Showing Jobs
Houston, Texas
Remote
Project Manager – Service Delivery – Remote (Central Standard Time)
The Select Group is seeking a Project Manager to oversee and execute a portfolio of projects. This role operates in two modes depending on engagement needs: leading project mobilization and setup and owning projects outright from kickoff through closeout. The right candidate is comfortable with both and will find as much satisfaction in a clean handoff as in end-to-end ownership.
The ideal candidate brings a solid foundation in PM principles and thrives in a dynamic, high-growth environment. They bring structured thinking and discipline to their work while remaining adaptable. They are skilled at translating client needs and statements of work into structured plans and tracking progress and ensuring timely high-quality delivery.
This individual is highly organized, detail-oriented, and proactive, with demonstrated ability to balance multiple priorities while maintaining strong communication with both clients and internal teams.
We are seeking candidates located in Central Standard Time Zone so they can support coast-to-coast markets. Ideal Candidate locations: Texas, Alabama, Mississippi, Tennessee, Louisiana, Oklahoma, Kansas, Missouri
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
CORE COMPETENCIES
Project Management and Delivery
- Strong understanding of project management principles, including scope, schedule, risk, and stakeholder communication
- Experience translating Statements of Work (SOWs) into actionable execution plans
- Proven ability to manage project milestones, dependencies, deliverables, and client approvals
- Skilled in monitoring project costs, tracking progress, and identifying risks or variances
- Sound judgment in issue resolution, including when to escalate
Operational Excellence & Agility
- Operates effectively in ambiguous, evolving environments with a proactive, “seek to understand” mindset
- Applies project management frameworks with flexibility to fit project needs
- Proactively manages risks and maintains RAID logs as living documents
- Escalates issues with clear, solution-oriented recommendations
Client Relationship Management
- Communicates project health clearly to both technical and business stakeholders
- Translates technical updates into business-relevant insights
- Leads meetings with clear agendas, structured updates, and actionable follow-ups
- Demonstrates strong written and verbal communication skills across varying audiences
- Builds trust and navigates challenging conversations with professionalism
Collaborative Mindset
- Collaborates effectively across cross-functional teams including Engagement Managers, Solutions, Sales, and Operations
- Balances support and ownership throughout project lifecycles
- Ensures clear communication of progress, blockers, and changes
- Provides direction and constructive feedback to consultants while fostering accountability
Process and Tool Proficiency
- Builds and maintains project trackers, dashboards, and reporting structures as needed
- Ensures strong data accuracy and system hygiene across project tools
- Proficient in Microsoft Office Suite and experienced with CRM and project management platforms
Key Responsibilities:
- Lead structured project kickoffs, establishing delivery foundations including project plans, RAID logs, communication cadences, and stakeholder maps.
- Execute clean, documented handoffs to Engagement Managers, ensuring continuity of context, open risks, and delivery status are clearly communicated.
- Own the end-to-end delivery of assigned projects, managing scope, schedule, milestones, and stakeholder expectations from kickoff through closeout.
- Provide directions to consultants assigned to the engagement, ensuring work is aligned to project scope, timeline, and quality expectations.
- Offer constructive, timely feedback to consultants to support both project outcomes and their professional development.
- Build and maintain project schedules that reflect realistic sequencing, dependencies, and resource availability as well as project trackers, reporting dashboards, and delivery templates from scratch
- Proactively identify and escalate risks with recommended resolution paths.
- Track resource allocation across assigned engagements, flagging capacity conflicts and coverage gaps in advance.
- Map cross-project dependencies and maintain visibility into how changes in one area affect delivery timelines in another.
Key Qualifications:
- 4+ years of project management experience in a technology, consulting, or professional services environment
- Demonstrated understanding of core PM principles and methodologies, including why the frameworks exist and how to adapt them to fit the situation.
- Experience working with project management frameworks through practical experience.
- Experience working within project management tools such as Smartsheet, MS Project, Jira, or similar platforms.
- Proficiency in Microsoft Office Suite, including the ability to build project trackers, templates, and reporting tools in Excel.
- PMP, CAPM, or equivalent certification preferred but not required. Candidates actively pursuing certification or with relevant coursework are encouraged to apply.
- Strong written and verbal communication skills, with experience preparing status updates and facilitating project meetings.
- Experience providing direction or informal leadership to project team members in a delivery context.
Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
- See our culture in action on LinkedIn and Instagram
- Know someone who would be perfect for this role? Share this career opportunity with them.
Questions? Reach out to our talent acquisition team.
| #LI-DNI |
Durham, North Carolina
On-Site
The Select Group is seeking a Software Quality Engineer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Software Quality Engineer will play a critical role in validating new functionality, ensuring platform stability, and supporting high-quality releases across the Salesforce CRM ecosystem. This is a hybrid opportunity, working 3 days out of the week onsite in Durham, NC. or Hoboken, NJ..
What You'll Bring:
- 5+ years of Software Quality Engineering or QA experience.
- Strong Salesforce Service Cloud testing experience.
- Hands-on test automation experience.
- API and integration testing experience.
- Agile software development experience.
- Strong communication and problem-solving skills.
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Experience testing AI-enabled applications or conversational AI.
- Execute manual and automated test cases for Salesforce enhancements.
- Validate Service Cloud functionality and integrations.
- Participate in sprint planning, testing, and release activities.
- Log, track, and retest defects.
- Collaborate closely with developers, product owners, and business stakeholders to ensure high-quality releases.
- Help improve automation coverage and QA best practices.
Maynard, Massachusetts
On-Site
Position Overview
We are seeking an experienced NPI Supply Chain Program Manager to lead supply chain execution for complex hardware new product introduction (NPI) programs. This individual will serve as the primary liaison between Engineering, Manufacturing, Operations, Procurement, and Global Supply Chain teams to ensure successful product commercialization and production readiness.The ideal candidate has a strong background in hardware manufacturing environments and thrives in fast-paced, cross-functional organizations where multiple products are progressing through various stages of the development lifecycle.
Key Responsibilities
- Own supply chain execution for new product introduction (NPI) programs from concept through production ramp.
- Partner closely with Engineering, Manufacturing, Operations, Commodity Managers, Procurement, Planning, and Supplier teams to ensure products are delivered on schedule.
- Develop and maintain program timelines, identify risks, drive mitigation plans, and communicate status to cross-functional stakeholders.
- Coordinate supplier readiness, material availability, manufacturing capacity, and operational readiness to support successful product launches.
- Lead cross-functional meetings to drive alignment across internal teams and external suppliers.
- Manage new product transitions from development into manufacturing while ensuring supply chain readiness throughout the product lifecycle.
- Drive issue resolution across engineering changes, material constraints, supplier performance, and manufacturing readiness.
- Support product commercialization activities including production planning, qualification builds, pilot builds, and production ramp.
- Utilize data to monitor program health, identify risks, and support executive-level reporting and decision making.
- Collaborate with global teams across multiple time zones to ensure successful execution of NPI initiatives.
Required Qualifications
- Bachelor's degree in Supply Chain, Engineering, Operations, Business, or a related technical discipline.
- 5+ years of experience in Supply Chain Program Management, New Product Introduction (NPI), Technical Program Management, Manufacturing Operations, or a related function within a hardware manufacturing environment.
- Experience leading cross-functional programs involving Engineering, Manufacturing, Supply Chain, Procurement, and Operations.
- Strong understanding of hardware product development lifecycles and product commercialization.
- Experience managing multiple concurrent NPI programs in a fast-paced environment.
- Excellent project management, communication, organizational, and stakeholder management skills.
- Proven ability to identify risks, influence cross-functional teams, and drive programs to successful completion.
Preferred Qualifications
- Experience supporting complex hardware products such as networking equipment, electronics, semiconductor, optical, server, storage, or similar technologies.
- Knowledge of supplier management, procurement, commodity management, material planning, or manufacturing operations.
- Experience supporting global contract manufacturers and supplier ecosystems.
- Strong analytical skills with experience using data to drive decisions and program execution.
- Experience working within large enterprise organizations managing global product launches.
Ideal Candidate
The ideal candidate is a collaborative program leader who enjoys coordinating complex cross-functional initiatives and driving new hardware products from development into production. They possess strong communication skills, can effectively influence stakeholders at all levels, and have a proven ability to execute multiple high-visibility programs while balancing technical, operational, and supply chain priorities.TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3
Durham, North Carolina
On-Site
SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ
The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.
What You'll Bring:
- 5+ years of Salesforce development experience.
- Strong Salesforce Service Cloud experience.
- Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
- Experience developing APIs and system integrations.
- Agile software development experience.
- Strong communication and problem-solving skills.
Bonus Experience:
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
- Experience building AI-enabled or automation-focused Salesforce solutions.
What You'll Do:
- Develop new features and enhancements within Salesforce Service Cloud.
- Build custom Apex classes, Lightning Web Components, Flows, and integrations.
- Participate in Agile ceremonies, sprint planning, and backlog refinement.
- Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
- Support code reviews, deployments, production releases, and issue resolution.
- Contribute to multiple Salesforce initiatives while maintaining development best practices.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
Durham, North Carolina
On-Site
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
- 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
- Hands-on Salesforce Service Cloud experience.
- Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
- Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
- Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
- Generative AI / large language model experience, including prompt engineering.
- Ability to test AI-generated responses and improve response accuracy and escalation behavior.
- Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
- Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
- Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.
What You'll Do:
- Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
- Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
- Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
- Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
- Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
- Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
- Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
- Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
- Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
- Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.
Maynard, Massachusetts
On-Site
We are hiring a Warehouse and Logistics Coordinator to support production planning and global logistics operations. This is a fast-paced, startup-style environment that requires someone who can perform multiple functions with minimal supervision. This role supports production control, inventory management across remote contract manufacturing facilities, direct order fulfillment, and worldwide logistics coordination. This position is fully onsite in Manynard, MA.
Key Responsibilities
- Support production control activities in alignment with manufacturing schedules
- Create and update purchase orders in Oracle Cloud or SAP
- Receive inventory into the ERP system and issue materials to manufacturing
- Track inventory levels across remote contract manufacturing partners
- Perform inventory reconciliation between physical shipments and ERP system records
- Manage shipment confirmations and monitor delivery status
- Support direct order fulfillment in a ship-to-customer model
- Coordinate domestic and international shipments, including preparation of international shipping documentation
- Provide worldwide logistics support across multiple stakeholders
Required Qualifications
- 3+ years of warehouse or distribution experience
- Shipping and receiving experience
- Basic Excel skills and comfort working with numbers
- ERP system experience, preferably Oracle Cloud or SAP
- Strong communication skills and proactive mindset
- Ability to take initiative and work independently in a fast-moving environment
- Ability to lift 15–20 pounds
- Comfortable with extended periods of sitting, bending, lifting, and reaching
Preferred Qualifications
- International shipping experience
- Oracle Cloud experience
- Experience working with major carriers such as UPS and FedEx
- Inventory management experience
| #LI-KN1 |