OpenShift (preferred).
• Strong "tester’s mindset" with exceptional troubleshooting skills and attention to detail.
• Excellent problem-solving abilities and analytical thinking for complex technical issues.
• Demonstrated passion for technology (personal tech projects, continuous learning, or hands-on IT hobbies).

Preferred Certifications:

• CCNA
• CompTIA Network+
• CompTIA Linux+

Nice-to-Have Skills:

• Scripting and automation skills (e.g., Bash, Python).
• SD-WAN and enterprise backup experience (NetBackup, Commvault, etc.).
• NetApp experience.
• Hands-on experience with JIRA for test case management and defect tracking.

Daily Responsibilities:

• Perform comprehensive lab testing on customer premise equipment (CPE), including routers, extenders, and set-top boxes.
• Conduct rigorous testing for software upgrades and downgrades devices to ensure stable deployments.
• Review technical requirements for clarity and completeness, and create detailed test cases aligned with specifications.
• Identify, document, and track software defects and inconsistencies in JIRA.
• Replicate and troubleshoot remote management issues reported from production environments to assist with root cause analysis.
• Analyze device logs to uncover issues, troubleshoot problems, and provide actionable insights to the development team.
• Collaborate with development and production support teams to explain issues, assist with troubleshooting, and support software deployments.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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