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• Execute Cisco Catalyst switch refreshes and network hardware replacement projects.
• Coordinate and participate in planned maintenance windows, cutovers, and migration activities.
• Implement network changes in accordance with established change management procedures.
• Perform configuration, validation, testing, and post-cutover support activities.
• Troubleshoot network issues related to implementation and migration activities.
• Maintain accurate implementation documentation and change records.
• Collaborate with client technical teams and stakeholders to ensure successful project execution.
• Support multiple healthcare facilities and locations throughout the greater Raleigh area.

• 5+ years of enterprise network engineering experience.
• Strong hands-on experience with Cisco Catalyst switching platforms.
• Experience implementing network changes in large enterprise environments.
• Proven ability to independently execute switch replacements, cutovers, and network migrations.
• Strong troubleshooting skills related to Layer 2 and Layer 3 networking.
• Experience following formal change management processes.
• Strong documentation and communication skills.
• Ability to work independently while coordinating with multiple stakeholders.

We are hiring a remote Network Architect located in Montreal, Canada or Quebec, Canada area. 

• Lead customer-facing network readiness assessments across the client’s enterprise environments.
• Conduct technical assessments to identify gaps, risks, and areas of misalignment against best practices.
• Document findings and clearly explain the delta between current-state and desired-state architecture.
• Develop remediation plans to address technical, operational, and architectural gaps.
• Build architectural roadmaps aligned to customer priorities and technology direction.
• Lead technical discussions with client stakeholders and internal teams.
• Support transformation activities involving campus networking, data center, wireless, and security technologies.
• Provide guidance across enterprise networking solutions, including SDA, Catalyst Center, ACI, and route/switch.
• Partner with SMEs for deeper technical expertise when required.
• Translate complex technical findings into clear recommendations and action plans.
• Support workshops, discovery sessions, and architecture review meetings.
• Support engagements in both French and English across Montreal and Quebec City sites.

• Strong experience as a Network Architect, Senior Network Consultant, or similar customer-facing technical role.
• Bilingual French and English communication skills.
• Strong consulting experience, including customer workshops, technical assessments, and executive-level communication.
• Deep expertise in at least one to two core Cisco technology areas, with broad knowledge across the wider Cisco portfolio.
• Strong campus networking experience, including route/switch and enterprise LAN design.
• Experience with Cisco ACI in data center environments.
• Experience with Cisco SDA / Software-Defined Access.
• Experience with Cisco DNA Center / Catalyst Center.
• Strong data center networking experience.
• Ability to perform gap analysis and develop remediation plans.
• Ability to create architecture roadmaps and technical recommendations.
• Strong communication, documentation, and stakeholder management skills.
• Comfortable operating as a lead technical advisor while leveraging SMEs as needed.
• Ability to travel occasionally between Montreal and Quebec City client sites as required.

• Support production control activities in alignment with manufacturing schedules
• Create and update purchase orders in Oracle Cloud or SAP
• Receive inventory into the ERP system and issue materials to manufacturing
• Track inventory levels across remote contract manufacturing partners
• Perform inventory reconciliation between physical shipments and ERP system records
• Manage shipment confirmations and monitor delivery status
• Support direct order fulfillment in a ship-to-customer model
• Coordinate domestic and international shipments, including preparation of international shipping documentation
• Provide worldwide logistics support across multiple stakeholders

• 3+ years of warehouse or distribution experience
• Shipping and receiving experience
• Basic Excel skills and comfort working with numbers
• ERP system experience, preferably Oracle Cloud or SAP
• Strong communication skills and proactive mindset
• Ability to take initiative and work independently in a fast-moving environment
• Ability to lift 15–20 pounds
• Comfortable with extended periods of sitting, bending, lifting, and reaching

• International shipping experience
• Oracle Cloud experience
• Experience working with major carriers such as UPS and FedEx
• Inventory management experience

EPIC PROJECT MANAGER | REMOTE (EST)
The Select Group is seeking an experienced Epic Project Manager to support a portfolio of enterprise-wide Epic initiatives for a large health system. This highly visible role will lead and coordinate projects spanning clinical, operational, and technical teams while driving execution, stakeholder alignment, and measurable outcomes.

The Project Manager will work across multiple concurrent initiatives including Epic optimization efforts, new location implementations, operational improvements, and adoption of emerging Epic technologies. Success in this role requires strong leadership, adaptability, and the ability to quickly engage in new project areas while maintaining project momentum and delivery excellence. This is an enterprise-facing position supporting a dynamic portfolio of work where priorities may shift based on organizational needs and strategic initiatives.

EPIC PM RESPONSIBILITIES
Program & Project Execution

• Lead and manage enterprise Epic initiatives from planning through execution and completion.
• Support optimization projects, new facility/location implementations, and strategic Epic enhancements.
• Develop and maintain project plans, timelines, milestones, risks, and dependencies.
• Drive project governance, status reporting, and stakeholder communication.
• Ensure projects are delivered on time, within scope, and aligned to business objectives.
• Track and report measurable outcomes and value realization metrics.

• Partner closely with Epic application teams, operational leaders, and technical resources.
• Facilitate cross-functional meetings and decision-making sessions.
• Build alignment across diverse stakeholder groups.
• Communicate project status, risks, and mitigation plans to leadership.
• Coordinate resources and priorities across multiple workstreams.

• Quickly assess project needs and establish direction within new functional areas.
• Manage multiple concurrent initiatives with varying levels of complexity.
• Identify and remove project roadblocks to maintain execution momentum.
• Apply strong project management methodologies and best practices.
• Support evolving organizational priorities while maintaining delivery focus.

• 5+ years of Project Management experience supporting Epic initiatives.
• Demonstrated experience leading complex healthcare IT projects.
• Strong understanding of Epic implementation, optimization, and enhancement projects.
• Proven ability to manage multiple projects simultaneously.
• Experience working across clinical, operational, and technical stakeholder groups.
• Strong leadership, facilitation, and communication skills.
• Experience managing project plans, risks, issues, and executive-level reporting.
• Ability to quickly adapt to changing priorities and project environments.

• Previous experience leading Epic implementation or optimization projects.
• Experience supporting Epic Revenue Cycle initiatives or operations.
• PMP certification.
• Experience within large integrated healthcare systems.
• Familiarity with Epic application workflows and governance structures.
• Experience driving organizational change management and adoption efforts.
• Exposure to enterprise portfolio management practices.

Desktop Support Engineer

Location: Louisville, CO OR Boulder, CO
Work Model: Primarily Onsite 

Overview

We are seeking customer-focused Desktop Support Engineers to support a large-scale Microsoft 365 modernization initiative while providing day-to-day desktop support for end users in a corporate environment.

This role will serve as the primary onsite IT support presence for one office location, assisting users with Microsoft 365 applications, endpoint support, account access issues, device deployments, and general technical troubleshooting. The ideal candidate is comfortable working directly with end users, providing white-glove support, and operating in a fast-paced environment where customer service is just as important as technical ability.

Responsibilities

• Provide onsite desktop support for end users in a corporate environment

• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange Online

• Support user authentication issues including password resets, MFA enrollment, account unlocks, and access requests

• Troubleshoot Windows 10/11 operating system, hardware, software, and connectivity issues

• Deploy, configure, and support laptops, desktops, monitors, docking stations, printers, and peripherals

• Assist with user onboarding and offboarding activities

• Support conference room technology and collaboration tools

• Provide hands-on support during Microsoft 365 migration and modernization activities

• Assist users with post-migration questions, troubleshooting, and adoption support

• Document issues, resolutions, and support activities within ticketing systems

• Escalate advanced infrastructure, networking, or identity-related issues when appropriate

• Deliver high-touch support to business users and leadership teams

• Partner closely with project managers, engineers, and infrastructure teams during key project milestones

Required Qualifications

• 2+ years of desktop support, deskside support, or IT support experience

• Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

• Strong troubleshooting experience in Windows 10/11 environments

• Experience supporting Active Directory user accounts, password resets, permissions, and group memberships

• Familiarity with MFA, authentication, and account access troubleshooting

• Experience supporting laptops, desktops, printers, docking stations, and related hardware

• Strong customer service and communication skills

• Ability to work onsite and provide hands-on support to end users

Preferred Qualifications

• Experience supporting Microsoft 365 migration, deployment, or modernization initiatives

• Familiarity with Entra ID (Azure AD)

• Experience with Intune or endpoint management platforms

• Experience supporting executive or VIP users

• Experience working in enterprise corporate environments

• Prior consulting or managed services experience

Nice to Have

• PowerShell experience

• Experience with Okta or other identity management platforms

• Exposure to device imaging, provisioning, or deployment tools

If you enjoy working directly with end users, solving technical problems, and supporting modern workplace technologies in a hands-on environment, we'd love to hear from you.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3

Desktop Support Engineer

Location: Bothell, WA
Work Model: Primarily Onsite 

Overview

We are seeking customer-focused Desktop Support Engineers to support a large-scale Microsoft 365 modernization initiative while providing day-to-day desktop support for end users in a corporate environment.

This role will serve as the primary onsite IT support presence for one office location, assisting users with Microsoft 365 applications, endpoint support, account access issues, device deployments, and general technical troubleshooting. The ideal candidate is comfortable working directly with end users, providing white-glove support, and operating in a fast-paced environment where customer service is just as important as technical ability.

Responsibilities

• Provide onsite desktop support for end users in a corporate environment

• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange Online

• Support user authentication issues including password resets, MFA enrollment, account unlocks, and access requests

• Troubleshoot Windows 10/11 operating system, hardware, software, and connectivity issues

• Deploy, configure, and support laptops, desktops, monitors, docking stations, printers, and peripherals

• Assist with user onboarding and offboarding activities

• Support conference room technology and collaboration tools

• Provide hands-on support during Microsoft 365 migration and modernization activities

• Assist users with post-migration questions, troubleshooting, and adoption support

• Document issues, resolutions, and support activities within ticketing systems

• Escalate advanced infrastructure, networking, or identity-related issues when appropriate

• Deliver high-touch support to business users and leadership teams

• Partner closely with project managers, engineers, and infrastructure teams during key project milestones

Required Qualifications

• 3+ years of desktop support, deskside support, or IT support experience

• Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

• Strong troubleshooting experience in Windows 10/11 environments

• Experience supporting Active Directory user accounts, password resets, permissions, and group memberships

• Familiarity with MFA, authentication, and account access troubleshooting

• Experience supporting laptops, desktops, printers, docking stations, and related hardware

• Strong customer service and communication skills

• Ability to work onsite and provide hands-on support to end users

Preferred Qualifications

• Experience supporting Microsoft 365 migration, deployment, or modernization initiatives

• Familiarity with Entra ID (Azure AD)

• Experience with Intune or endpoint management platforms

• Experience supporting executive or VIP users

• Experience working in enterprise corporate environments

• Prior consulting or managed services experience

Nice to Have

• PowerShell experience

• Experience with Okta or other identity management platforms

• Exposure to device imaging, provisioning, or deployment tools

If you enjoy working directly with end users, solving technical problems, and supporting modern workplace technologies in a hands-on environment, we'd love to hear from you.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KN1