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Stamford, CT
On-Site
Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension
About the Role:
Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
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5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
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Proficiency in PowerPoint, Excel, and Word
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Exceptional written and verbal communication skills
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Strong attention to detail and the ability to stay organized in a fast-paced setting
Bonus Points For:
- Prior experience in the telecommunications industry
- Familiarity with customer service environments or AI-powered tools
What You'll Do:
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Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
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Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.
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Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
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Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.
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Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The Dalles, OR
On-Site
The Select Group has an exciting opportunity to work a fortune 100 company out of The Dalles, Oregon. This role serves as a strategic advisor to the Owner, overseeing end-to-end delivery of complex construction projects with a focus on data centers or mission-critical facilities. Acting as the Owner’s on-site representative, the position ensures alignment between design, procurement, construction, commissioning, and operational goals.
Located along the stunning Columbia River Gorge, The Dalles, Oregon offers a unique blend of small-town charm and outdoor adventure. With a rich history, mild climate, and easy access to hiking, fishing, biking, and water sports, it's a haven for those who enjoy an active lifestyle. The area boasts a low cost of living compared to larger metro areas, while still being just 90 minutes from Portland for easy access to city amenities.
We welcome candidates who are interested in either permanent relocation to The Dalles or a temporary move for the duration of the contract
Must Have Skills-
- 5+ years of experience managing mission-critical or hyperscale construction projects
- Proven track record leading large-scale commercial projects (residential experience not applicable)
- Data center construction experience strongly preferred
- Demonstrated ability to manage projects end-to-end—from inception and planning through construction, commissioning, and closeout
- Experience overseeing multiple complex projects simultaneously
- Strong expertise in scheduling and cost management
- Extensive background in construction procurement, including:
- RFI (Request for Information) management
- Change order management
- Invoice review and approval
- Risk mitigation strategies
- Vendor and subcontractor management
- Proficient with project management and tracking software such as MS Project, Primavera P6, Procore, or similar tools
- Solid understanding of construction safety best practices
- Excellent verbal and written communication skills to coordinate with diverse stakeholders Nice to Have Skills
- Experience with commissioning (Cx) and testing processes.
- Proven background in data center design, development, construction, and commissioning projects.
- Prior experience serving as a construction Owner’s Representative.
- Project Management Professional (PMP) certification is strongly preferred.
- Additional relevant industry certifications are a plus.
Key Responsibilities
- Advises executive decision-making and validates project scope, schedule, and budget.
- Reviews design and construction deliverables for alignment and constructability.
- Manages procurement in compliance with Owner policies, supports bid evaluations, and audits vendor selection.
- Coordinates communication across all stakeholders, supporting safety culture and risk mitigation.
- Oversees scheduling tools (e.g., P6), critical path analysis, and claims reviews.
- Monitors construction progress, facilitates issue resolution, and ensures timely, quality execution.
- Leads change order, RFI, submittal, and invoice management processes.
- Supports permitting, commissioning (Cx), and turnover planning.
- Provides regular reporting on progress, risks, and milestones to drive informed decision-making.
#LI-KC1
Toronto, ON
Remote
Program Manager – XSIAM Implementation (Cybersecurity)
The Select Group is seeking a seasoned Program Manager to lead the implementation and integration of Palo Alto Networks' Extended Security Intelligence & Automation Management (XSIAM) platform. This role will oversee cross-functional teams and drive the transformation of security operations through strategic execution and technical coordination. This opportunity is remote but must be local to the Greater Toronto Area and open to occasional onsite visits in Mississauga, ON at the customer location.
Program Manager Qualifications
- 5+ years of program management experience
- 3+ years of experience in cybersecurity or a related domain
- Proven experience implementing SIEM or other security operations platforms
- Strong understanding of security frameworks and compliance standards
- CISSP or other relevant security certifications
- Experience with enterprise-scale cybersecurity implementations
- Familiarity with Palo Alto Networks XSIAM or similar platforms
- Experience with Sericevice now
- Deep technical knowledge of security operations and platforms
- Strong stakeholder communication and engagement skills
- Expertise in risk identification and mitigation
- Strategic planning and execution capabilities
- Demonstrated ability to lead cross-functional teams in fast-paced environments
Program Manager Responsibilities
1. Program Leadership
- Lead end-to-end strategy and execution of the XSIAM implementation
- Manage program budget, timeline, and resource planning
- Serve as the primary liaison between stakeholders, technical teams, and vendors
- Maintain comprehensive program documentation, progress tracking, and status reporting
- Oversee the integration of XSIAM components (EDR, XDR, SOAR, ASM, UEBA, TIP, SIEM)
- Ensure architectural alignment with existing security frameworks
- Coordinate data migration and systems integration activities
- Identify and mitigate technical risks and dependencies
- Drive SOC transformation, including process optimization and redesign
- Define and implement KPIs and successful metrics for operational maturity
- Align operational improvements with organizational security goals
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Richardson, TX
On-Site
Senior Security Engineer –Fortinet
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.
This opportunity is open to candidates local to Basking Ridge, NJ, Ashburn, VA, or Richmond, TX, with the expectation of being on-site two days per week at one of these locations.
Senior Security Engineer Requirements
- Must be eligible for Public Trust clearance. Due to federal clearance requirements, candidates must be U.S. citizens or lawful permanent residents (Green Card holders).
- 6+ years’ experience with Fortinet Technologies
- Deep expertise with FortiGate (UTM, SD-WAN, SSL/IPS, VPNs, HA, CLI troubleshooting)
- Proficient with FortiAnalyzer (log analysis, reporting, compliance dashboards)
- Experienced in FortiManager (policy packages, ADOMs, centralized config)
Nice to Have
- Certified NSE 5, 6 and/or 7
Senior Security Engineer Responsibilities
- Collaborate with cross-functional engineering, planning, and operations teams to align on technical requirements and timelines
- Analyze test results and logs to identify root causes of failures and drive issue resolution
- Perform regression, functional, and performance testing on new firmware, hardware, and network designs
- Participate in lab environment setup, configuration, and maintenance to simulate real-world deployment scenarios
- Document test outcomes, issues, and recommendations in clear, actionable reports
- Provide feedback to vendors and internal teams on device behavior and performance
- Support government compliance and certification requirements through rigorous testing
- Stay current on Fortinet product updates and emerging technologies relevant to broadband/ISP services
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1
Ashburn, VA
On-Site
Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.
This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.
Senior Security Engineer requirements/qualification:
- Security Clearance: Active or obtainable U.S. Public Trust.
- 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
- Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
- Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
- Proficient in Python or Bash scripting
- Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
- Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.
Senior Security Engineer responsibility
- Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
- Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
- Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
- Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
- Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Santa Clara, CA
On-Site
Position Title: Mechanical Design Engineer
Start Date: ASAP
Location: Santa Clara, CA – fully onsite
Duration: 6+month contract to hire (opportunity for conversion after 6-12 months)
Project Details:
A leading networking company is looking to add a Mechanical Design Engineer focused on tooling. This role will sit within manufacturing and be a part of a new team, the infrastructure design team. This team will be focused on the design, development, and validation of tooling and fixtures that support NPI and high volume manufacturing. The Mechanical Design Engineer will have the opportunity to ideate and build tools from concept to CAD development to production in order to improve and support product manufacturing.
Must have skills:
- 5-7 years of mechanical design experience creating tooling and fixtures
- Fluent in 3D CAD and Creo/ProEngineer (SolidWorks not sufficient)
- Experience working in manufacturing design (designing jigs, tooling, fixtures, etc.)
- Experience working in a high-volume manufacturing environment
- Understanding of DFM/DFA
- Understanding of fabrication methods (CNC, molding, sheet metal)
- Experience working with cross-functional teams including hardware engineering, platform design, reliability engineering, test, etc.
- Experience working with CMs (contract manufacturers) from prototype to build. Must be willing to travel internationally to CMs on occasion.
- Experience with liquid cooling
- Experience writing python scripts for automation
- Experience with Agile PLM and Windchill PDMLink
Background/industry:
Has worked at a networking or semiconductor company, e.g. LAM Research, Applied Materials, Cisco, Juniper, etc.
Education:
BS or MS in Mechanical Engineering
Day to Day responsibilities:
- Engineer, design, and validate custom tooling, test fixtures, and jigs to support high-volume production.
- Translate mechanical and process requirements into CAD models, engineering drawings, and detailed documentation.
- Participate in design reviews and provide feedback to optimize DFM/DFT aspects of new products.
- Partner closely with Hardware Engineering, Platform Design, CM partners, and Reliability Engineering teams.
- Select and specify manufacturing processes (CNC, injection molding, sheet metal, coatings) as applicable to designed tools.
- Drive tolerance stack-up analysis for complex mechanical assemblies.
- Interface with overseas CMs and vendors to enable tool release, prototype builds, and pilot production.
- Investigate and recommend new manufacturing technologies to improve quality and cost- effectiveness of tooling solutions.
- Create and manage BOMs, ECOs, and revision histories using Agile PLM and Windchill PDMLink.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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