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Program Manager – Order Management

Overview:

Key Responsibilities:

• Lead end-to-end program management for functional enhancement initiatives across multiple workstreams.
• Partner closely with architects, scrum masters, and cross-functional stakeholders to align priorities and drive project execution.
• Maintain an up-to-date project plan, ensuring milestones, risks, and dependencies are clearly communicated.
• Translate business objectives into actionable plans, aligning IT deliverables with organizational goals.
• Drive operational excellence across order management, fulfillment, and business operations initiatives.
• Develop and deliver executive-level presentations and reports that articulate program status, business impact, and value delivered.

Must-Have Qualifications:

• Industry experience in Semiconductor/Manufacturing environments.
• 8+ years of experience in Portfolio and Program Management, leading large-scale business or IT transformation programs.
• Strong background in Order Management (Order to Delivery, Order to Cash) and Fulfillment processes.
• Proven ability to manage complex programs involving cross-functional global teams in a fast-paced, dynamic environment.
• Excellent communication, presentation, organization, and analytical skills.
• Ability to bridge business and technical stakeholders, maintaining a balanced, functional perspective.

Nice-to-Have Qualifications:

• PMP or equivalent Project Management certification.
• Proficiency with program management tools such as MS Project, Smartsheet, or Monday.com.
• Self-starter with a go-getter attitude, capable of managing ambiguity and driving results with minimal oversight.
• Strong storytelling ability to translate business needs and value drivers into concise executive summaries and presentations.

Ideal Candidate Profile:

This is not a Scrum Master or Business Operations role. The ideal candidate brings a functional mindset and excels at connecting technical teams with business priorities, ensuring enhancements deliver tangible business value. They are proactive, articulate, and confident presenting to executive leadership while maintaining deep hands-on program oversight.


TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AL3

• BUSINESS SYSTEMS ANALYST | REMOTE
  The Select Group is looking for a talented BSA to join one of our top financial partners. This position will analyze and identify existing business application landscape, centralized inventory, process optimization, auto discovery tools, validate the accuracy and completeness of API inventories, and ensure alignment with security, audit, and compliance objectives. This role also requires applying governance rules, data models, mapping data flows, and collaborating with development community, business teams, and audit teams to refine the API landscape.
  
  BUSINESS SYSTEMS ANALYST REQUIREMENTS
• 5-9 years of enterprise BSA experience within the financial services industry
• Strong technical acumen with experience in software integration, data modeling, and API platforms
• Familiarity with Banking regulatory standards impacting API management and security (i.e., FFIEC, NIST)
• 
  BUSINESS SYSTEMS ANALYST RESPONSIBILITIES
• Expertise in collecting, analyzing, and validating large data sets to ensure accuracy and completeness of inventory
• Advance Architecture process mapping, requirement gathering, and documentation control for functional and nonfunctional specifications
• Effective technical project management, stakeholder engagement, and metric driven reporting skills to drive cross functional team initiatives and meet project milestones

Customer Experience Analyst – Stamford, CT 

We’re seeking a Customer Experience Analyst to join a high-impact initiative focused on training AI models that enhance both customer and agent interactions. This is a visible and collaborative role where you’ll help uncover insights that shape how customers engage with the brand. By analyzing recorded calls, identifying pain points, and maintaining trackers to monitor model accuracy, you’ll play a key role in driving data-backed improvements to the overall customer journey. This position also offers the opportunity to collaborate directly with cross-functional teams and AI specialists in an onsite environment.

Must Have Skills

• 5+ years of experience as a Business Analyst or Data Analyst, specifically supporting customer data projects

• Proficiency in PowerPoint, Excel, and Word

• Excellent oral and written communication skills

• Strong organizational skills and attention to detail

• Active listener able to capture nuanced insights and translate them into actionable outcomes

• Analytical thinker with strong problem-solving skills

• High level of empathy with the ability to deliver feedback that drives positive change

• Naturally curious and eager to learn

Nice to Have Skills

• Experience with Charter or within the telecommunications industry

Day-to-Day Responsibilities

• 80% analyzing customer calls to identify patterns, opportunities, and key data points; 20% engaging with cross-functional teams to share insights and collaborate on solutions

• Structuring and maintaining data trackers to monitor AI model performance and accuracy

• Partnering closely with AI specialists and other project teams to ensure data integrity and model improvement

• Working in a highly team-oriented environment with opportunities for onsite collaboration and knowledge sharing

• Providing insights and recommendations that directly impact customer and agent experience
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-KG1

We are seeking a highly skilled Senior Full Stack Developer to support our privacy-focused initiatives. The ideal candidate will have a strong background in backend development using Python, RESTful API design, CI/CD automation, and modern JavaScript frameworks. You will play a key role in building and maintaining systems that ensure compliance, data protection, and privacy excellence.

Responsibilities

• Design, develop, and maintain robust full stack applications for privacy-related projects.
• Build scalable RESTful APIs in Python and integrate with various internal and external systems.
• Implement and optimize CI/CD pipelines to ensure smooth deployments and continuous quality.
• Collaborate with data privacy teams to support compliance and security objectives.
• Develop user-facing components using JavaScript and integrate them with backend services.
• Work with SAS products as part of existing analytic and privacy workflows.
• Troubleshoot and optimize backend and frontend performance.
• Document technical designs, processes, and best practices.

Qualifications

• Minimum 6 years of experience in full stack development.
• Strong proficiency in Python and JavaScript.
• Proven experience building and managing REST APIs.
• Experience setting up and maintaining CI/CD pipelines.
• Working knowledge of SAS products and their integration in enterprise environments.
• Strong understanding of data security and privacy concepts.

Nice to Have

• Background in banking or financial industries.
• Experience with SQL and database optimization.
• Familiarity with OneTrust or BigID privacy management tools.

DESKTOP SUPPORT TECHNICIAN | ONSITE (RDU)
The Select Group is looking for a talented Desktop Support Technician to join one of our top healthcare partners. This person will be responsible for going to main hospitals and surrounding Raleigh/Durham clinics to deploy workstations, monitors, printers, labels, etc. They will also work with many other consultants and full-time employees to get hardware up and running. Please note, working hours are within 8:00am-5:00pm but hours are likely to vary each week depending on project needs.
 
DESKTOP SUPPORT TECHNICIAN REQUIREMENTS

• Technical hardware knowledge
• Experience with printers, workstations, barcode labels, monitors, etc.
• Troubleshooting capabilities
• Connecting workstations/devices to printers

• CompTIA certification
• Hospital experience

• Deploy workstations, monitors, printer, labels, etc.
• Switch out old workstations for new workstation
• Troubleshoot Windows 10 for each new workstation placed

The Select Group is seeking an experienced Project Manager to join a leading Telecommunications client based in Stamford, CT. The ideal candidate will have a strong background in telecommunications and proven experience managing projects within enterprise-level organizations.

If you meet these qualifications and are looking for your next opportunity, apply today!

Must-Have Skills:

• Very strong communication skills (written and verbal)
• Existing telecom industry experience
• Strong critical thinking and problem-solving abilities
• Experience managing full project lifecycle
• Proficiency in MS Project, Visio, Excel, and Word
• 5–10 years of project management experience

Nice-to-Have Skills:

• Experience with MVNO or mobile telecom projects
• Executive reporting and presentation experience
• Experience working in large, cross-functional teams

Day-to-Day Responsibilities:

• Manage full project lifecycle from initiation to completion
• Drive and monitor project milestones and deliverables
• Establish and maintain communication with key stakeholders
• Prepare executive-level presentations and reports
• Lead change management and documentation efforts
• Ensure adherence to project scope, cost, schedule, and quality
• Allocate and manage resources effectively

Typical Breakdown:

• 75% Project Management
• 15% Executive presentation preparation and summarization
• 10% Other duties