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Job Title: Senior Manager, Operational Resilience
Location: Toronto (Hybrid — expected 2 days/week in-office at FCP)
Contract Length: 6 months (open to extend)
Portfolio: Primary support for Wealth Management & Capital Markets; support for key interactivities (cyber, technology, infrastructure, etc.)

Role Overview:
We are seeking a self-starting Senior Manager, Operational Resilience, to provide hands-on portfolio support for Wealth Management and Capital Markets. This is an individual-contributor contract role focused on operational resilience oversight, tool enhancements, analysis, testing, and stakeholder engagement across all seniority levels. The role will support paternity leave cover (target start to enable a transition in April; role expected to be 6 months), with the possibility of extension or a permanent opportunity depending on business needs.

Key Responsibilities:
- Act as portfolio lead support for Wealth Management & Capital Markets; coordinate with operating groups and cross-functional stakeholders.
- Perform operational resilience oversight activities (horizontal, end-to-end lens), including mapping processing dependencies and validating impact tolerances.
- Support and execute scenario exercises and validation activities.
- Lead or support Fusion tool enhancements, including testing, data uploads, configuration changes, and user acceptance activities.
- Conduct independent reviews, analyze resilience data, prepare executive-ready decks and reports, and present findings to stakeholders.
- Manage day-to-day tasks and ad-hoc initiatives; take minutes, facilitate meetings, and drive deliverables with limited direction.
- Engage with stakeholders from analysts through managing directors; facilitate discussions and influence outcomes.
- Contribute to continuous improvement of processes, playbooks, and resilience practices.

Required Qualifications:
- Post-secondary degree (or equivalent).
- 7+ years’ experience in operational risk, operational resilience, or a closely related discipline within financial services.
- Demonstrated understanding of operational resilience concepts (distinct from, but complementary to, business continuity and disaster recovery).
- Strong analytical skills, experience preparing executive materials and dashboards.
- Excellent stakeholder management and communication skills across all levels.
- Ability to work independently, lead discussions, prioritize competing demands, and roll up sleeves to execute.

Preferred Qualifications:
- Direct experience with Fusion (primary book of record) — training provided, but prior exposure is an asset.
- Experience working with Wealth Management and/or Capital Markets operating groups.
- Experience conducting scenario exercises and testing impact tolerances.
- Familiarity with alternative resilience/BC tools (e.g., Sustained Planner, Archer) and enterprise environments.

Posted Job Description:

The Sr. Manager, Operational Resilience, as a member of the Operational Resilience Program Team, will be responsible for leading, maintaining and further mature our client's Operational Resilience program.

As the portfolio lead, the role supports the CBPS Ownership Team, while leading the implementation of program activities and ongoing business as usual execution of the Operational Resilience (OpRes) program across assigned portfolios. Operating Group portfolio includes P&BB, TPS/Commercial, Electronic Banking, Wealth Management, Capital Markets and Corporate Areas.

They will work closely with a broad range of stakeholders across first and second lines and will ensure that the business can continue to operate effectively throughout any incident and meet relevant Operational Resilience targets.

In collaboration with other members of the Operational Resilience team, they will help facilitate oversight and challenge activities, conduct scenario testing, and assess compliance with internal Operational Resilience frameworks, policies and standards, to ensure that our client's resilience posture is appropriately managed and continuously improved.

Capability requirements

The Sr. Manager Operational Resilience utilizes knowledge and understanding of Operational Resilience, Operational Risk, the business and external environment, emerging best practices and regulatory requirements to enable the Enterprise’s Operational Non-Financial Risk Oversight program, drive insights and recommendations to the Director, Operational Resilience, and provide guidance to the OROs and the Operating Groups and Risk Specialty Area (RSA) leaders.

In partnership with the Operational Resilience Team, this role is responsible for maintain and maturing the Operational Resilience Framework, including identifying opportunities through scenario testing for enhancing existing capabilities for areas such as cyber security, business continuity, incident response, technology resilience and oversight of third-party service provider resilience.

Ensures Operating Groups are fully aware of their roles and responsibilities regarding Operational Resilience and are provided with the relevant guidance, data and management information so they can execute against their Operational Resilience requirements.

Ensures Critical Business Products and Services are identified, mapped, assessed for resilience, and identifying gaps to improve resilience.

In conjunction with the Operational Resilience Team, builds and maintains effective and collaborative relationships with business partners when designing, embedding and facilitating enhancements to the Operational Resilience Program and its tool/book of record. Ensure not only business requirements are met but the approach is aligned across the group and with the various regulators, as applicable.

Maintains a deep understanding of the emerging business strategy and model to ensure processes and policies remain current and relevant and continue to align to internal policies and standards.

Supports self-assessments and reporting to appropriate committees, ensuring it is concise and timely to facilitate applicable governance functions.

When potential significant deficiencies or material weaknesses are identified, supports escalation as appropriate and assists in overseeing the evaluation of the sufficiency of engagement with stakeholder groups and documentation of remedial activities to satisfy Program objectives.

Provides strategic input into business decisions as a trusted advisor and makes recommendations to leaders on strategy and new initiatives or enhancements, based on an in-depth understanding of the business / group.

Interprets new regulations and assesses impacts to the Operational Resilience governance framework.

Supports development of reports on the status of the governance program or framework components to various internal & external stakeholder audiences. Monitors remediation of the control environment when deficiencies are identified.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

Represents Resilience & Integration execution interests and perspectives in corporate forums, and influence corporate policy related to area(s) of expertise. May network with industry contacts to gain competitive insights and best practices.
 

Qualifications:

· Post secondary education.

· 7+ years in an Operational Risk environment.

· Certification in any of the follow would be an advantage CRM, BCI, CCSA, CISA, CA, CCSP, ISC, ITIL.

· An advanced understanding of risk and control and governance frameworks, and practices and Operational Risk management or other assessment methodologies.

· Practical experience of working in the governance structures expected in a financial services business including the management and delivery of governance items, including high-quality reports and proposal documents.

· Experience conducting stress and/or scenario testing activities.

· An understanding of the Enterprises businesses, including key products and services, processes and controls.

· Strong organisational skills and attention to detail, with a demonstrated ability to work independently, lead multiple projects, effectively prioritise, and manage a high-volume of tasks, deadlines, requirements, and decisions.

· Strong knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology and supply chains.

· Knowledge across the following resilience disciplines: Cyber Security, Fraud, Business continuity, Incident and Crisis management, Disaster Recovery, Technology Resilience and supplier/vendor management.

· Strong understanding of Operational Resilience regulatory requirements and expectations, as well as awareness of Operational Resilience industry practices, evolving trends and leading practices.

· An understanding of the Enterprises businesses, including key products and services, processes and controls.

· Strong understanding of concepts and application of change management.

· Awareness of multi-jurisdictional regulatory practices and requirements, where warranted.

· Ability to produce concise and polished executive level materials, including presentations and reports.

· Presentation and communication skills.

· Sound judgement.

· Critical thinking and problem-solving techniques.

· Change management.

· Time management and prioritization.

· Strong executive presence with ability to motivate, influence and negotiate.

· Stakeholder relationship management.

· Conflict management and resolution skills.

· Strong data analytics skills, including Microsoft Excel.

· Collaboration skills.



TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-CN1

• 12+ years of construction management experience 
• Strong background in mission-critical, heavy civil, or industrial construction
• Experience supporting at least two of the following:
  • Data centers (preferred)
  • Heavy industrial
  • Civil infrastructure
  • Utilities, pipelines, oil & gas
• Proven experience with large-scale infrastructure projects such as:
  • Earthwork, underground utilities, water/wastewater systems
  • Road infrastructure, substations, transmission lines, power generation
• Strong field-based experience managing multiple sites and General Contractors
• Experience working for or alongside a General Contractor (GC)
• Excellent communication skills with the ability to provide clear updates and recommendations
• Ability to operate independently, identify risks, and drive solutions in real time

• Data center delivery (hyperscale preferred)
• Commissioning and startup experience
• Previous experience as an Owner’s Representative
• Project scheduling and budget tracking experience
• OSHA certifications (10, 30, etc.)
• Familiarity with power purchase agreements (PPAs) or utility interconnection
• Engineering background (Civil, Electrical, or Mechanical)

• Serve as the on-site Owner’s Representative across 2–3 concurrent data center construction sites
• Conduct daily site walks to monitor progress, safety, and quality
• Ensure alignment with construction plans, sequencing, and timelines
• Provide oversight of General Contractors and subcontractors (non-directive leadership)
• Identify risks, gaps, and execution challenges; escalate with clear recommendations
• Coordinate across field teams, project managers, and internal stakeholders
• Track project progress, schedules, and budgets; support risk mitigation strategies
• Assist with construction lifecycle phases including planning, execution, commissioning, and startup
• Review design documents and contribute to project planning and process improvements
• Deliver clear, actionable reporting to internal and external stakeholders
• On-site presence required 5 days/week across sites within ~90-mile radius
• ~48 hours/week expected (overtime eligible)
• Occasional weekend or off-hours based on construction activity

OSP DESIGNER- REMOTE

TSG is partnering with a major telecommunications client on a large-scale fiber deployment initiative. 

This is a full turnkey engagement, with the initial phase focused on High-Level Design (HLD) to complete the designs for over 4.2 million ft of fiber. Consultants will work closely with an internal client team lead to ensure design accuracy, adherence to timelines, and consistent quality standards. This role is ideal for designers who thrive in fast-paced, high-volume environments and enjoy collaborating directly with client stakeholders.

What You’ll Bring

• 3–6 years of mid-level OSP design experience supporting fiber or telecom infrastructure projects

• Hands-on experience with ESRI Suite, CAD/AutoCAD, and ArcGIS

• Strong experience reviewing highway and roadway prints and identifying conflicts with outside plant facilities

• Proven ability to read, interpret, input, and analyze data with a high degree of accuracy

• Excellent organizational skills with the ability to prioritize workloads in a deadline-driven environment

• High attention to detail with strong multi-tasking capabilities

• Exceptional written and verbal communication skills, including the ability to collaborate with cross-functional and client teams

• Strong analytical and critical thinking skills

Bonus Experience

• Prior consulting or client-facing project experience

• Experience supporting high-volume or accelerated fiber design programs

• Exposure to full lifecycle OSP design (HLD through LLD)

• Experience working within established design standards and QA/QC processes

What You’ll Do

• Deliver high-quality OSP designs in support of large-scale fiber deployment initiatives

• Execute HLD design work while aligning with client standards and delivery expectations

• Manage assigned design workloads to ensure on-time and accurate completion

• Participate in the implementation and maintenance of design processes and procedures

• Collaborate with internal team leads, client stakeholders, contractors, and vendors

• Read, interpret, input, and analyze design data to support project objectives

• Maintain consistent communication to ensure alignment on scope, schedule, and quality
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-KG1

Position Overview 
Pillar Leads will serve as senior program managers reporting to the PMO Director, responsible for day-to-day execution coordination and leadership across assigned Immediate Action pillars at top utility company in Nashville, TN.
Pillar Leads function as the primary operational interface between the PMO and pillar leadership teams. They will manage day-to-day initiative coordination, working group leadership, issue identification and escalation, and execution oversight. This is a hands-on role requiring daily engagement with pillar teams, steering committee visibility, and collaborative problem-solving under compressed timelines. 
Core Responsibilities 

• Coordinate day-to-day execution across two assigned Immediate Action pillars, serving as primary interface between PMO and pillar leadership teams 

• Participate in portfolio baseline assessment (Days 1-21) to identify all initiatives within assigned pillars, document scope, complexity, interdependencies, and resource requirements 

• Lead daily coordination with pillar leads and project teams on critical issues, dependencies, blockers, and status updates; escalate risks and conflicts to PMO Director 

• Facilitate weekly working sessions with pillar teams to review initiative status, clarify priorities, surface emerging issues, and ensure alignment to critical path 

• Identify and escalate cross-pillar dependencies and potential sequencing conflicts; work with other Pillar Lead to coordinate interdependent initiatives 

• Manage initiative-level schedules and milestones; identify schedule variances, critical path risks, and acceleration opportunities 

• Track capital and operating spend by initiative within assigned pillars; provide input to cost engineers on budget forecasting and variance analysis 

• Maintain Smartsheet portfolio tracking system with current initiative status, milestones, risks, issues, and dependencies for assigned pillars 

• Participate in PMO risk and issue management; identify pillar-level risks and issues, provide daily updates to risk log, escalate top risks to steering committee 

• Work with PMO Director to identify execution acceleration opportunities, parallel workstreams, and quick wins within assigned pillars 

• Prepare pillar-level status summaries and dashboards for weekly steering committee briefings; present status, risks, escalations, and resource needs 

• Coordinate with Project Managers, Cost Engineers, and Schedulers assigned to pillars (deployed day 22+); provide direction and escalation support 

• Attend daily PMO leadership meetings, weekly steering committee briefings, and monthly portfolio reviews 

• 10+ years of program and project management experience in complex operational environments (utilities, energy, infrastructure, or similar) 

• 5+ years of experience coordinating multi-initiative portfolios or programs with multiple workstreams and stakeholders 

• Demonstrated experience managing $250M+ capital or operational programs with complex stakeholder coordination and regulatory requirements 

• Strong knowledge of project controls, schedule management, critical path analysis, and variance identification 

• Experience working in fast-paced, dynamic environments with ability to manage multiple competing priorities and compressed timelines 

• Experience with portfolio management tools (Smartsheet, MS Project, Maximo, or similar) and enterprise reporting systems 

• Experience with emergency, post-event, or crisis recovery program management preferred 

• Understanding of utility industry operations, capital project delivery, and infrastructure asset management preferred 

• Project Management Professional (PMP) certification preferred; additional certifications in program management or portfolio management a plus 

• Strong communication and stakeholder management skills across multiple organizational levels 

• Ability to work effectively with executive sponsors, steering committees, and working-level project teams 

• Detail-oriented with strong organizational and coordination skills 

• Problem-solving and issue resolution orientation 

• Ability to work collaboratively with peer Pillar Lead on cross-pillar initiatives and shared dependencies 

• Strong analytical and reporting capabilities 

• Adaptability and flexibility in rapidly changing operational environments 

• Initiative ownership and accountability for assigned pillar performance 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and portfolio management systems 

• Emergency Management & Operational Preparedness - Initiatives addressing emergency response protocols, operational continuity, and preparedness for future events 

• Customer Communications & Experience - Initiatives supporting customer communication strategy, service restoration updates, and customer experience improvement 

• System Resilience & Infrastructure Investment - Initiatives for system hardening, grid resilience improvements, and capital investment programs 

• Organizational Effectiveness & Governance - Initiatives addressing organizational structure, governance frameworks, and internal processes 

• 12–15 years of experience in cost estimation, benchmarking, and project controls
• Deep knowledge of cost estimation methodologies and benchmarking frameworks within the utility sector
• Prior experience supporting utility infrastructure projects, including Power transmission/distribution, Substations, Water or wastewater infrastructure, Underground or overhead utilities, Heavy civil infrastructure
• Background working with large-scale construction GCs, utility companies, or power providers
• Experience in contract management, procurement, and commercial negotiations
• Strong communication skills with a collaborative and proactive mindset

• Develop and maintain Class 1–5 cost estimates for offsite infrastructure scopes such as substations, transmission systems, water/wastewater infrastructure, and heavy civil works.
• Build and manage cost benchmarking frameworks using internal historical data, industry databases, and regional utility cost curves.
• Identify cost outliers and perform comparative cost analysis across geographies, vendors, and delivery models (EPC vs. design-bid-build).
• Validate quantities, unit rates, and productivity assumptions in collaboration with engineering, procurement, and construction teams.

• Establish and enforce project cost baselines, tracking budget vs. forecast vs. actuals across multiple infrastructure projects.
• Lead cost risk and contingency analysis, including probabilistic modeling such as Monte Carlo simulations.
• Produce executive-level dashboards and reporting highlighting cost performance, benchmark alignment, and risk exposure.

• Support vendor negotiations and contract strategy through should-cost models and bid leveling analysis.
• Participate in procurement processes, contract administration, and commercial reviews.

• Partner with engineering, construction, procurement, permitting, and land acquisition teams to incorporate external cost drivers into project forecasts.
• Maintain and continuously improve cost data libraries and benchmarking intelligence for future infrastructure development

• Real Estate / Leasing Industry Experience
  • Recommended: 2–5+ years
  • Knowledge of Real Estate terminology is important
  • The candidate will interact with site deals, NDAs, landowners, legal reviews, and leasing documentation.
• Project Coordination / Operations Support
  • Recommended 2–4+ years
  • Candidate will track milestones, documentation, approvals, and internal processes.
  • Skills needed:
    • Project tracking
    • Managing multiple workflows
    • Coordinating cross-functional teams
    • Documentation management
• Data Entry / Pipeline Management
  • Recommended 2–3+ years experience
  • Responsibilities include:
    • Intake forms
    • Pipeline tracking
    • Data quality checks
    • Maintaining internal systems
    • Candidate should be detail and process oriented and comfortable with repetitive operational tasks
• Organizational Skills & High-Volume Work Management
  • Recommended 2–4+ years experience
  • Someone who is sharp, organized, responsive, and able to handle high volume intake in a fast paced environment
• Stakeholder Coordination / Communication:
  • Recommended 1-3+ years experience
  • You will coordinate with: Strategic Negotiators, Legal teams, Leasing team, External vendors
  • Responsibilities include: facilitating meetings, coordinating NDAs, tracking approvals

• Project coordination / project management experience
• PMP certified or other certifications related to real estate / commercial lease management
• Quickbase
• Accord
• Skyvine
• Google Sheets

• Support Leasing and Partnership team operations, including team procedures that support the Strategic Negotiator role 
• Document and maintain inbound business development leads for prospective site deals
• Standardize and maintain team documentation and organization using internal tools
• Facilitate meetings with cross-functional teams
• Manage the quarterly outreach process 
• Maintain data accuracy and conduct regular data quality checks
• Issue and coordinate Non-Disclosure Agreements (NDA) with third party vendors
• Facilitate reviews with Legal partner team to draft Legal contracts and support iterations
• Submit requests for funding or spending approvals
• Project documentation to track progress against intended milestones
• Submit intake forms to engage Legal teams for review of documents; follow up with Legal team to ensure timely assignment of Legal reviewers
• Data entry and data maintenance in all internal tooling for early stage site