Help Desk Technician (8-5 EST)

HELP DESK SPECIALIST

One of our top clients in the insurance space is looking for a Help Desk specialist to join their team on a completely remote basis (8am-5pm EST shift). This individual will be supporting all internal customers via phone, SMS and email. The ideal candidate will come from a strong support background in an enterprise environment. Apply today!

HELP DESK SPECIALIST REQUIREMENTS:

• 3+ years of Help Desk experience
• Windows 10 administrative experience
• Active Directory Experience - user administration, password resets, permissions and licensing, etc.
• Good experience in Microsoft/Office 365 - setting up new accounts, troubleshooting applications within O365, creating identities, etc.
• Bonus: Experience working in an Azure environment and using Azure AD

HELP DESK SPECIALIST RESPONSIBILITIES:

• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves hardware, software and voice/data communication systems issues.
• Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Requires experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.