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Durham, North Carolina
On-Site
SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ
The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.
What You'll Bring:
- 5+ years of Salesforce development experience.
- Strong Salesforce Service Cloud experience.
- Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
- Experience developing APIs and system integrations.
- Agile software development experience.
- Strong communication and problem-solving skills.
Bonus Experience:
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
- Experience building AI-enabled or automation-focused Salesforce solutions.
What You'll Do:
- Develop new features and enhancements within Salesforce Service Cloud.
- Build custom Apex classes, Lightning Web Components, Flows, and integrations.
- Participate in Agile ceremonies, sprint planning, and backlog refinement.
- Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
- Support code reviews, deployments, production releases, and issue resolution.
- Contribute to multiple Salesforce initiatives while maintaining development best practices.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
Durham, North Carolina
On-Site
The Select Group is seeking a Software Quality Engineer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Software Quality Engineer will play a critical role in validating new functionality, ensuring platform stability, and supporting high-quality releases across the Salesforce CRM ecosystem. This is a hybrid opportunity, working 3 days out of the week onsite in Durham, NC. or Hoboken, NJ..
What You'll Bring:
- 5+ years of Software Quality Engineering or QA experience.
- Strong Salesforce Service Cloud testing experience.
- Hands-on test automation experience.
- API and integration testing experience.
- Agile software development experience.
- Strong communication and problem-solving skills.
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Experience testing AI-enabled applications or conversational AI.
- Execute manual and automated test cases for Salesforce enhancements.
- Validate Service Cloud functionality and integrations.
- Participate in sprint planning, testing, and release activities.
- Log, track, and retest defects.
- Collaborate closely with developers, product owners, and business stakeholders to ensure high-quality releases.
- Help improve automation coverage and QA best practices.
Durham, North Carolina
On-Site
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
- 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
- Hands-on Salesforce Service Cloud experience.
- Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
- Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
- Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
- Generative AI / large language model experience, including prompt engineering.
- Ability to test AI-generated responses and improve response accuracy and escalation behavior.
- Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
- Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
- Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.
What You'll Do:
- Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
- Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
- Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
- Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
- Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
- Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
- Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
- Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
- Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
- Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.
El Mirage, Arizona
On-Site
Site Commissioning Manager
The Select Group is seeking a Site Commissioning Manager to support TSG as we continue expanding one of the largest data center footprints in the world.
This individual will play a critical role in the delivery of new data center capacity, partnering closely with construction, engineering, operations, and vendor teams to ensure successful commissioning of mission critical infrastructure. This is a hands-on site leadership opportunity ideal for someone who thrives in fast-paced construction environments and enjoys driving complex projects through completion.
Key Responsibilities
- Lead commissioning efforts for assigned data center construction projects from pre-functional testing through final turnover
- Coordinate closely with construction managers, engineers, general contractors, vendors, and operations teams throughout the project lifecycle
- Drive project execution across scope, schedule, quality, and issue resolution
- Oversee QA/QC processes and ensure systems are commissioned to client standards
- Support execution of testing activities across electrical, mechanical, plumbing, and controls systems
- Conduct site inspections and monitor commissioning readiness
- Track milestones, risks, open issues, and project progress; provide regular updates to leadership
- Manage third-party commissioning agents and vendor partners
- Participate in owner/architect/contractor meetings and cross-functional project reviews
- Contribute to process improvements, best practices, and standardization efforts across the commissioning program
- Work independently across multiple project sites within the metro area as needed
- 2+ years of experience in data center construction, mission critical facilities, commissioning, industrial construction, or related infrastructure environments
- Hands-on experience supporting commissioning, startup, turnover, or closeout activities
- Working knowledge of electrical and mechanical systems in a construction environment
- Experience with QA/QC processes, field inspections, and issue resolution
- Ability to read and interpret drawings, specifications, and technical documentation
- Experience coordinating contractors, vendors, and cross-functional stakeholders
- Strong organizational and communication skills
- Comfortable working in active construction environments and fully onsite
- OSHA 30 certification
- NFPA 70E certification
- Data center or hyperscale infrastructure experience
- Experience commissioning MEP and controls systems
- PMP or formal project management training
- Prior experience managing third-party commissioning teams
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3
Raleigh, North Carolina
Remote
Engagement Manager II – Service Delivery – Remote
The Select Group is seeking an Engagement Manager II to independently own and execute a portfolio of client engagements, bringing a project and program management discipline to scope, schedule, budget, and risk. The EM II serves as the primary point of contact for assigned engagements - leading delivery, monitoring account health, and partnering cross-functionally so clients realize ongoing value from our services.
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Core Competencies:
Project & Program Oversight
- Strong contract interpretation skills, with experience translating Statements of Work (SOWs) into actionable execution plans, schedules, and resource plans.
- Track record of proactively managing deliverable timelines, dependencies, and contractual obligations.
- Experience conducting deliverable reviews, securing client approvals, and managing the scope/change amendment process.
- Sound judgement in issue and risk resolution, knowing when to escalate versus resolve independently.
- Demonstrated ability to customize standard processes and templates to fit specific client or engagement needs.
Financial & Resource Management
- Experience monitoring utilization against forecast and reporting on overall financial health.
- Ability to facilitate project team calls and stand-ups to monitor work and deliverable completion.
- Experience establishing and tracking SOW Service Level Agreements (SLAs) and operational Key Performance Indicators (KPIs).
- Comfort partnering on performance management and productivity improvement with TSG's engagement consulting teams.
Client Relationship Management
- Serve as the primary engagement contact, independently managing the full relationship cycle from onboarding through renewal.
- Own and lead Quarterly Business Reviews (QBRs), presenting value delivered and aligning future priorities.
- Build trust with client leadership and become the go-to contact for engagement-related matters.
- Navigate difficult conversations independently, including scope concerns, performance issues, or delays.
- Tailor communication style and approach based on stakeholder personalities and preferences.
Technology & Systems
- Proficiency in Microsoft Office Suite.
- Experience with CRM and project management platforms.
- Strong data management skills with commitment to data integrity.
- Analytical mindset with the ability to extract insights from standard reports to inform decision-making.
Operational Excellence
- Self-motivated professional capable of managing a complex portfolio of responsibilities without prompting or supervision.
- Exceptional attention to detail with unwavering commitment to quality and accuracy.
- Strong time management skills with proven ability to balance competing priorities across multiple accounts in a high-demand environment.
- Demonstrated reliability in meeting deadlines and upholding high-quality delivery standards.
- Proactive problem-solving approach with clear awareness of when additional resources or escalation are needed.
- Experience maintaining data integrity across multiple systems and catching/correcting errors independently.
Key Responsibilities:
- Own project and program health across scope, schedule, budget, and risk for an assigned portfolio of engagements.
- Serve as the centralized point of contact for client stakeholders.
- Conduct client engagement kickoffs and lead regular status update cadences.
- Facilitate project team calls and/or stand-ups.
- Monitor weekly work plans, overall utilization, and deliverable completion.
- Own financial oversight and analysis (utilization against forecast, budget reporting).
- Drive client engagement outcomes to align with the SOW.
- Capture project status details and prepare client reporting.
- Establish and track SOW Service Level Agreement (SLA) compliance and operational KPIs.
- Support performance management and productivity improvement with TSG's engagement consulting teams.
- Identify key risks and issues and drive corresponding mitigation plans requiring client or leadership attention.
Key Qualifications:
- 3+ years of experience in Project/Program Management, Engagement Management, or Customer Success, with demonstrated ability to manage multiple concurrent client engagements.
- Experience with project planning, scheduling, and resource management; formal project management certification (PMP, CAPM, or similar) is a plus but not required.
- Comfort owning financial tracking for client engagements, including utilization against forecast, budget reporting, and margin health.
Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
- See our culture in action on LinkedIn and Instagram
- Know someone who would be perfect for this role? Share this career opportunity with them.
Questions? Reach out to our talent acquisition team.
Compensation and Benefits
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On Target Earnings: $70k - $77k
#LI-DNI
Durham, North Carolina
Remote
Epic ClinDoc/Orders Consultant - Remote - EST Hours
Project Details
We are partnering with a prominent health system in North Carolina seeking an experienced Epic ClinDoc/Orders Consultant to support both strategic project initiatives and ongoing Business As Usual (BAU) operational work during an initial three-month engagement with the potential for extension. This consultant will serve as an extension of the clinical applications team, supporting multiple concurrent projects while ensuring day-to-day production support, optimization, and enhancement requests continue to move forward.
The ideal candidate will be comfortable balancing competing priorities, working independently, and collaborating with clinical and technical stakeholders across the organization. Experience supporting Epic ASAP is highly preferred, as this resource may assist with emergency department-related initiatives and integrated clinical workflows.
Project Details
This consultant will provide Epic ClinDoc and Orders support across multiple assigned projects while maintaining ongoing operational responsibilities in this hospital's production environment. Responsibilities will include application build, workflow optimization, issue resolution, testing, implementation support, and collaboration with operational leaders to improve clinical documentation and ordering workflows.
Primary Responsibilities
- Support multiple concurrent Epic ClinDoc and Orders projects from design through implementation.
- Provide ongoing BAU support, including production issue resolution, optimization requests, and enhancement work.
- Build, maintain, and optimize clinical documentation components including SmartForms, SmartTexts, SmartPhrases, SmartLists, navigators, flowsheets, and documentation templates.
- Build, maintain, and optimize provider orders, order sets, preference lists, and associated workflows.
- Participate in workflow analysis, requirements gathering, solution design, build, testing, and implementation activities.
- Troubleshoot application issues and provide timely break/fix support.
- Coordinate and execute unit, integrated, and user acceptance testing.
- Participate in change management, release planning, and deployment activities.
- Collaborate with clinicians, operational leaders, and technical teams to identify workflow improvements and optimization opportunities.
- Ensure application build aligns with Duke Health governance standards, Epic best practices, and regulatory requirements.
- Support Epic upgrades, enhancements, and ongoing maintenance activities.
Required Qualifications
- Active Epic ClinDoc Certification.
- Active Epic Orders Certification.
- Minimum of three (3) years of Epic ClinDoc and Orders build experience.
- Experience supporting BAU operations within a live Epic environment.
- Strong understanding of clinical documentation workflows and provider order management.
- Experience supporting multiple simultaneous projects while maintaining operational support responsibilities.
Nice-to-Have Qualifications
- Experience supporting Epic ASAP.
- Experience working in large, integrated healthcare systems.
- Previous healthcare IT consulting experience.
#LI-JD6