Product Operations Manager

Location: Remote (Austin, TX preferred)
Type: 12+ Month Contract (W2 Only)
Employment Type: W2 Only (No C2C or sponsorship)
 

Overview

We’re seeking a Product Operations Manager with strong analytical depth to evaluate and optimize the suite of applications that power a large-scale Retail Contact Center (RCC). This person will dig into the data behind how tools perform, assess their productivity impact, validate user behavior, and recommend improvements that enhance speed, quality, and automation across the organization.

This role sits at the intersection of product, analytics, and operations — ideal for someone who thrives on turning complex datasets into actionable product insights.

Key Responsibilities

• Analyze performance of all applications and platforms used by the Retail Contact Center.
• Validate SQL queries, user activity, and operational metrics to ensure data accuracy.
• Conduct deep-dive analytics to quantify the value and ROI of new product features.
• Evaluate existing systems for productivity impact and identify opportunities for optimization, automation, and improved user experience.
• Perform A/B testing, causal inference analysis, and performance benchmarking.
• Compare human vs. AI outputs using accuracy metrics, confusion matrices, and quality evaluation frameworks.
• Interview Product Managers and operational stakeholders to understand workflows and pain points.
• Create data-driven recommendations and present findings to senior leadership.
• Partner with cross-functional teams across product, engineering, data, and contact center operations.

Required Skills & Experience

• 6–10 years of experience in analytics, product operations, or data-driven process improvement.
• Expert-level SQL (Snowflake preferred).
• Strong experience with data visualization tools (Tableau preferred; Power BI acceptable).
• Hands-on experience with A/B testing, causal inference, and performance benchmarking.
• Familiarity with:
• Contact Center workflows
• CRM/ticketing tools
• LLM-driven automation systems

• Strong understanding of:
• Accuracy metrics
• Confusion matrices
• Evaluating human vs. AI output

  
  Nice to Have

  • Python
  • Background in eCommerce, customer service, automation, or LLM/AI-enabled platforms

  
  What Success Looks Like

  • You quickly assess and understand the end-to-end application ecosystem supporting RCC operations.
  • You develop clear, data-backed insights into tool performance and user behavior.
  • You influence product decisions by quantifying the impact and value of features.
  • Your findings directly improve system efficiency, automation, and user experience.

Carrier Product Manager

Location: Remote
Duration: 18+ month contract
Employment Type: W2 Only (No C2C or sponsorship)
 
Overview
Our client is seeking an experienced Product Manager to support customer-facing experiences within their online store and mobile app. This role focuses on developing, launching, and optimizing integrated mobile carrier offers—ensuring customers have a clear, intuitive experience when interacting with carrier plans, promotions, and trade-in opportunities.
You will work cross-functionally with Engineering, Design, Carrier partners, Legal, and other key teams to define requirements, improve user journeys, and deliver polished, high-quality digital experiences.
 
Responsibilities

• Lead the creation of product requirements, including PRDs, BRDs, customer experience documentation, user journeys, and carrier-specific requirements.
• Partner closely with Engineering and Design teams to gather feedback, validate feasibility, and refine product direction.
• Support front-end product design efforts by providing clear guidance on customer experience, UI behavior, and content needs.
• Collaborate with cross-functional stakeholders including Copywriting, Carrier/Client teams, Legal, Merchandising, Privacy, SEO, and Accessibility.
• Participate in testing and validation of new features and carrier integrations.
• Provide clear and consistent updates and launch readiness communication to internal teams.
• Evaluate multiple solution paths, weigh pros and cons, and recommend the best approach based on customer experience and business objectives.
• Manage ambiguity effectively and help align teams on strategy, scope, and timelines.

Required Qualifications

• Experience working with mobile carriers (e.g., AT&T, Verizon, T-Mobile)
• 7+ years of Product Management experience within a large, enterprise environment.
• Proven experience writing PRDs, BRDs, functional specs, and detailed user journeys.
• Strong background in building customer-facing eCommerce products and capabilities.
• Sharp sense of UI/UX, interaction design, and customer experience best practices.
• Excellent written and verbal communication skills, with the ability to present to leadership.
• Demonstrated success working with cross-functional teams across Engineering, Design, Legal, Content, and Marketing.
• Analytical thinker with the ability to dissect complex problems and drive clarity.
• Strong attention to detail and the ability to deliver polished customer experiences.

Preferred Qualifications

• Familiarity with Keynote.
• Experience supporting products with heavy front-end design or UI/UX components.

 
Education

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Equivalent professional experience considered in lieu of a degree.

• Mechanical Engineer who moved into Program/NPI Operations
• 3–5 years of program management specific to hardware
• Strong experience with PCB design/manufacturing and system-level networking hardware
• Experience in companies like: Cisco, Juniper, HPE, Brocade, EMC, Jabil, Sanmina, Flex

• 3+ years managing hardware programs
• Strong NPI experience; multiple NPI cycles completed
• PCB manufacturing/program experience
• Routing/switching/networking hardware (system-level)
• Scheduling, prototype planning, and build oversight
• Executive-level communication and status reporting
• Experience managing internal (EE/ME teams) + external (CMs) stakeholders
• Familiarity with Agile project practices
• Mechanical Engineering degree or similar technical background

• 50% – Work with hardware engineering on schedules, prototypes, milestones, and build tracking
• 25% – Internal meetings and executive reporting
• 25% – Work with contract manufacturers; align on build readiness and schedule adherence

• Lead cross-functional teams (HW, SW, Diagnostics, Manufacturing, PM, Customer Support)
• Build and drive the master program schedule
• Oversee prototype builds and ensure alignment across engineering and CMs
• Monitor cost, schedule, and readiness across lifecycle phases
• Identify and resolve cross-functional issues; escalate where needed
• Predict downstream impact of delays/quality issues and build contingency plans
• Support continuous improvement of product development processes

• Mechanical Engineer who moved into Program/NPI Operations
• 3–5 years of program management specific to hardware
• Strong experience with PCB design/manufacturing and system-level networking hardware
• Experience in companies like: Cisco, Juniper, HPE, Brocade, EMC, Jabil, Sanmina, Flex

• 3+ years managing hardware programs
• Strong NPI experience; multiple NPI cycles completed
• PCB manufacturing/program experience
• Routing/switching/networking hardware (system-level)
• Scheduling, prototype planning, and build oversight
• Executive-level communication and status reporting
• Experience managing internal (EE/ME teams) + external (CMs) stakeholders
• Familiarity with Agile project practices
• Mechanical Engineering degree or similar technical background

• 50% – Work with hardware engineering on schedules, prototypes, milestones, and build tracking
• 25% – Internal meetings and executive reporting
• 25% – Work with contract manufacturers; align on build readiness and schedule adherence

• Lead cross-functional teams (HW, SW, Diagnostics, Manufacturing, PM, Customer Support)
• Build and drive the master program schedule
• Oversee prototype builds and ensure alignment across engineering and CMs
• Monitor cost, schedule, and readiness across lifecycle phases
• Identify and resolve cross-functional issues; escalate where needed
• Predict downstream impact of delays/quality issues and build contingency plans
• Support continuous improvement of product development processes

Principal Public Cloud Network Engineer 

Job Description

We are seeking a Principal Public Cloud Network Engineer to design, build, and optimize mission-critical cloud network infrastructure. This role partners with DevOps, platform, and security teams to deliver scalable, automated, and secure network connectivity across AWS and—eventually—GCP environments. Candidates must have proven cloud networking implementation experience (not just traditional on-prem networking) and the ability to explain how networking concepts translate into public cloud architectures.

Work Model: 4 days per week onsite (per company policy). Local strongly preferred. Contractor-only engagement. No visa sponsorship or layered subcontracting.

Locations: 

• Denver, CO
• Charlotte, NC
• St. Louis, MO
• Austin, TX

Key Accountability

• Engineer, deploy, and maintain public cloud networking services (VPC, Transit Gateway, PrivateLink, NLB/ALB).

• Design and operate hybrid connectivity (Direct Connect, VPN, SD-WAN).

• Implement segmentation, routing, DNS, and traffic-management for high-availability workloads.

• Build automation for network provisioning using Terraform/CloudFormation.

• Monitor and troubleshoot performance, latency, and packet flow.

• Implement network logging, inspection, and observability.

• Partner with security teams to deliver zero-trust and identity-aware network designs.

• Support Kubernetes networking (EKS, CNI, service mesh).

• Learn and apply GCP networking architectures to support multi-cloud expansion.

• Mentor junior engineers and set network best practices.

Operational

• Lead cloud networking initiatives and CI/CD automation.

• Provide senior-level troubleshooting and escalation support.

• Support development and production environments in AWS.

• Communicate performance metrics, risk areas, and network readiness across teams.

Basic Qualifications

• 7–8+ years of public cloud experience with visible career progression to principal level.

• 10–12+ years total networking and cloud engineering experience.

• 4+ years AWS cloud networking (VPC, TGW, routing, VPN/IPSec, DNS, load balancing).

• 3+ years automation-driven infrastructure (Terraform/CloudFormation).

• 3+ years Linux networking.

• Strong scripting (Python preferred).

• Git-based network-as-code experience (GitHub, GitLab, CodeCommit).

Preferred Qualifications

• AWS Advanced Networking Specialty or equivalent depth.

• GCP networking experience or ramp-readiness.

• Experience designing SD-WAN or hybrid WAN architectures.

• Familiarity with service meshes (Istio/Linkerd) and container networking.

• Experience with network security tooling (IDS/IPS, packet capture, flow analysis).
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-BF1

Principal Public Cloud Security Engineer (Hybrid Schedule | Onsite in CO, NC, or MO)
The Select Group’s Telecommunications vertical is seeking a Principal Cloud Engineer to join our client’s fast-moving enterprise team. In this role, you will lead cloud security engineering and drive secure DevOps adoption across large-scale enterprise workloads as part of a newly established public cloud infrastructure division. This position goes beyond hands-on engineering. We’re looking for a strategic leader who can bridge technology, compliance, and business goals, shaping how cloud platforms are designed, secured, and operated.
This is an exciting opportunity to make a strategic impact, define cloud security standards from the ground up, and mentor cross-functional teams, all while helping build the foundation for a secure, scalable public cloud organization.
This role follows a four-day on-site hybrid schedule and is open only to candidates based near one of the following office locations: Englewood, CO; Charlotte, NC; or St. Louis, MO.

What You’ll Do

• Lead the design and implementation of secure, scalable GCP environments (IAM, encryption, network security).
• Develop automated guardrails and CI/CD security checks across pipelines and workloads.
• Deploy and tune cloud-native threat detection tools (GuardDuty, Security Hub, WAF, CloudTrail).
• Collaborate with DevOps, Infrastructure, and Compliance teams to align controls with PCI/SOC2/ISO frameworks.
• Drive secure-by-design architecture and mentor engineers on cloud security best practices.
• Contribute to cloud governance strategy and help shape enterprise standards.
• Learn and assist in secure GCP engineering as the team expands its multi-cloud footprint.

• 10–12+ years of total engineering experience, including 7–8+ in public cloud environments in either GCP OR AWS.
• 4+ years of AWS OR GCP security engineering experience (IAM, KMS, VPC).
• 3+ years in automation (Terraform/CloudFormation) and CI/CD integration.
• 2+ years of Python or similar scripting.
• Familiarity with SIEM/SOAR, container security, and compliance frameworks (PCI, SOC2, ISO).
• Strong communicator who can align engineering and compliance teams toward shared goals.
• AWS Security Specialty or GCP experience is a plus.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1

Job Title: Global Commodity Sourcing Manager
Location: Sunnyvale, CA (Hybrid – Onsite Tuesday through Thursday)
Anticipated Duration: 12+ month rolling contract 

About the Role
A leading global technology company is seeking a Global Commodity Sourcing and Supply Planning Specialist to support multiple lines of business within its service organization. This role is focused on improving supplier performance, resolving material availability issues, and stabilizing the supply chain across key product areas. The ideal candidate is hands-on, detail-oriented, and comfortable working across time zones with global vendors and internal planning teams.

Key Responsibilities

• Partner with global suppliers and contract manufacturers to support planning and ensure continuity of supply
• Monitor and drive supplier performance through regular communication, escalation handling, and delivery tracking
• Confirm material readiness and inventory accuracy in alignment with cross-functional teams
• Manage last time buy (LTB) and end-of-life (EOL) planning efforts across multiple product lines
• Support ramp readiness and new supply chain setup in coordination with factory operations
• Identify opportunities for cost savings through MOQ/MPQ reductions, E&O mitigation, and sourcing strategies
• Participate in vendor-related meetings and help manage expectations across supply, logistics, and planning teams
• Work independently to resolve issues in a fast-paced, often ambiguous environment

Must-Have Qualifications

• 3–5 years of experience in supply chain, sourcing, procurement, or planning
• Strong Excel skills (pivot tables, VLOOKUP, basic modeling)
• Experience working with overseas suppliers
• Background coordinating with cross-functional teams (GSMs, planners, logistics, engineering)
• Strong communication skills and the ability to manage through ambiguity
• Bachelor's degree in Supply Chain, Business, or a related field preferred

Nice to Have

• Mandarin language skills
• Experience in reverse logistics or service supply chain
• Familiarity with SAP or other ERP systems