SOFTWARE QUALITY ENGINEER (SALESFORCE) - Durham, NC // Hoboken, NJ
The Select Group is seeking a Software Quality Engineer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative.  This Software Quality Engineer will play a critical role in validating new functionality, ensuring platform stability, and supporting high-quality releases across the Salesforce CRM ecosystem. This is a hybrid opportunity, working 3 days out of the week onsite in Durham, NC. or Hoboken, NJ..

What You'll Bring: 

• 5+ years of Software Quality Engineering or QA experience.
• Strong Salesforce Service Cloud testing experience.
• Hands-on test automation experience.
• API and integration testing experience.
• Agile software development experience.
• Strong communication and problem-solving skills.

Bonus Experience: 

• Salesforce Agentforce experience.
• Salesforce Data Cloud exposure.
• Experience testing AI-enabled applications or conversational AI.

What You'll Do: 

• Execute manual and automated test cases for Salesforce enhancements.
• Validate Service Cloud functionality and integrations.
• Participate in sprint planning, testing, and release activities.
• Log, track, and retest defects.
• Collaborate closely with developers, product owners, and business stakeholders to ensure high-quality releases.
• Help improve automation coverage and QA best practices.

NPI Supply Chain Program Manager

Position Overview

We are seeking an experienced NPI Supply Chain Program Manager to lead supply chain execution for complex hardware new product introduction (NPI) programs. This individual will serve as the primary liaison between Engineering, Manufacturing, Operations, Procurement, and Global Supply Chain teams to ensure successful product commercialization and production readiness.

The ideal candidate has a strong background in hardware manufacturing environments and thrives in fast-paced, cross-functional organizations where multiple products are progressing through various stages of the development lifecycle.

Key Responsibilities

• Own supply chain execution for new product introduction (NPI) programs from concept through production ramp.
• Partner closely with Engineering, Manufacturing, Operations, Commodity Managers, Procurement, Planning, and Supplier teams to ensure products are delivered on schedule.
• Develop and maintain program timelines, identify risks, drive mitigation plans, and communicate status to cross-functional stakeholders.
• Coordinate supplier readiness, material availability, manufacturing capacity, and operational readiness to support successful product launches.
• Lead cross-functional meetings to drive alignment across internal teams and external suppliers.
• Manage new product transitions from development into manufacturing while ensuring supply chain readiness throughout the product lifecycle.
• Drive issue resolution across engineering changes, material constraints, supplier performance, and manufacturing readiness.
• Support product commercialization activities including production planning, qualification builds, pilot builds, and production ramp.
• Utilize data to monitor program health, identify risks, and support executive-level reporting and decision making.
• Collaborate with global teams across multiple time zones to ensure successful execution of NPI initiatives.

Required Qualifications

• Bachelor's degree in Supply Chain, Engineering, Operations, Business, or a related technical discipline.
• 5+ years of experience in Supply Chain Program Management, New Product Introduction (NPI), Technical Program Management, Manufacturing Operations, or a related function within a hardware manufacturing environment.
• Experience leading cross-functional programs involving Engineering, Manufacturing, Supply Chain, Procurement, and Operations.
• Strong understanding of hardware product development lifecycles and product commercialization.
• Experience managing multiple concurrent NPI programs in a fast-paced environment.
• Excellent project management, communication, organizational, and stakeholder management skills.
• Proven ability to identify risks, influence cross-functional teams, and drive programs to successful completion.

Preferred Qualifications

• Experience supporting complex hardware products such as networking equipment, electronics, semiconductor, optical, server, storage, or similar technologies.
• Knowledge of supplier management, procurement, commodity management, material planning, or manufacturing operations.
• Experience supporting global contract manufacturers and supplier ecosystems.
• Strong analytical skills with experience using data to drive decisions and program execution.
• Experience working within large enterprise organizations managing global product launches.

Ideal Candidate

The ideal candidate is a collaborative program leader who enjoys coordinating complex cross-functional initiatives and driving new hardware products from development into production. They possess strong communication skills, can effectively influence stakeholders at all levels, and have a proven ability to execute multiple high-visibility programs while balancing technical, operational, and supply chain priorities.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3
 

SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ

The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.

What You'll Bring: 

• 5+ years of Salesforce development experience.
• Strong Salesforce Service Cloud experience.
• Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
• Experience developing APIs and system integrations.
• Agile software development experience.
• Strong communication and problem-solving skills.

Bonus Experience: 

• Salesforce Agentforce experience.
• Salesforce Data Cloud exposure.
• Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
• Experience building AI-enabled or automation-focused Salesforce solutions.

What You'll Do: 

• Develop new features and enhancements within Salesforce Service Cloud.
• Build custom Apex classes, Lightning Web Components, Flows, and integrations.
• Participate in Agile ceremonies, sprint planning, and backlog refinement.
• Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
• Support code reviews, deployments, production releases, and issue resolution.
• Contribute to multiple Salesforce initiatives while maintaining development best practices.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
 

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ 
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
 
What You'll Bring:

• 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
• Hands-on Salesforce Service Cloud experience.
  • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
• Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
  • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
• Generative AI / large language model experience, including prompt engineering.
  • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
• Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
  • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
  • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

 
What You'll Do: 

• Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
• Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
• Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
• Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
• Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
• Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
• Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
• Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
• Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
• Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

 

Brand Advocate Associate - Hybrid On-Site

The Brand Advocate Associate will be responsible for analyzing brand performance on eCommerce website. This position will sit partial onsite in either Atlanta, GA . If the below sounds like you, apply now!

 

Brand Advocate Associate Requirements

• 2+ years of experience in e-commerce, marketing, product content management, data management or merchandising
• Experience working with Retail eCommerce Data

• 2+ years of strong analytical and problem-solving skills with the ability to tell a story and make a recommendation
• 2+ years of intermediate proficiency with Adobe Analytics and other reporting tools

   

  Brand Advocate Associate Responsibilities
• The Brand Advocate will build strong business relationships with suppliers to analyze and improve online key metrics through identifying opportunities and taking action on optimizations needed
• The Brand Advocate will also be responsible for understanding customer behavior, executing strategic plans and participating in presentations with supplier and merchandising partners to gain alignment on planned initiatives
• Identify process improvement opportunities that will optimize effectiveness
• Build reports and analyze KPI reporting on product performance, specification fill rates, asset engagement, assortment and competitive gaps/opportunities
• Create optimization action plans and lead performance presentations for monthly, quarterly and annual results

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JN1