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Raleigh, North Carolina
On-Site
People Operations Coordinator – TSG Corporate– Hybrid (Raleigh, NC)
The People Operations Coordinator plays a pivotal role in driving efficient, scalable HR processes while ensuring a seamless experience for new hires and employees alike. This role is critical in managing the onboarding experience, administrative processes, HR inquiry resolution, and performance review administration. This role reports directly to the People Operations Manager and will work closely with them to identify opportunities to streamline workflows and improve operational efficiency across the broader HR team.
This is a hybrid role, requiring one in-office day per week at our Raleigh office
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Key Responsibilities:
- New Hire Onboarding
- Lead the onboarding process for all new hires, ensuring a smooth and consistent transition into the company
- Schedule and conduct orientation sessions, coordinating with relevant departments
- Prepare and distribute onboarding materials and resources, continuously identifying opportunities to simplify and standardize the process
- New Hire Offer Letters
- Draft and send offer letters to new hires in a timely, accurate manner
- Coordinate with Talent Acquisition to ensure offer details are correct and processed efficiently
- Maintain organized records of all signed offer letters and related documentation
- General People Operations Support
- Support the full year-end compensation cycle on an annual basis (drafting & sending agreements, recordkeeping, and HRIS updates)
- Provide administrative support to the broader HR team
- Serve as the first point of contact for general HR questions from employees (PTO inquiries, HRIS access troubleshooting, business card ordering, etc.)
- Provide accurate and timely information on HR policies and procedures
- Assist employees with accessing HR services and resources
- Bring an efficiency-minded approach to daily tasks, always looking for ways to simplify, automate, or improve existing processes
- Performance Review Administration
- Track and manage the performance review process
- Coordinate with managers to ensure timely completion of reviews
- Partner with leaders to update or create new performance review templates that align with role changes (promotions, new roles, restructures, etc.), ensuring documentation stays current and relevant
- Administrative Process Optimization
- Manage and update employee records across all HR systems (UKG, SharePoint, Concur, Leapsome, etc.), ensuring accuracy and confidentiality of all HR data
- Process promotions and other employee change requests (weekly, as needed)
- Maintain employee and payroll records by managing personnel updates, bi-weekly payroll changes, PTO tracking, and producer data with the ability to monitor exceptions and collaborate cross-department to ensure data accuracy
- Generate reports and provide data as needed (PTO, BI reports, etc.), proactively flagging trends or inefficiencies
- Identify and implement process improvements to reduce manual work and increase turnaround time across People Operations workflows
- HR Shared Email Inbox Management
- Triage and respond to inquiries in the HR shared email inbox promptly and consistently
- Escalate issues to the appropriate team member as necessary
- Track and follow up on unresolved inquiries, looking for patterns that indicate opportunities to improve response processes
The base salary for this position is $56,000 plus quarterly bonus eligibility
Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
- See our culture in action on LinkedIn and Instagram
- Know someone who would be perfect for this role? Share this career opportunity with them.
Questions? Reach out to our talent acquisition team.
San Jose, California
Remote
Supply Chain Business Analyst – Global Logistics, Tax & Customs
Location: Remote – Candidates must reside within 50 miles of Austin, TX; Raleigh/RTP, NC; or San Jose, CA
Position Overview
We are seeking an experienced Business Analyst to support global supply chain transformation initiatives across Logistics, Tax, Customs, and Global Trade.
This is a highly cross-functional, consulting-focused role for someone who can take an initial business request, understand the operational impact, identify the right questions and stakeholders, research areas that are unclear, and help drive the initiative through resolution. Projects may involve establishing new international shipping lanes, onboarding manufacturing sites or suppliers, supporting expansion into new countries, or determining the requirements needed to move products between global locations.
The ideal candidate does not need to be a Tax or Customs subject matter expert. However, they should have enough experience within global supply chain and logistics to understand the considerations involved in international product movement and know how to investigate requirements related to customs, tax, import/export regulations, country of origin, carriers, brokers, and other trade considerations.
This individual will work closely with business stakeholders, Global Trade and Compliance teams, suppliers, manufacturing partners, and IT to translate operational needs into clear business requirements and support solutions through implementation and UAT.
Key Responsibilities
- Serve as a Business Analyst and consulting partner for global Supply Chain, Logistics, Tax, and Customs initiatives.
- Meet with stakeholders to understand business needs, proposed changes, challenges, and desired outcomes.
- Independently investigate business and operational questions, identify gaps, engage the appropriate subject matter experts, and summarize findings and recommendations.
- Support initiatives involving new international shipping lanes, manufacturing locations, suppliers, customers, and global product flows.
- Evaluate logistics considerations including carriers, brokers, shipping methods, documentation, legal entities, and operational requirements.
- Partner with appropriate SMEs to understand customs, tax, import/export, country-of-origin, regulatory, and trade requirements associated with proposed changes.
- Translate business and operational needs into clear Business Requirement Documents (BRDs), functional requirements, and actionable requests for IT.
- Partner with IT teams throughout solution design, development, testing, and implementation.
- Develop UAT test cases and scenarios based on established business requirements.
- Validate system changes and outputs to ensure solutions meet the original business and operational need.
- Review trade and logistics-related outputs such as shipping documentation, country information, country of origin, and other required transaction data.
- Troubleshoot issues and help determine whether the root cause is related to business requirements, system configuration, logistics processes, or trade requirements.
- Coordinate across multiple global teams and drive follow-up actions through completion.
- Manage multiple initiatives simultaneously while gradually taking ownership of increasingly complex projects.
- Develop a strong understanding of existing business processes and provide additional knowledge coverage across the organization.
Required Qualifications
- 5–7+ years of experience in Business Analysis, Supply Chain, Logistics, Global Trade, Program Management, or a related field.
- Strong Business Analyst skills, including requirements gathering, process analysis, stakeholder management, and translating business needs into actionable requirements.
- Experience creating BRDs and/or functional business requirements.
- Experience developing test cases and supporting User Acceptance Testing (UAT).
- Experience working with IT teams on system, process, or business transformation initiatives.
- Experience within global supply chain or logistics environments involving international movement of physical products.
- Working knowledge of customs, tax, import/export, Global Trade, or international logistics considerations.
- General understanding of areas such as shipping lanes, carriers, customs brokers, country of origin, trade restrictions, duties/tariffs, and international shipping requirements.
- Ability to independently research unfamiliar business or regulatory questions and determine the appropriate resources and stakeholders needed to reach a resolution.
- Experience interacting with suppliers, manufacturers, logistics providers, and/or other external partners.
- Strong problem-solving and analytical skills with the ability to work through ambiguous business problems.
- Excellent communication and interpersonal skills with the ability to work effectively across business, technical, and operational teams.
- Comfortable supporting global teams and occasionally adjusting working hours for meetings across different time zones.
Preferred Qualifications
- Experience with Oracle ERP platforms; SAP or other enterprise ERP experience will also be considered.
- Experience within semiconductor, electronics, networking, computer hardware, or other high-tech manufacturing environments.
- Experience within medical device, automotive, or other complex global manufacturing environments may also be considered.
- Experience supporting new manufacturing sites, suppliers, international shipping lanes, or geographic expansion initiatives.
- Experience with Global Trade Management processes or systems.
- PMP certification.
- Six Sigma certification.
Durham, North Carolina
On-Site
SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ
The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.
What You'll Bring:
- 5+ years of Salesforce development experience.
- Strong Salesforce Service Cloud experience.
- Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
- Experience developing APIs and system integrations.
- Agile software development experience.
- Strong communication and problem-solving skills.
Bonus Experience:
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
- Experience building AI-enabled or automation-focused Salesforce solutions.
What You'll Do:
- Develop new features and enhancements within Salesforce Service Cloud.
- Build custom Apex classes, Lightning Web Components, Flows, and integrations.
- Participate in Agile ceremonies, sprint planning, and backlog refinement.
- Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
- Support code reviews, deployments, production releases, and issue resolution.
- Contribute to multiple Salesforce initiatives while maintaining development best practices.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
Durham, North Carolina
On-Site
The Select Group is seeking a Software Quality Engineer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Software Quality Engineer will play a critical role in validating new functionality, ensuring platform stability, and supporting high-quality releases across the Salesforce CRM ecosystem. This is a hybrid opportunity, working 3 days out of the week onsite in Durham, NC. or Hoboken, NJ..
What You'll Bring:
- 5+ years of Software Quality Engineering or QA experience.
- Strong Salesforce Service Cloud testing experience.
- Hands-on test automation experience.
- API and integration testing experience.
- Agile software development experience.
- Strong communication and problem-solving skills.
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Experience testing AI-enabled applications or conversational AI.
- Execute manual and automated test cases for Salesforce enhancements.
- Validate Service Cloud functionality and integrations.
- Participate in sprint planning, testing, and release activities.
- Log, track, and retest defects.
- Collaborate closely with developers, product owners, and business stakeholders to ensure high-quality releases.
- Help improve automation coverage and QA best practices.
Durham, North Carolina
On-Site
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
- 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
- Hands-on Salesforce Service Cloud experience.
- Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
- Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
- Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
- Generative AI / large language model experience, including prompt engineering.
- Ability to test AI-generated responses and improve response accuracy and escalation behavior.
- Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
- Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
- Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.
What You'll Do:
- Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
- Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
- Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
- Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
- Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
- Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
- Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
- Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
- Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
- Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.
South San Francisco, California
On-Site
BIOINFORMATICS ENGINEER | SAN FRANCISCO, CA
The Select Group is seeking a Bioinformatics Engineer to join one of our top biotechnology partners in the Fortune 100. This team works with next gen sequencing and diagnostic instruments that help detect lung cancer and reproductive diseases. This person will be working on the bioinformatics pipeline and will be testing existing and new features on the next gen sequencing applications/platforms. Note, working hours will be 9:00am-5:00pm PST.
BIOINFORMATICS ENGINEER REQUIREMENTS
- Bachelors Degree and 5+ years of relevant work experience OR Masters Degree and 3+ years of relevant experience OR PhD and 2+ years of relevant experience
- Degree should be in Bioinformatics, Chemistry, Biology, Biochemistry, Computational Science, or a similar scientific field
- 3 years of coding experience and proficiency with at least 1 language (preference on Python)
- Familiarity and experience with Linux command lines
- Prior experience with next gen sequencing
- Must have documentation experience (likely will not be listed on resume)
- Soft skills: detail oriented, team player, flexible, able to work in fast paced environments
- Oncology experience (huge plus)
- FDA Compliance 21 CFR documentation experience
- Test development experience with Java
- Experience with Selenium
- Familiarity with mapping algorithm development
BIOINFORMATICS ENGINEER RESPONSIBILITIES
- Analyze the requirements for data analysis pipelines and visualizations to support various applications (Oncology, Reproseq, Immuno-oncology, CarrierSeq etc) and translate them to software specifications.
- Help software development team to understand and design the complex Informatics and Data Visualization features. Work closely with developers to implement software features
- Write and execute test protocols to validate the features and data analysis pipelines
- Troubleshooting the data analysis pipeline and software issues.
- Check the correctness of output Compare output data with other equivalent systems
- Perform system performance profiling
- Perform test automation with Python and Java
- Prepare FDA submission documentation when needed
- Collaborate with cross functional team
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-MD5