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Durham, North Carolina
On-Site
SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ
The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.
What You'll Bring:
- 5+ years of Salesforce development experience.
- Strong Salesforce Service Cloud experience.
- Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
- Experience developing APIs and system integrations.
- Agile software development experience.
- Strong communication and problem-solving skills.
Bonus Experience:
- Salesforce Agentforce experience.
- Salesforce Data Cloud exposure.
- Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
- Experience building AI-enabled or automation-focused Salesforce solutions.
What You'll Do:
- Develop new features and enhancements within Salesforce Service Cloud.
- Build custom Apex classes, Lightning Web Components, Flows, and integrations.
- Participate in Agile ceremonies, sprint planning, and backlog refinement.
- Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
- Support code reviews, deployments, production releases, and issue resolution.
- Contribute to multiple Salesforce initiatives while maintaining development best practices.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
Austin, Texas
Remote
Change Management Lead - Remote (CST)
Position Overview
We are seeking an experienced Change Management Lead to support large-scale, enterprise-wide technology transformation initiatives within a global organization. This consultant will partner closely with cross-functional business and IT teams to drive organizational readiness, stakeholder engagement, communications, training, and adoption strategies for complex system implementations impacting teams across multiple regions.
This is an excellent opportunity for a seasoned Change Management professional with experience leading organizational change for global technology initiatives in fast-paced enterprise environments.
Responsibilities
- Lead organizational change management efforts for enterprise technology implementations and digital transformation initiatives.
- Conduct stakeholder analyses and change impact assessments to identify organizational risks and develop mitigation strategies.
- Develop and execute comprehensive change management plans, including communications, training, and adoption strategies.
- Partner with business leaders, project managers, IT teams, and executive stakeholders to drive alignment and organizational readiness.
- Create, maintain, and enhance change management methodologies, toolkits, templates, and governance frameworks.
- Coach and support project teams on change management best practices throughout the project lifecycle.
- Monitor adoption metrics, stakeholder feedback, and organizational readiness to identify improvement opportunities.
- Facilitate workshops, presentations, and change readiness sessions for stakeholders across multiple business functions.
- Provide regular status updates and executive-level reporting on change activities and project progress.
- Collaborate effectively with global teams across multiple time zones and regions.
Required Qualifications
- 5+ years of dedicated Enterprise Change Management experience supporting large organizations.
- Proven experience leading change management for enterprise IT system implementations or large-scale digital transformation initiatives.
- Hands-on experience conducting stakeholder analyses, change impact assessments, communications planning, and training strategy development.
- Experience applying structured Change Management methodologies such as Prosci (ADKAR) or similar frameworks.
- Strong project management skills with the ability to manage multiple concurrent initiatives.
- Excellent communication, presentation, facilitation, and stakeholder management skills.
- Experience working with executive leadership and cross-functional business and technical teams.
- Demonstrated success influencing stakeholders and driving adoption without direct authority.
- Strong organizational skills with experience creating documentation, templates, and governance materials.
Preferred Qualifications
- Prosci Change Management Certification.
- Experience supporting global implementations across North America, EMEA, and APAC.
- Experience with enterprise platforms such as ERP, CRM, ServiceNow, Salesforce, Oracle, Snowflake, or similar large-scale systems.
- Experience supporting contact center transformations or customer service technology implementations.
- Exposure to contact center platforms such as Genesys is a plus.
- Experience working in Fortune 500 or similarly complex enterprise environments.
What We're Looking For
The ideal consultant is a dedicated Change Management professional—not simply a Project Manager with change management responsibilities. This individual has successfully led organizational change for enterprise technology implementations, understands how to drive user adoption at scale, and excels at building trust with stakeholders across global organizations. They are comfortable working independently while partnering closely with project teams, business leaders, and executive sponsors to ensure successful adoption of complex business and technology changes.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AL3
Durham, North Carolina
On-Site
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
- 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
- Hands-on Salesforce Service Cloud experience.
- Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
- Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
- Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
- Generative AI / large language model experience, including prompt engineering.
- Ability to test AI-generated responses and improve response accuracy and escalation behavior.
- Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
- Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
- Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.
What You'll Do:
- Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
- Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
- Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
- Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
- Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
- Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
- Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
- Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
- Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
- Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.
Maynard, Massachusetts
On-Site
We are hiring a Warehouse and Logistics Coordinator to support production planning and global logistics operations. This is a fast-paced, startup-style environment that requires someone who can perform multiple functions with minimal supervision. This role supports production control, inventory management across remote contract manufacturing facilities, direct order fulfillment, and worldwide logistics coordination. This position is fully onsite in Manynard, MA.
Key Responsibilities
- Support production control activities in alignment with manufacturing schedules
- Create and update purchase orders in Oracle Cloud or SAP
- Receive inventory into the ERP system and issue materials to manufacturing
- Track inventory levels across remote contract manufacturing partners
- Perform inventory reconciliation between physical shipments and ERP system records
- Manage shipment confirmations and monitor delivery status
- Support direct order fulfillment in a ship-to-customer model
- Coordinate domestic and international shipments, including preparation of international shipping documentation
- Provide worldwide logistics support across multiple stakeholders
Required Qualifications
- 3+ years of warehouse or distribution experience
- Shipping and receiving experience
- Basic Excel skills and comfort working with numbers
- ERP system experience, preferably Oracle Cloud or SAP
- Strong communication skills and proactive mindset
- Ability to take initiative and work independently in a fast-moving environment
- Ability to lift 15–20 pounds
- Comfortable with extended periods of sitting, bending, lifting, and reaching
Preferred Qualifications
- International shipping experience
- Oracle Cloud experience
- Experience working with major carriers such as UPS and FedEx
- Inventory management experience
| #LI-KN1 |
Houston, Texas
Remote
JUNIOR DISTRIBUTED GENERATION APPLICATION PROCESSOR (REMOTE-CST TIMEZONE)
POSITION OVERVIEW
The Select Group is looking for Junior Distributed Generation Application Processors who will be reviewing and processing residential Distributed Generation (DG) interconnection applications. This position requires the ability to read and verify one-line electrical drawings against set standards while working under the guidance of Mid-Level and Senior Processors. The Junior Processor will focus on straightforward applications while building efficiency and deepening technical knowledge of utility interconnection processes.
ESSENTIAL RESPONSIBILITIES
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Review and process residential DG interconnection applications daily (building to higher volumes with experience)
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Review one-line electrical drawings to verify basic alignment with set criteria and application data
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Check application completeness and identify common deficiencies using established checklists
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Communicate standardized feedback to installers/customers via portal templates
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Work toward maintaining 10-day turnaround time for assigned applications
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Escalate complex, unusual, or technically uncertain applications to Mid-Level or Senior Processors
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Document work activities and track common errors under supervision
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Participate in training sessions and weekly team meetings
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Review final-stage application photos for obvious discrepancies with approved specifications
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Follow established procedures for application workflow and customer communication
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Learn escalation processes and quality standards
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Assist with basic reporting and data entry tasks as needed
REQUIRED QUALIFICATIONS
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1+ years of professional experience in technical review, permitting, customer service, or related field
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Ability to read and understand electrical one-line drawings
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Strong attention to detail and ability to follow documented procedures
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Good computer skills and comfort learning new software systems
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Effective written communication skills for portal-based customer interactions
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Reliable, punctual, and able to work in structured team environment
PREFERRED QUALIFICATIONS
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Associate's degree or technical certification in related field
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Previous experience in utility, construction, permitting, or solar industry
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Background in electrical systems or residential construction
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Experience with data entry, document review, or application processing
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Customer service background
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Proficiency in Microsoft Office (Excel, Word, Outlook)
KEY COMPETENCIES
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Fast learner with ability to absorb specific technical standards and procedures
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Process-oriented approach with commitment to quality and accuracy
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Time management skills to handle multiple applications simultaneously
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Professional communication style for written customer interactions
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Comfortable asking questions and seeking guidance from experienced team members
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Adaptability to feedback and continuous improvement mindset
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Team player willing to support colleagues and share workload
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KL1
Jacksonville, Florida
Remote
Principal Client Executive – Financial Services Industry – Remote (Jacksonville or Tampa, FL)
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Key Differentiators:
- Technology Depth & Expertise: Curated project teams of proven specialists with senior oversight on every project, aligned to client outcomes across Cloud, Cybersecurity, Data & AI, Application Modernization, and PMO/Delivery.
- Speed and Scale: A deep network of technologists allows us to mobilize the right expertise quickly while maintaining structured governance for reliable execution.
- Engagement Flexibility: We adapt to each client’s needs, offering both full handoff and shared accountability models - always powered by embedded cross-functional teams. Our outcome-based, fixed-fee engagements ensure solutions remain aligned with client goals.
- End-to-End Transformation: From strategy and design through implementation and ongoing support, TSG covers the full lifecycle, so clients don’t have to stitch together multiple vendors.
- Client Focus & Relationship Depth: We understand how our service areas solve specific challenges in targeted industries & every client and every project matters. We deliver transformative solutions with true commitment and executive-level attention.
- Cost & Value Alignment: Transparent, value-driven pricing models that align our success directly with client outcomes.
About the Job: Principal Client Executive – Financial Services Industry
Location: Northern Florida - Jacksonville or Tampa
Remote Office: To be considered for this position, candidates must live within a commutable distance of our client(s) in Jacksonville or Tampa, Florida due to the requirement of frequent onsite meetings in the local region.
Key Responsibilities:
Business Development:
- Proposal Development: Collaborate with internal teams to develop compelling proposals, presentations, and RFP responses tailored to client needs.
- Pipeline Management: Maintain and grow a robust sales pipeline using CRM tools, ensuring consistent follow-ups and progress tracking.
- Revenue Goals: Achieve or exceed quarterly and annual sales goals and other KPIs set by leadership.
- Relationship Management: As part of client engagement, you will build and maintain strong client relationships by serving as the primary point of contact, prioritizing in-person interactions, and leveraging virtual platforms when needed. You will also travel frequently to client locations to provide hands-on support and represent the firm at industry events, conferences, and networking opportunities to strengthen partnerships and enhance visibility.
- Needs Assessment: Partner with clients to understand their business challenges and objectives, aligning TSG’s core service areas to meet their needs.
- Client Advocacy: Serve as a client advocate within the firm, ensuring expectations are met and requests are responded to promptly.
- Stakeholder Engagement: Engage with senior client personnel and decision-makers to establish and sustain strong professional relationships.
- Account Planning: Develop and execute detailed account plans, outlining strategies for growth and alignment with client business goals.
- Solutions Development: Partner closely with the technical solutions development team to design and present tailored solutions that address client needs and demonstrate the firm's capabilities.
- Service Delivery: Collaborate with the project delivery team to ensure seamless execution of deliverables, maintaining alignment with client expectations and project timelines.
- Sales Support: Work with the sales support team to develop comprehensive proposals, pricing strategies, and contracts that align with business objectives and client requirements.
- Marketing: Coordinate with the marketing team to leverage campaigns, collateral, and events to support business development efforts and strengthen client engagement.
- Cross-Functional Communication: Act as a liaison between client-facing teams and internal departments to ensure alignment, efficiency, and a unified approach to achieving client success.
Key Qualifications:
- 8+ years of business development and professional selling experience.
- 8+ years of experience selling IT Consulting Services or Technology Solutions required.
- 8+ years of sales experience within the Financial Services Industry is required.
- Proven track record of consistently exceeding objectives and quotas.
- Successful experience with new account development and/or large account management.
- Proven prospecting and sales cycle management skills.
- High levels of social perceptiveness with a passion for understanding and exceeding client expectations.
- Excellent communication, presentation, and negotiation skills.
- Bachelor's degree or equivalent business experience.
Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
- See our culture in action on LinkedIn and Instagram
- Know someone who would be perfect for this role? Share this career opportunity with them.
Questions? Reach out to our talent acquisition team.
| #LI-HK1 |