{"id":8050,"date":"2026-09-04T00:00:00","date_gmt":"2026-09-04T00:00:00","guid":{"rendered":"https:\/\/jobs.selectgroup.com\/career-seekers\/careers\/job\/76025-salesforce-agentforce-functional-analyst-durham-north-carolina\/"},"modified":"2026-09-04T22:17:04","modified_gmt":"2026-09-04T22:17:04","slug":"76025-salesforce-agentforce-functional-analyst-durham-north-carolina","status":"publish","type":"job_listing","link":"https:\/\/jobs.selectgroup.com\/career-seekers\/careers\/job\/76025-salesforce-agentforce-functional-analyst-durham-north-carolina\/","title":{"rendered":"Salesforce Agentforce Functional Analyst"},"content":{"rendered":"<p><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\"><span style=\"color: rgb(51,51,51);\"><strong style=\"font-weight: bold;\">Sr. Salesforce\u00a0 Business Analyst- Durham, NC \/ Englewood, CO \/ Hoboken, NJ\u00a0<\/strong><\/span><\/span><\/span><\/p>\n<p>The Select Group is seeking a Senior Business Analyst to serve as the primary business and functional lead for a Salesforce transformation program. This individual will bridge the gap between business stakeholders and Salesforce delivery teams.The ideal candidate will have a strong business analysis background, substantive Salesforce Service Cloud experience, and excellent communication and analytical skills. They should be business-outcome focused and comfortable collaborating with technical teams.<strong>This role requires the Business Analyst to work onsite three days per week in one of the following locations: Durham, NC; Englewood, CO; or Hoboken, NJ.<\/strong><\/p>\n<p>\n<span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\"><span style=\"color: rgb(51,51,51);\">\u00a0<\/span><br \/>\n<span style=\"color: rgb(51,51,51);\"><strong style=\"font-weight: bold;\">What You&apos;ll Bring:<\/strong><\/span><\/span><\/span><\/p>\n<ul style=\"margin-bottom: 0.0in;margin-top: 0.0in;unicode-bidi: embed;\">\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">7+ years of Business Analysis experience in enterprise environments.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Strong, practical Salesforce Service Cloud experience.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Strong discovery, requirements gathering, and stakeholder facilitation experience.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Strong experience writing user stories, acceptance criteria, functional requirements, and process flows.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Excellent analytical and probing skills; must be able to take vague requests and identify the questions needed to turn them into actionable requirements.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Excellent verbal and written communication with the ability to communicate effectively with both business and technical audiences.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Strong collaboration and teamwork skills.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Ability to succeed in a fast-paced, high-pressure environment with frequently changing priorities.<\/span><\/span>\n<\/ul>\n<p><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\"><span style=\"color: rgb(51,51,51);\">\u00a0<\/span><br \/>\n<span style=\"color: rgb(51,51,51);\"><strong style=\"font-weight: bold;\">What You&apos;ll Do:\u00a0<\/strong><\/span><\/span><\/span><\/p>\n<ul style=\"margin-bottom: 0.0in;margin-top: 0.0in;unicode-bidi: embed;\">\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Meet with business stakeholders to understand pain points, processes, requirements, and desired outcomes.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Ask probing questions and challenge assumptions when requirements are vague or incomplete.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Translate business needs into detailed user stories and clear, testable acceptance criteria.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Communicate requirements to developers, architects, and QA and ensure the team understands the underlying business need.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Partner with architects without taking ownership of architecture or technical solution design.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Participate in Agile ceremonies, backlog refinement, UAT, and continuous-improvement efforts.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Work across multiple initiatives and adjust quickly as changes priorities.<\/span><\/span>\n<li style=\"margin: 0.0in 0.0in 8.0pt;\"><span style=\"font-size: 12.0px;\"><span style=\"font-family: Times New Roman , Times , serif;\">Support Agentforce\/AI initiatives where applicable from the business analysis and requirements perspective.<\/span><\/span>\n<\/ul>\n<div style=\"color: rgb(51,51,51);margin-bottom: 0;margin-top: 0;vertical-align: middle;\">\nTSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\u00a0#LI-RA1<br \/>\n\u00a0<\/div>\n<p style=\"color: #fff;\">76025<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Durham, North Carolina","_application":"applications@staffingfuture.com","_company_name":"The Select 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