Digital Product Owner

Job Title: Digital Product Owner
Job Duration: through end of year – potential to convert FTE and/or extend on 3-6 month rolling basis
Location: Denver, CO (preferred) or Charlotte, NC 
Onsite/Remote Flex: 4/1 hybrid



Position Overview/Project Details:  Seeking a detail-oriented and proactive Digital Product Owner to support the Enterprise Experience and Operations team by coordinating and facilitating communications regarding roadmap items, supporting metrics, and reporting on the impact of our roadmap, ensuring ongoing development timelines are understood and achieved, and executing ad hoc research requests. The ideal candidate will ensure that business requirements align with our roadmap strategy and help drive the successful execution of our projects. This role requires familiarity with agile development processes and knowledge of Conversational IVR and AI capabilities.

Must Have Skills:

• 5+ years of Digital Product Ownership/Program Management experience
  • Supporting product roadmap planning and strategy
  • Ensuring ongoing development timelines and goals are met
• Experience working with call center technology at an Enterprise level
• Knowledge of Conversational IVR and AI capabilities and related call handling strategies
• Familiarity with agile development processes
• Strong data analysis, research, and reporting skills – ability to synthesize complex information
• Exceptional attention to detail and a proactive approach to problem-solving

• Prior Communications or Telecom industry experience
• Experience with Jira or similar project management tools.

• Business Requirements Alignment
  • Ensure that business requirements align with the overall roadmap strategy.
  • Collaborate with business units to gather and validate requirements.
  • Translate business needs into actionable items that can be incorporated into the roadmap.
  • Ensure all roadmap items have supporting chalk pages with complete documentation and decision-making archives.
• Facilitation and Documentation
  • Facilitate discovery processes to identify and document requirements.
  • Ensure development dependencies are understood and communicated.
  • Ensure all requests are documented in Jira with the required information.
  • Maintain thorough and organized archives of all relevant documentation and decisions.
• Metrics and Reporting
  • Develop and maintain metrics to measure the impact of the roadmap.
  • Create comprehensive reports to track progress and identify areas for improvement.
  • Present data-driven insights to key stakeholders to support strategic decision-making.
• Communication Coordination
  • Coordinate and facilitate communications related to roadmap items and their impact.
  • Ensure all relevant parties are informed of updates, changes, and progress.
  • Organize and lead meetings to discuss roadmap status and address any concerns or questions.
• Timeline and Schedule Management
  • Monitor development timelines to ensure they are understood and met by all involved parties.
  • Identify potential delays and work with teams to mitigate risks and keep projects on track.
  • Provide regular updates to stakeholders on timeline status and any adjustments needed.
  • Accountable for bi-monthly Operations Steering Committee meeting scheduling, deck creation, population, sharing, and archiving.
• Ad Hoc Product & Operations Research
  • Conduct thorough and timely research to support various operational needs.
  • Analyze and summarize findings to provide actionable insights to the operations team.
  • Collaborate with stakeholders to understand research requirements and deliver precise information.
• Agile Development and Technical Expertise
  • Demonstrate familiarity with agile development processes.
  • Possess knowledge of Conversational IVR and AI capabilities to effectively contribute to related projects.