Sr. Project Manager 
Contract Length: 12 months + extensions 
Location: Austin, TX (Hybrid - 3x per week on-site; 2 days remote)

Note: We are unable to provide sponsorship or work c2c for this opportunity

Sr. Project Manager Requirements: 

• Minimum of 5-7 years as a project manager. (developing strategy/roadmap with senior leaders, creating business cases, defining scope/requirements, IT project delivery)
• Experience with SAP implementation / migration / upgrade projects
• Experience working cross functionally in a large, complex organization (experience working with IT, Engineering, and Testing teams).
• Experience with Change Management/Organizational Readiness (i.e., making sure documentation for a call center is up to date. Understanding the relationship between people, processes, systems and performance measurement. How can they help the business get ready for a change that needs to be deployed?) 
• Experience driving projects on a global scale.
• Demonstrated ability to influence at all levels of the organization, whether with a peer or via a discussion with senior leadership.

Sr. Project Manager Responsibilities: 

• Understand and articulate the business and technical implications of decisions that are being made by their project teams
• manage senior stakeholder relationships to ensure successful project delivery 
• Define timeline, get into the requirements, host workshops, close out items, etc. 
• Work cross functionally with teams (Engineering, Technical, and Testing teams). 

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Project Coordinator
Contract Length: 6 months contract + extensions
Location: Remote (Atlanta based - EST work hours)

Note: we are unable to provide sponsorship or work c2c for this opportunity 

Project Coordinator Requirements:

• 1- 2.5  years of customer facing project coordinator experience
• Previous Customer Facing Experience
• Project experience in healthcare and/or software space preferred
• Experience facilitating communication across various teams members at multiple phases of the project over multiple projects at one time.
• Work alongside PMs and coordinate project and communication with the customer for all large scale projects. Opportunity to run smaller projects on own with customer
• Slack, google, PSA tools, SharePoint,  CRM's
• Ability to understand process improvement methodologies and how they can be applied throughout the organization.
• Ability to effectively lead a complex implementation from sales handoff to go-live.
• Ability to manage 20-30 projects simultaneously

Project Coordinator Responsibilities: 

• Project coordinator working multiple software projects at one time
• Work with new and existing customers to implement  products into their current infrastructure by leading expectations, managing dependencies and deliverables and ensuring key objectives are delivered on time and within scope
• Collaboratively work with internal stakeholders to ensure that all customer requirements are scoped and delivered on time within budget
• guide the customer through the implementation phase keeping all involved parties informed through constant communication of project status and objectives while ensuring deadlines are met

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Product Operations Manager

Location: Remote (Austin, TX preferred)
Type: 12+ Month Contract (W2 Only)
Employment Type: W2 Only (No C2C or sponsorship)
 

Overview

We’re seeking a Product Operations Manager with strong analytical depth to evaluate and optimize the suite of applications that power a large-scale Retail Contact Center (RCC). This person will dig into the data behind how tools perform, assess their productivity impact, validate user behavior, and recommend improvements that enhance speed, quality, and automation across the organization.

This role sits at the intersection of product, analytics, and operations — ideal for someone who thrives on turning complex datasets into actionable product insights.

Key Responsibilities

• Analyze performance of all applications and platforms used by the Retail Contact Center.
• Validate SQL queries, user activity, and operational metrics to ensure data accuracy.
• Conduct deep-dive analytics to quantify the value and ROI of new product features.
• Evaluate existing systems for productivity impact and identify opportunities for optimization, automation, and improved user experience.
• Perform A/B testing, causal inference analysis, and performance benchmarking.
• Compare human vs. AI outputs using accuracy metrics, confusion matrices, and quality evaluation frameworks.
• Interview Product Managers and operational stakeholders to understand workflows and pain points.
• Create data-driven recommendations and present findings to senior leadership.
• Partner with cross-functional teams across product, engineering, data, and contact center operations.

Required Skills & Experience

• 6–10 years of experience in analytics, product operations, or data-driven process improvement.
• Expert-level SQL (Snowflake preferred).
• Strong experience with data visualization tools (Tableau preferred; Power BI acceptable).
• Hands-on experience with A/B testing, causal inference, and performance benchmarking.
• Familiarity with:
• Contact Center workflows
• CRM/ticketing tools
• LLM-driven automation systems

• Strong understanding of:
• Accuracy metrics
• Confusion matrices
• Evaluating human vs. AI output

  
  Nice to Have

  • Python
  • Background in eCommerce, customer service, automation, or LLM/AI-enabled platforms

  
  What Success Looks Like

  • You quickly assess and understand the end-to-end application ecosystem supporting RCC operations.
  • You develop clear, data-backed insights into tool performance and user behavior.
  • You influence product decisions by quantifying the impact and value of features.
  • Your findings directly improve system efficiency, automation, and user experience.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Carrier Product Manager

Location: Remote
Duration: 18+ month contract
Employment Type: W2 Only (No C2C or sponsorship)
 
Overview
Our client is seeking an experienced Product Manager to support customer-facing experiences within their online store and mobile app. This role focuses on developing, launching, and optimizing integrated mobile carrier offers—ensuring customers have a clear, intuitive experience when interacting with carrier plans, promotions, and trade-in opportunities.
You will work cross-functionally with Engineering, Design, Carrier partners, Legal, and other key teams to define requirements, improve user journeys, and deliver polished, high-quality digital experiences.
 
Responsibilities

• Lead the creation of product requirements, including PRDs, BRDs, customer experience documentation, user journeys, and carrier-specific requirements.
• Partner closely with Engineering and Design teams to gather feedback, validate feasibility, and refine product direction.
• Support front-end product design efforts by providing clear guidance on customer experience, UI behavior, and content needs.
• Collaborate with cross-functional stakeholders including Copywriting, Carrier/Client teams, Legal, Merchandising, Privacy, SEO, and Accessibility.
• Participate in testing and validation of new features and carrier integrations.
• Provide clear and consistent updates and launch readiness communication to internal teams.
• Evaluate multiple solution paths, weigh pros and cons, and recommend the best approach based on customer experience and business objectives.
• Manage ambiguity effectively and help align teams on strategy, scope, and timelines.

 

Required Qualifications

• Experience working with mobile carriers (e.g., AT&T, Verizon, T-Mobile)
• 7+ years of Product Management experience within a large, enterprise environment.
• Proven experience writing PRDs, BRDs, functional specs, and detailed user journeys.
• Strong background in building customer-facing eCommerce products and capabilities.
• Sharp sense of UI/UX, interaction design, and customer experience best practices.
• Excellent written and verbal communication skills, with the ability to present to leadership.
• Demonstrated success working with cross-functional teams across Engineering, Design, Legal, Content, and Marketing.
• Analytical thinker with the ability to dissect complex problems and drive clarity.
• Strong attention to detail and the ability to deliver polished customer experiences.

 

Preferred Qualifications

• Familiarity with Keynote.
• Experience supporting products with heavy front-end design or UI/UX components.

 
Education

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Equivalent professional experience considered in lieu of a degree.

Arista Networks – NPI Operations Manager

Start Date: ASAP
Location: Santa Clara, CA – Hybrid (3 days onsite)
Duration: 6+ months, long-term with strong conversion potential
Role Overview
The NPI Operations Manager drives hardware product development from early prototypes through release to manufacturing. About 75% of the role is NPI development and 25% is manufacturing support. Heavy cross-functional work with engineering, manufacturing, and supplier partners.

Ideal Background

• Mechanical Engineer who moved into Program/NPI Operations
• 3–5 years of program management specific to hardware
• Strong experience with PCB design/manufacturing and system-level networking hardware
• Experience in companies like: Cisco, Juniper, HPE, Brocade, EMC, Jabil, Sanmina, Flex

Relevant Mechanical Eng. Areas:
Thermal engineering, liquid cooling, mechanical product design, rack-mounted systems.
Tools are flexible (Office, Google Suite, Smartsheet, MS Project).

Must-Have Skills

• 3+ years managing hardware programs
• Strong NPI experience; multiple NPI cycles completed
• PCB manufacturing/program experience
• Routing/switching/networking hardware (system-level)
• Scheduling, prototype planning, and build oversight
• Executive-level communication and status reporting
• Experience managing internal (EE/ME teams) + external (CMs) stakeholders
• Familiarity with Agile project practices
• Mechanical Engineering degree or similar technical background

Day-to-Day Breakdown

• 50% – Work with hardware engineering on schedules, prototypes, milestones, and build tracking
• 25% – Internal meetings and executive reporting
• 25% – Work with contract manufacturers; align on build readiness and schedule adherence

Core Responsibilities

• Lead cross-functional teams (HW, SW, Diagnostics, Manufacturing, PM, Customer Support)
• Build and drive the master program schedule
• Oversee prototype builds and ensure alignment across engineering and CMs
• Monitor cost, schedule, and readiness across lifecycle phases
• Identify and resolve cross-functional issues; escalate where needed
• Predict downstream impact of delays/quality issues and build contingency plans
• Support continuous improvement of product development processes

Arista Networks – NPI Operations Manager

Start Date: ASAP
Location: Santa Clara, CA – Hybrid (3 days onsite)
Duration: 6+ months, long-term with strong conversion potential
Role Overview
The NPI Operations Manager drives hardware product development from early prototypes through release to manufacturing. About 75% of the role is NPI development and 25% is manufacturing support. Heavy cross-functional work with engineering, manufacturing, and supplier partners.

Ideal Background

• Mechanical Engineer who moved into Program/NPI Operations
• 3–5 years of program management specific to hardware
• Strong experience with PCB design/manufacturing and system-level networking hardware
• Experience in companies like: Cisco, Juniper, HPE, Brocade, EMC, Jabil, Sanmina, Flex

Relevant Mechanical Eng. Areas:
Thermal engineering, liquid cooling, mechanical product design, rack-mounted systems.
Tools are flexible (Office, Google Suite, Smartsheet, MS Project).

Must-Have Skills

• 3+ years managing hardware programs
• Strong NPI experience; multiple NPI cycles completed
• PCB manufacturing/program experience
• Routing/switching/networking hardware (system-level)
• Scheduling, prototype planning, and build oversight
• Executive-level communication and status reporting
• Experience managing internal (EE/ME teams) + external (CMs) stakeholders
• Familiarity with Agile project practices
• Mechanical Engineering degree or similar technical background

Day-to-Day Breakdown

• 50% – Work with hardware engineering on schedules, prototypes, milestones, and build tracking
• 25% – Internal meetings and executive reporting
• 25% – Work with contract manufacturers; align on build readiness and schedule adherence

Core Responsibilities

• Lead cross-functional teams (HW, SW, Diagnostics, Manufacturing, PM, Customer Support)
• Build and drive the master program schedule
• Oversee prototype builds and ensure alignment across engineering and CMs
• Monitor cost, schedule, and readiness across lifecycle phases
• Identify and resolve cross-functional issues; escalate where needed
• Predict downstream impact of delays/quality issues and build contingency plans
• Support continuous improvement of product development processes

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AM1

Principal Public Cloud Network Engineer 

Job Description

We are seeking a Principal Public Cloud Network Engineer to design, build, and optimize mission-critical cloud network infrastructure. This role partners with DevOps, platform, and security teams to deliver scalable, automated, and secure network connectivity across AWS and—eventually—GCP environments. Candidates must have proven cloud networking implementation experience (not just traditional on-prem networking) and the ability to explain how networking concepts translate into public cloud architectures.

Work Model: 4 days per week onsite (per company policy). Local strongly preferred. Contractor-only engagement. No visa sponsorship or layered subcontracting.

Locations: 

• Denver, CO
• Charlotte, NC
• St. Louis, MO
• Austin, TX

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Key Accountability

• Engineer, deploy, and maintain public cloud networking services (VPC, Transit Gateway, PrivateLink, NLB/ALB).

• Design and operate hybrid connectivity (Direct Connect, VPN, SD-WAN).

• Implement segmentation, routing, DNS, and traffic-management for high-availability workloads.

• Build automation for network provisioning using Terraform/CloudFormation.

• Monitor and troubleshoot performance, latency, and packet flow.

• Implement network logging, inspection, and observability.

• Partner with security teams to deliver zero-trust and identity-aware network designs.

• Support Kubernetes networking (EKS, CNI, service mesh).

• Learn and apply GCP networking architectures to support multi-cloud expansion.

• Mentor junior engineers and set network best practices.

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Operational

• Lead cloud networking initiatives and CI/CD automation.

• Provide senior-level troubleshooting and escalation support.

• Support development and production environments in AWS.

• Communicate performance metrics, risk areas, and network readiness across teams.

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Basic Qualifications

• 7–8+ years of public cloud experience with visible career progression to principal level.

• 10–12+ years total networking and cloud engineering experience.

• 4+ years AWS cloud networking (VPC, TGW, routing, VPN/IPSec, DNS, load balancing).

• 3+ years automation-driven infrastructure (Terraform/CloudFormation).

• 3+ years Linux networking.

• Strong scripting (Python preferred).

• Git-based network-as-code experience (GitHub, GitLab, CodeCommit).

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Preferred Qualifications

• AWS Advanced Networking Specialty or equivalent depth.

• GCP networking experience or ramp-readiness.

• Experience designing SD-WAN or hybrid WAN architectures.

• Familiarity with service meshes (Istio/Linkerd) and container networking.

• Experience with network security tooling (IDS/IPS, packet capture, flow analysis).
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-BF1