SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ

The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.

What You'll Bring: 

• 5+ years of Salesforce development experience.
• Strong Salesforce Service Cloud experience.
• Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
• Experience developing APIs and system integrations.
• Agile software development experience.
• Strong communication and problem-solving skills.

Bonus Experience: 

• Salesforce Agentforce experience.
• Salesforce Data Cloud exposure.
• Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
• Experience building AI-enabled or automation-focused Salesforce solutions.

What You'll Do: 

• Develop new features and enhancements within Salesforce Service Cloud.
• Build custom Apex classes, Lightning Web Components, Flows, and integrations.
• Participate in Agile ceremonies, sprint planning, and backlog refinement.
• Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
• Support code reviews, deployments, production releases, and issue resolution.
• Contribute to multiple Salesforce initiatives while maintaining development best practices.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
 

• 5+ years of Software Quality Engineering or QA experience.
• Strong Salesforce Service Cloud testing experience.
• Hands-on test automation experience.
• API and integration testing experience.
• Agile software development experience.
• Strong communication and problem-solving skills.

• Salesforce Agentforce experience.
• Salesforce Data Cloud exposure.
• Experience testing AI-enabled applications or conversational AI.

• Execute manual and automated test cases for Salesforce enhancements.
• Validate Service Cloud functionality and integrations.
• Participate in sprint planning, testing, and release activities.
• Log, track, and retest defects.
• Collaborate closely with developers, product owners, and business stakeholders to ensure high-quality releases.
• Help improve automation coverage and QA best practices.

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ 
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
 
What You'll Bring:

• 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
• Hands-on Salesforce Service Cloud experience.
  • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
• Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
  • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
• Generative AI / large language model experience, including prompt engineering.
  • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
• Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
  • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
  • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

• Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
• Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
• Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
• Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
• Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
• Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
• Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
• Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
• Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
• Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

Supply Chain Business Analyst – Global Logistics, Tax & Customs

Location: Remote – Candidates must reside within 50 miles of Austin, TX; Raleigh/RTP, NC; or San Jose, CA

Position Overview

We are seeking an experienced Business Analyst to support global supply chain transformation initiatives across Logistics, Tax, Customs, and Global Trade.

This is a highly cross-functional, consulting-focused role for someone who can take an initial business request, understand the operational impact, identify the right questions and stakeholders, research areas that are unclear, and help drive the initiative through resolution. Projects may involve establishing new international shipping lanes, onboarding manufacturing sites or suppliers, supporting expansion into new countries, or determining the requirements needed to move products between global locations.

The ideal candidate does not need to be a Tax or Customs subject matter expert. However, they should have enough experience within global supply chain and logistics to understand the considerations involved in international product movement and know how to investigate requirements related to customs, tax, import/export regulations, country of origin, carriers, brokers, and other trade considerations.

This individual will work closely with business stakeholders, Global Trade and Compliance teams, suppliers, manufacturing partners, and IT to translate operational needs into clear business requirements and support solutions through implementation and UAT.

Key Responsibilities

• Serve as a Business Analyst and consulting partner for global Supply Chain, Logistics, Tax, and Customs initiatives.
• Meet with stakeholders to understand business needs, proposed changes, challenges, and desired outcomes.
• Independently investigate business and operational questions, identify gaps, engage the appropriate subject matter experts, and summarize findings and recommendations.
• Support initiatives involving new international shipping lanes, manufacturing locations, suppliers, customers, and global product flows.
• Evaluate logistics considerations including carriers, brokers, shipping methods, documentation, legal entities, and operational requirements.
• Partner with appropriate SMEs to understand customs, tax, import/export, country-of-origin, regulatory, and trade requirements associated with proposed changes.
• Translate business and operational needs into clear Business Requirement Documents (BRDs), functional requirements, and actionable requests for IT.
• Partner with IT teams throughout solution design, development, testing, and implementation.
• Develop UAT test cases and scenarios based on established business requirements.
• Validate system changes and outputs to ensure solutions meet the original business and operational need.
• Review trade and logistics-related outputs such as shipping documentation, country information, country of origin, and other required transaction data.
• Troubleshoot issues and help determine whether the root cause is related to business requirements, system configuration, logistics processes, or trade requirements.
• Coordinate across multiple global teams and drive follow-up actions through completion.
• Manage multiple initiatives simultaneously while gradually taking ownership of increasingly complex projects.
• Develop a strong understanding of existing business processes and provide additional knowledge coverage across the organization.

Required Qualifications

• 5–7+ years of experience in Business Analysis, Supply Chain, Logistics, Global Trade, Program Management, or a related field.
• Strong Business Analyst skills, including requirements gathering, process analysis, stakeholder management, and translating business needs into actionable requirements.
• Experience creating BRDs and/or functional business requirements.
• Experience developing test cases and supporting User Acceptance Testing (UAT).
• Experience working with IT teams on system, process, or business transformation initiatives.
• Experience within global supply chain or logistics environments involving international movement of physical products.
• Working knowledge of customs, tax, import/export, Global Trade, or international logistics considerations.
• General understanding of areas such as shipping lanes, carriers, customs brokers, country of origin, trade restrictions, duties/tariffs, and international shipping requirements.
• Ability to independently research unfamiliar business or regulatory questions and determine the appropriate resources and stakeholders needed to reach a resolution.
• Experience interacting with suppliers, manufacturers, logistics providers, and/or other external partners.
• Strong problem-solving and analytical skills with the ability to work through ambiguous business problems.
• Excellent communication and interpersonal skills with the ability to work effectively across business, technical, and operational teams.
• Comfortable supporting global teams and occasionally adjusting working hours for meetings across different time zones.

Preferred Qualifications

• Experience with Oracle ERP platforms; SAP or other enterprise ERP experience will also be considered.
• Experience within semiconductor, electronics, networking, computer hardware, or other high-tech manufacturing environments.
• Experience within medical device, automotive, or other complex global manufacturing environments may also be considered.
• Experience supporting new manufacturing sites, suppliers, international shipping lanes, or geographic expansion initiatives.
• Experience with Global Trade Management processes or systems.
• PMP certification.
• Six Sigma certification.

Position Overview

Key Responsibilities

• Own supply chain execution for new product introduction (NPI) programs from concept through production ramp.
• Partner closely with Engineering, Manufacturing, Operations, Commodity Managers, Procurement, Planning, and Supplier teams to ensure products are delivered on schedule.
• Develop and maintain program timelines, identify risks, drive mitigation plans, and communicate status to cross-functional stakeholders.
• Coordinate supplier readiness, material availability, manufacturing capacity, and operational readiness to support successful product launches.
• Lead cross-functional meetings to drive alignment across internal teams and external suppliers.
• Manage new product transitions from development into manufacturing while ensuring supply chain readiness throughout the product lifecycle.
• Drive issue resolution across engineering changes, material constraints, supplier performance, and manufacturing readiness.
• Support product commercialization activities including production planning, qualification builds, pilot builds, and production ramp.
• Utilize data to monitor program health, identify risks, and support executive-level reporting and decision making.
• Collaborate with global teams across multiple time zones to ensure successful execution of NPI initiatives.

Required Qualifications

• Bachelor's degree in Supply Chain, Engineering, Operations, Business, or a related technical discipline.
• 5+ years of experience in Supply Chain Program Management, New Product Introduction (NPI), Technical Program Management, Manufacturing Operations, or a related function within a hardware manufacturing environment.
• Experience leading cross-functional programs involving Engineering, Manufacturing, Supply Chain, Procurement, and Operations.
• Strong understanding of hardware product development lifecycles and product commercialization.
• Experience managing multiple concurrent NPI programs in a fast-paced environment.
• Excellent project management, communication, organizational, and stakeholder management skills.
• Proven ability to identify risks, influence cross-functional teams, and drive programs to successful completion.

Preferred Qualifications

• Experience supporting complex hardware products such as networking equipment, electronics, semiconductor, optical, server, storage, or similar technologies.
• Knowledge of supplier management, procurement, commodity management, material planning, or manufacturing operations.
• Experience supporting global contract manufacturers and supplier ecosystems.
• Strong analytical skills with experience using data to drive decisions and program execution.
• Experience working within large enterprise organizations managing global product launches.

Ideal Candidate