{"id":7987,"date":"2026-06-25T00:00:00","date_gmt":"2026-06-25T00:00:00","guid":{"rendered":"https:\/\/jobs.selectgroup.com\/career-seekers\/careers\/job\/75875-tier-ii-desk-side-support-engineer-boston-brighton-massachusetts\/"},"modified":"2026-06-25T16:48:43","modified_gmt":"2026-06-25T16:48:43","slug":"75875-tier-ii-desk-side-support-engineer-boston-brighton-massachusetts","status":"publish","type":"job_listing","link":"https:\/\/jobs.selectgroup.com\/career-seekers\/careers\/job\/75875-tier-ii-desk-side-support-engineer-boston-brighton-massachusetts\/","title":{"rendered":"Tier II Desk-Side Support Engineer &#8211; Boston"},"content":{"rendered":"<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-size:11.0pt\">Tier II Desk-Side Support Engineer &#8211; Boston<\/span><\/strong><\/span><\/span><br \/>\n<span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Join our dynamic team as a Tier II Desk-Side Support Engineer in Boston, where you\u2019ll play a pivotal role in driving enterprise modernization initiatives. This is your chance to deliver exceptional, white-glove support during critical migration and cutover activities, ensuring smooth user experiences and seamless technological transitions for a major enterprise client.<\/span><\/span><\/span><br \/>\n<span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">In this fast-paced, client-facing role, you\u2019ll provide onsite technical support, troubleshoot endpoints, assist with Microsoft 365 applications, and support users across multiple office locations. Your expertise will directly impact the success of migration projects involving Microsoft 365, identity transformation, and acquisition integrations, making a real difference in a collaborative, high-touch environment.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-size:11.0pt\">Required Skills:<\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">3\u20135+ years of enterprise desktop support experience<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Deep knowledge of Windows 10\/11 desktops and laptops<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Hands-on supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Exchange Online)<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Strong troubleshooting skills in Outlook, Teams, OneDrive, Windows, Active Directory, and network connectivity<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Excellent communication and customer service abilities<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Ability to prioritize multiple support requests in a fast-paced environment<\/span><\/span><\/span><\/li>\n<\/ul>\n<p>\n<span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-size:11.0pt\">Nice to Have Skills:<\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Experience supporting Microsoft 365 migration projects<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Familiarity with Entra ID \/ Azure AD and modern authentication methods<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Knowledge of Intune or endpoint management platforms<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Exposure to Okta or enterprise IAM solutions<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Experience in M&amp;A support and integration activities<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Background supporting executive or VIP users<\/span><\/span><\/span><\/li>\n<\/ul>\n<p>\n<span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-size:11.0pt\">Preferred Education and Experience:<\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Relevant technical certifications are a plus<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Proven experience supporting onsite end users in corporate environments<\/span><\/span><\/span><\/li>\n<\/ul>\n<p>\n<span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-size:11.0pt\">Other Requirements:<\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Primarily onsite support during migration periods, with limited remote flexibility depending on project phase<\/span><\/span><\/span><\/li>\n<li style=\"margin: 0.0in;\"><span style=\"font-size:12.0pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">A proactive mindset and a customer-centric approach are essential<\/span><\/span><\/span><\/li>\n<\/ul>\n<p>TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AM1<br \/>\n&nbsp;<\/p>\n<p style=\"color: #fff;\">75875<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Brighton, Massachusetts","_application":"applications@staffingfuture.com","_company_name":"The Select Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_handl_utm_source":"","_handl_utm_medium":"","_handl_utm_term":"","_handl_utm_content":"","_handl_utm_campaign":"","_handl_first_utm_source":"","_handl_first_utm_medium":"","_handl_first_utm_term":"","_handl_first_utm_content":"","_handl_first_utm_campaign":"","_handl_fbclid":"","_handl_msclkid":"","_handl_gclid":"","_handl_wbraid":"","_handl_gbraid":"","_handl_handl_original_ref":"","_handl_handl_landing_page":"","_handl_handl_landing_page_base":"","_handl_handl_ip":"","_handl_handl_ref":"","_handl_handl_url":"","_handl_handl_ref_domain":"","_handl_handl_url_base":"","_handl_gaclientid":"","_handl_organic_source":"","_handl_organic_source_str":"","_handl_user_agent":"","_handl_traffic_source":"","_handl_first_traffic_source":"","_handl_handlID":"","_handl__fbc":"","_handl__fbp":""},"job-categories":[],"job-types":[53],"class_list":["post-7987","job_listing","type-job_listing","status-publish","hentry","job-type-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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