Application Engineer

Job Title:  Application Engineer/Technical Lead - Mid-Senior Level
Job Duration: 12+ month contract
# of Openings: 1
Location: REMOTE  (US)

Position Details: 

• This position is responsible for the planning, problem resolution, and advanced production support for multiple high-priority Bank applications.
• Provides application technical support, maintenance, and enhancement. Installs, configures, and performs daily administration of vendor-supplied software.
• Monitors overall performance to identify potential issues and tune appropriately.
• Addresses failed components or technical issues and provides resolution.

• Experience handling the administration, maintenance and patching of servers.
• This person will not be responsible for the administration of servers, but they must have this level of understanding in order to help upgrade, install and troubleshoot multiple applications. 
• Experience working with servers in a container environment is a plus.
• Experience working with vendors and cross functionally – this person will be working with multiple vendors and teams to ensure problems within applications and hardware (servers) are addressed.
• Performs system testing.  Develops a comprehensive testing plan, investigates, analyzes, and determines user needs.
• Verifies the successful implementation of software, patches, and upgrades.

• Application Support
• Data Analysis
• Problem Solving
• Conceptual thinking skills
• Interpersonal communication skills
• Familiar with programming languages such as JavaScript, Microsoft .NET (C#); ASP.NET Core, HTML 5, XML; SQL Scripting and PowerShell Scripting.
• Familiar with Microsoft Team Foundation Server (TFS) or similar code repository system.
• Familiar with ServiceNow or other information technology service ticketing systems.
• Knowledge of System Life Cycle Development Methodology Agile.
• Exposure to mainframe, desktop, MS Windows, and UNIX system integration.
• Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.

• Check Processing Knowledge, Research and Exceptions Processing (NSF, Hard Hold, Stop Pay)