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Sr. Project Manager 
Contract Length: 12 months + extensions 
Location: Austin, TX (Hybrid - 3x per week on-site; 2 days remote)

Note: We are unable to provide sponsorship or work c2c for this opportunity

Sr. Project Manager Requirements: 

• Minimum of 5-7 years as a project manager. (developing strategy/roadmap with senior leaders, creating business cases, defining scope/requirements, IT project delivery)
• Experience with SAP implementation / migration / upgrade projects
• Experience working cross functionally in a large, complex organization (experience working with IT, Engineering, and Testing teams).
• Experience with Change Management/Organizational Readiness (i.e., making sure documentation for a call center is up to date. Understanding the relationship between people, processes, systems and performance measurement. How can they help the business get ready for a change that needs to be deployed?) 
• Experience driving projects on a global scale.
• Demonstrated ability to influence at all levels of the organization, whether with a peer or via a discussion with senior leadership.

Sr. Project Manager Responsibilities: 

• Understand and articulate the business and technical implications of decisions that are being made by their project teams
• manage senior stakeholder relationships to ensure successful project delivery 
• Define timeline, get into the requirements, host workshops, close out items, etc. 
• Work cross functionally with teams (Engineering, Technical, and Testing teams). 

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Product Operations Manager

Location: Remote (Austin, TX preferred)
Type: 12+ Month Contract (W2 Only)
Employment Type: W2 Only (No C2C or sponsorship)
 

Overview

We’re seeking a Product Operations Manager with strong analytical depth to evaluate and optimize the suite of applications that power a large-scale Retail Contact Center (RCC). This person will dig into the data behind how tools perform, assess their productivity impact, validate user behavior, and recommend improvements that enhance speed, quality, and automation across the organization.

This role sits at the intersection of product, analytics, and operations — ideal for someone who thrives on turning complex datasets into actionable product insights.

Key Responsibilities

• Analyze performance of all applications and platforms used by the Retail Contact Center.
• Validate SQL queries, user activity, and operational metrics to ensure data accuracy.
• Conduct deep-dive analytics to quantify the value and ROI of new product features.
• Evaluate existing systems for productivity impact and identify opportunities for optimization, automation, and improved user experience.
• Perform A/B testing, causal inference analysis, and performance benchmarking.
• Compare human vs. AI outputs using accuracy metrics, confusion matrices, and quality evaluation frameworks.
• Interview Product Managers and operational stakeholders to understand workflows and pain points.
• Create data-driven recommendations and present findings to senior leadership.
• Partner with cross-functional teams across product, engineering, data, and contact center operations.

Required Skills & Experience

• 6–10 years of experience in analytics, product operations, or data-driven process improvement.
• Expert-level SQL (Snowflake preferred).
• Strong experience with data visualization tools (Tableau preferred; Power BI acceptable).
• Hands-on experience with A/B testing, causal inference, and performance benchmarking.
• Familiarity with:
• Contact Center workflows
• CRM/ticketing tools
• LLM-driven automation systems

• Strong understanding of:
• Accuracy metrics
• Confusion matrices
• Evaluating human vs. AI output

  
  Nice to Have

  • Python
  • Background in eCommerce, customer service, automation, or LLM/AI-enabled platforms

  
  What Success Looks Like

  • You quickly assess and understand the end-to-end application ecosystem supporting RCC operations.
  • You develop clear, data-backed insights into tool performance and user behavior.
  • You influence product decisions by quantifying the impact and value of features.
  • Your findings directly improve system efficiency, automation, and user experience.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Salesforce Product Owner
Contract Length: 6 months 
Location: Remote (Canada)

Salesforce Product Owner Requirements: 

• 7+ years of experience with Salesforce platform ownership, administration, architecture, or solution delivery.
• 3+ years leading or managing Salesforce developers, admins, or technical teams.
• Proven experience designing and delivering Salesforce Sales Cloud and Marketing integrations.
• Hands-on experience with Apex, Lightning Components, Flow automation, APIs, integrations, and data migration.
• Strong understanding of customer lifecycle, revenue operations, and CRM best practices.
• Experience integrating Salesforce with marketing platforms (Pardot/Marketing Cloud, HubSpot, Marketo, etc.).
• Ability to translate business requirements into scalable, technical solutions.
• Strong communication skills and ability to collaborate across multiple business units.

Salesforce Product Owner Responsibilities: 

• Own the Salesforce platform vision, roadmap, and prioritization of enhancements.
• Serve as the primary liaison between business stakeholders, technical teams, and leadership
• Drive requirement gathering, backlog grooming, sprint planning, and release management
• Oversee integration between Salesforce and other systems (marketing automation, ERP, support platforms, customer data platforms, etc.).
• Collaborate with Sales, Marketing, Customer Success, Product, and Support teams to define enterprise processes

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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EPIC CLINDOC ANALYST | REMOTE (EST)
The Select Group is seeking a highly skilled Epic ClinDoc Analyst with deep experience in BD Alaris integration to support a variety of strategic initiatives. In this role, you will partner closely with clinical, technical, and operational stakeholders to drive successful implementations, optimize workflows, and resolve complex issues. This is an opportunity to play a key role in advancing clinical documentation capabilities, enhancing patient safety, and improving data accuracy across the organization.

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EPIC CLINDOC ANALYST REQUIREMENTS

• 5+ years of Epic ClinDoc experience

• Epic ClinDoc certification

• Proven experience leading projects and system implementations

• Demonstrated ability to conduct effective knowledge transfer to internal teams

• Strong teamwork, communication, and documentation skills

• Hands-on experience with BD Alaris pumps

• Bonus: Experience with Epic Orders, Bugsy, ASAP, or Stork

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EPIC CLINDOC ANALYST RESPONSIBILITIES

• Design and configure the integration between BD Alaris pumps and the Epic ClinDoc module to ensure accurate and seamless data exchange.

• Support the implementation of workflows that capture infusion pump data (e.g., start time, dosage, rate, completion) directly within Epic ClinDoc.

• Collaborate with nursing, pharmacy, biomedical engineering, and technical teams to identify, refine, and optimize workflows that support the integration.

• Build and customize documentation templates, flowsheets, and clinical decision support tools within Epic ClinDoc to support automated data flow from Alaris pumps.

• Conduct unit, integration, and user acceptance testing (UAT) to ensure reliable data exchange, documentation accuracy, and appropriate alerting.

• Provide both on-site and remote support during go-live and post-implementation phases, addressing issues and ensuring a smooth transition.

• Partner with IT and clinical teams to troubleshoot and resolve system issues, ensuring optimal performance and user experience.

• Contribute to ongoing system maintenance and optimization efforts while maintaining a strong customer-service mindset and timely responsiveness.

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WHAT YOU'LL CONTRIBUTE

• Drive improvements that enhance clinical documentation accuracy and workflow efficiency.

• Serve as a trusted technical and clinical liaison, helping teams adopt best practices and leverage new capabilities.

• Strengthen organizational readiness through clear communication, effective training, and thorough documentation.

• Play a key role in ensuring safe, reliable integration of critical clinical systems that directly impact patient care.
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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EPIC WILLOW PHARMACIST/ANALYST | REMOTE (EST)
The Select Group is seeking an experienced Epic Willow Pharmacist/Analyst to support one of our leading healthcare partners. In this role, you will play a critical part in the successful integration of BD Alaris pumps with Epic Willow Inpatient, helping streamline medication workflows, enhance patient safety, and optimize infusion documentation. You’ll collaborate with cross-functional teams, leverage your clinical pharmacy expertise, and contribute to ongoing system improvement initiatives.

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EPIC WILLOW PHARMACIST/ANALYST REQUIREMENTS

• 5+ years of Epic Willow experience

• Epic Willow certification

• Hands-on experience with BD Alaris pump integrations

• Ability to provide effective knowledge transfer to internal team members

• Strong teamwork, communication, and documentation skills

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EPIC WILLOW PHARMACIST/ANALYST RESPONSIBILITIES

• Partner with clinical, pharmacy, and technical teams to design and configure the integration between BD Alaris pumps and the Epic Willow Inpatient module.

• Configure Epic Willow Inpatient to support the Alaris interface, including dosing parameters, infusion protocols, and device management workflows.

• Conduct unit, integration, and user acceptance testing (UAT) to validate accurate data transmission, medication infusion documentation, and real-time synchronization of pump settings.

• Troubleshoot and resolve issues or discrepancies identified during testing and validation.

• Support implementation activities and provide go-live assistance to ensure a seamless transition for end users.

• Deliver both on-site and remote support post-go-live, addressing challenges and ensuring effective adoption of the new workflows.

• Collaborate with IT and clinical informatics teams to identify and implement future system optimizations based on feedback and evolving standards.

• Assist in day-to-day system support and ongoing optimization efforts, maintaining a high level of customer service and responsiveness.

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WHAT YOU'LL CONTRIBUTE

• Improve medication safety and workflow efficiency through reliable device integration and optimized clinical processes.

• Act as a clinical and technical bridge, ensuring pharmacy and nursing teams receive accurate guidance and well-structured documentation.

• Strengthen the organization’s readiness and long-term success through thoughtful configuration, testing, training, and knowledge transfer.

• Help enhance the overall EHR ecosystem by contributing to continuous improvement initiatives that directly impact patient care quality.
  
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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