System Engineer

Systems Engineer (Onsite-Littleton, Colorado)
As a Systems Engineer, you will be a part of a Wireless platform team, responsible for supporting multiple critical applications by responding to high volume incidences and providing resolutions to Tier 1 and Tier 2 tickets. This role will role requires candidates to be experienced with both Linux and virtualization tools.

Systems Engineer Requirements :

• Experience: 2-3 years of professional experience, ideally within an enterprise environment supporting high volumes of tickets and incidences. Must have experience as an engineer resolving T1, T2, and T3 tickets.
• Platform Support: VMware and other Virtualizations tools and Linux being the primary focus.
• Scripting Knowledge: Shell Scripting, Python Scripting, OR PowerShell Scripting.
• Ticket Management: Tracking tickets within JIRA and updating completion/documentation as needed.
• Nice to Have Skills: Kubernetes and AWS.
• Associate degree or equivalent.

• Help manage a high volume of incidences/tickets that directly or indirectly impact customer wireless networks. High volume incident management.
• Timely response to priority tickets that come through the NOC due to outages (prioritization based on severity, customer outage = Sev1).
• Support troubleshooting efforts and document the actions.
• Help restore service at outage sites.
• Running scripts and performing deployments based on SOPs and MOPs.
• Perform scheduled health checks.