Find Your Next Role

Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension

About the Role:

Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.

What You Bring:

• 5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics

• Proficiency in PowerPoint, Excel, and Word

• Exceptional written and verbal communication skills

• Strong attention to detail and the ability to stay organized in a fast-paced setting

Bonus Points For:

• Prior experience in the telecommunications industry
• Familiarity with customer service environments or AI-powered tools

What You'll Do:

• Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.

• Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.

• Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.

• Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.

• Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-KG1

• 5+ years of experience managing mission-critical or hyperscale construction projects
• Proven track record leading large-scale commercial projects (residential experience not applicable)
• Data center construction experience strongly preferred
• Demonstrated ability to manage projects end-to-end—from inception and planning through construction, commissioning, and closeout
• Experience overseeing multiple complex projects simultaneously
• Strong expertise in scheduling and cost management
• Extensive background in construction procurement, including:
• RFI (Request for Information) management
• Change order management
• Invoice review and approval
• Risk mitigation strategies
• Vendor and subcontractor management

• Proficient with project management and tracking software such as MS Project, Primavera P6, Procore, or similar tools
• Solid understanding of construction safety best practices
• Excellent verbal and written communication skills to coordinate with diverse stakeholders

• Experience with commissioning (Cx) and testing processes.
• Proven background in data center design, development, construction, and commissioning projects.
• Prior experience serving as a construction Owner’s Representative.
• Project Management Professional (PMP) certification is strongly preferred.
• Additional relevant industry certifications are a plus.

• Advises executive decision-making and validates project scope, schedule, and budget.
• Reviews design and construction deliverables for alignment and constructability.
• Manages procurement in compliance with Owner policies, supports bid evaluations, and audits vendor selection.
• Coordinates communication across all stakeholders, supporting safety culture and risk mitigation.
• Oversees scheduling tools (e.g., P6), critical path analysis, and claims reviews.
• Monitors construction progress, facilitates issue resolution, and ensures timely, quality execution.
• Leads change order, RFI, submittal, and invoice management processes.
• Supports permitting, commissioning (Cx), and turnover planning.
• Provides regular reporting on progress, risks, and milestones to drive informed decision-making.

Program Manager – XSIAM Implementation (Cybersecurity)
The Select Group is seeking a seasoned Program Manager to lead the implementation and integration of Palo Alto Networks' Extended Security Intelligence & Automation Management (XSIAM) platform. This role will oversee cross-functional teams and drive the transformation of security operations through strategic execution and technical coordination. This opportunity is remote but must be local to the Greater Toronto Area and open to occasional onsite visits in Mississauga, ON at the customer location.

Program Manager Qualifications

• 5+ years of program management experience
• 3+ years of experience in cybersecurity or a related domain
• Proven experience implementing SIEM or other security operations platforms
• Strong understanding of security frameworks and compliance standards

• CISSP or other relevant security certifications
• Experience with enterprise-scale cybersecurity implementations
• Familiarity with Palo Alto Networks XSIAM or similar platforms
• Experience with Sericevice now 

• Deep technical knowledge of security operations and platforms
• Strong stakeholder communication and engagement skills
• Expertise in risk identification and mitigation
• Strategic planning and execution capabilities
• Demonstrated ability to lead cross-functional teams in fast-paced environments

• Lead end-to-end strategy and execution of the XSIAM implementation
• Manage program budget, timeline, and resource planning
• Serve as the primary liaison between stakeholders, technical teams, and vendors
• Maintain comprehensive program documentation, progress tracking, and status reporting

• Oversee the integration of XSIAM components (EDR, XDR, SOAR, ASM, UEBA, TIP, SIEM)
• Ensure architectural alignment with existing security frameworks
• Coordinate data migration and systems integration activities
• Identify and mitigate technical risks and dependencies

• Drive SOC transformation, including process optimization and redesign
• Define and implement KPIs and successful metrics for operational maturity
• Align operational improvements with organizational security goals

Senior Security Engineer –Fortinet
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.

This opportunity is open to candidates local to Basking Ridge, NJ, Ashburn, VA, or Richmond, TX, with the expectation of being on-site two days per week at one of these locations.


Senior Security Engineer Requirements

• Must be eligible for Public Trust clearance. Due to federal clearance requirements, candidates must be U.S. citizens or lawful permanent residents (Green Card holders).
• 6+ years’ experience with Fortinet Technologies
• Deep expertise with FortiGate (UTM, SD-WAN, SSL/IPS, VPNs, HA, CLI troubleshooting)
• Proficient with FortiAnalyzer (log analysis, reporting, compliance dashboards)
• Experienced in FortiManager (policy packages, ADOMs, centralized config)

Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.

This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.

Senior Security Engineer requirements/qualification:

• Security Clearance: Active or obtainable U.S. Public Trust.
• 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
• Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
• Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
• Proficient in Python or Bash scripting 
• Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
• Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.

Senior Security Engineer responsibility

• Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
• Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
• Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
• Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
• Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JW3

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
• 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
• Proven experience troubleshooting at the physical and first layer of virtualization
• Strong understanding of Kubernetes and experience troubleshooting clusters
• 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
• Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations

• Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
• Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
• Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack 

• Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
• Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
• Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
• Troubleshooting of physical and first layer of virtualization
• Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
• Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
• Identify and implement optimizations to improve performance while reducing operational overhead
• Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
• Provide guidance on best practices for virtualization and automation
• Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
• Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
• Assist in backup, disaster recovery, and failover strategies to enhance system resilience
• Implement automated responses to incidents to minimize manual intervention
• Contribute to defining and maintaining best practices for virtualization and automation processes
• Maintain detailed documentation of infrastructure configurations and procedures