{"id":8132,"date":"2026-10-09T00:00:00","date_gmt":"2026-10-09T00:00:00","guid":{"rendered":"https:\/\/jobs.selectgroup.com\/career-seekers\/careers\/job\/76689-service-desk-technician-longwood-fl\/"},"modified":"2026-10-09T22:14:58","modified_gmt":"2026-10-09T22:14:58","slug":"76689-service-desk-technician-longwood-fl","status":"publish","type":"job_listing","link":"https:\/\/jobs.selectgroup.com\/career-seekers\/careers\/job\/76689-service-desk-technician-longwood-fl\/","title":{"rendered":"Service Desk Technician"},"content":{"rendered":"
\n

SERVICE DESK TECHNICIAN (REMOTE \u2013 EST HOURS)<\/strong>
\nWe\u2019re looking for a Service Desk Technician to join a fast-paced, enterprise IT environment supporting a large and growing user base. This is a fully remote role (EST hours) where you\u2019ll be the first line of support for end users, helping resolve technical issues, manage user accounts, and keep day-to-day operations running smoothly.<\/p>\n

This role is ideal for someone who enjoys problem-solving, thrives in a high-volume support setting, and wants exposure to a wide range of technologies across a modern Microsoft-based environment.<\/p>\n

\n

What You\u2019ll Bring<\/strong><\/p>\n

3+ years of experience in a Service Desk or Help Desk (Tier 1) role
\nHands-on experience with Active Directory and\/or Azure (user creation, permissions, offboarding)
\nStrong experience supporting Microsoft 365 (O365) in an enterprise environment (500+ users)
\nProven ability to troubleshoot Microsoft Office applications and end-user issues
\nExperience setting up new PCs and migrating user data
\nComfortable providing support over the phone and working directly with end users
\nStrong documentation skills (ticket updates, knowledge base contributions)
\nExperience working in a ticketing system (ServiceNow or similar preferred)
\nAbility to manage multiple priorities and work independently in a remote setting<\/p>\n

\n

Bonus Experience<\/strong><\/p>\n

Experience with ServiceNow, Ninja RMM, or similar tools
\nExposure to Azure-based environments and cloud infrastructure
\nExperience issuing licenses and managing identities in O365
\nBackground supporting a wide variety of applications (not siloed)
\nExperience contributing to IT projects or process improvements
\nRelevant certifications (CompTIA A+, Network+, Security+, or Microsoft\/O365 certs)<\/p>\n

\n

What You\u2019ll Do<\/strong><\/p>\n

Provide Level 1 remote IT support via phone and email for a large user base (1,700+ users)
\nTroubleshoot hardware, software, and access-related issues across a Microsoft environment
\nHandle onboarding and offboarding of user accounts in Active Directory\/Azure
\nManage O365 tasks including license assignment, identity creation, and app support
\nPerform initial triage of incoming tickets and escalate when appropriate
\nSet up new user workstations and assist with data migration
\nDocument issues, resolutions, and processes clearly within the ticketing system
\nCollaborate with internal teams and external vendors to resolve issues
\nSupport a variety of applications and systems in a dynamic, non-siloed environment<\/p>\n

\n

Additional Details<\/strong><\/p>\n

Fully remote (must be able to work 9:00 AM \u2013 6:00 PM EST)
\nLong-term contract opportunity with consistent hours
\nHigh-impact role supporting a large, enterprise-level environment<\/p>\n

\n

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#LI-KG1
\n\u00a0<\/p>\n

    \n<\/ul>\n<\/div>\n

    76689<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Longwood, FL","_application":"applications@staffingfuture.com","_company_name":"The Select 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