NPI Supply Chain Program Manager

Position Overview

We are seeking an experienced NPI Supply Chain Program Manager to lead supply chain execution for complex hardware new product introduction (NPI) programs. This individual will serve as the primary liaison between Engineering, Manufacturing, Operations, Procurement, and Global Supply Chain teams to ensure successful product commercialization and production readiness.

The ideal candidate has a strong background in hardware manufacturing environments and thrives in fast-paced, cross-functional organizations where multiple products are progressing through various stages of the development lifecycle.

Key Responsibilities

• Own supply chain execution for new product introduction (NPI) programs from concept through production ramp.
• Partner closely with Engineering, Manufacturing, Operations, Commodity Managers, Procurement, Planning, and Supplier teams to ensure products are delivered on schedule.
• Develop and maintain program timelines, identify risks, drive mitigation plans, and communicate status to cross-functional stakeholders.
• Coordinate supplier readiness, material availability, manufacturing capacity, and operational readiness to support successful product launches.
• Lead cross-functional meetings to drive alignment across internal teams and external suppliers.
• Manage new product transitions from development into manufacturing while ensuring supply chain readiness throughout the product lifecycle.
• Drive issue resolution across engineering changes, material constraints, supplier performance, and manufacturing readiness.
• Support product commercialization activities including production planning, qualification builds, pilot builds, and production ramp.
• Utilize data to monitor program health, identify risks, and support executive-level reporting and decision making.
• Collaborate with global teams across multiple time zones to ensure successful execution of NPI initiatives.

Required Qualifications

• Bachelor's degree in Supply Chain, Engineering, Operations, Business, or a related technical discipline.
• 5+ years of experience in Supply Chain Program Management, New Product Introduction (NPI), Technical Program Management, Manufacturing Operations, or a related function within a hardware manufacturing environment.
• Experience leading cross-functional programs involving Engineering, Manufacturing, Supply Chain, Procurement, and Operations.
• Strong understanding of hardware product development lifecycles and product commercialization.
• Experience managing multiple concurrent NPI programs in a fast-paced environment.
• Excellent project management, communication, organizational, and stakeholder management skills.
• Proven ability to identify risks, influence cross-functional teams, and drive programs to successful completion.

Preferred Qualifications

• Experience supporting complex hardware products such as networking equipment, electronics, semiconductor, optical, server, storage, or similar technologies.
• Knowledge of supplier management, procurement, commodity management, material planning, or manufacturing operations.
• Experience supporting global contract manufacturers and supplier ecosystems.
• Strong analytical skills with experience using data to drive decisions and program execution.
• Experience working within large enterprise organizations managing global product launches.

Ideal Candidate

The ideal candidate is a collaborative program leader who enjoys coordinating complex cross-functional initiatives and driving new hardware products from development into production. They possess strong communication skills, can effectively influence stakeholders at all levels, and have a proven ability to execute multiple high-visibility programs while balancing technical, operational, and supply chain priorities.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3
 

SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ

The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.

What You'll Bring: 

• 5+ years of Salesforce development experience.
• Strong Salesforce Service Cloud experience.
• Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
• Experience developing APIs and system integrations.
• Agile software development experience.
• Strong communication and problem-solving skills.

Bonus Experience: 

• Salesforce Agentforce experience.
• Salesforce Data Cloud exposure.
• Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
• Experience building AI-enabled or automation-focused Salesforce solutions.

What You'll Do: 

• Develop new features and enhancements within Salesforce Service Cloud.
• Build custom Apex classes, Lightning Web Components, Flows, and integrations.
• Participate in Agile ceremonies, sprint planning, and backlog refinement.
• Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
• Support code reviews, deployments, production releases, and issue resolution.
• Contribute to multiple Salesforce initiatives while maintaining development best practices.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
 

On-Site Network Engineer – Facility Build-Out & Secure Hybrid Connectivity 

Contract (through December 2026, extension likely) · On-Site: Denver, CO metro (Centennial / Louisville) 

Overview 

The Select Group is building out the network for a new manufacturing and engineering facility within a space technology and satellite systems company, — a site with a high-bay manufacturing floor, test equipment, purpose-built servers, and specialized devices used to configure and operate satellite systems. This role owns the physical network build: configuring all switching, routing, and firewalls in the facility, establishing the secure transport layer that connects the site to a new AWS environment and to a third-party satellite ground station provider, and operationalizing the network with configuration backup and recovery from day one. The facility network must be operational to support an end-of-October 2026 program milestone. 

What You'll Do 

• Configure and deploy Arista switching across the facility, including two communications rooms on separate floors, connecting manufacturing equipment, test systems, servers, printers, and specialized program devices on a physically switched network. 

• Configure and deploy Palo Alto physical firewalls at the facility boundary, and a Palo Alto virtual firewall (VM-Series) in AWS as the cloud-side transport boundary, with appropriate redundancy. 

• Establish and manage all interconnections between environments: build and maintain the secure tunnel from the physical facility to AWS, and the secure tunnel from AWS to the third-party ground station provider. 

• Configure routing and upstream ISP connectivity for the site. 

• Operationalize every device from the start: automated nightly configuration backups stored in AWS, per-device disaster recovery, and the ability to push a stored configuration to a replacement unit (e.g., after an RMA) and bring it up quickly. 

• Direct port-level connectivity on site (patching devices into assigned switch ports); structured cabling, fiber runs, and inter-room pathways are handled by the client's facilities team and are out of scope for this role. 

• Coordinate closely with the AWS architect and integration engineer to validate end-to-end connectivity between the facility, the cloud environment, and external partners. 

• Align day to day with the client's network lead, with regular progress check-ins against the October milestone. 

Required Qualifications 

• Strong hands-on enterprise network engineering experience: L2/L3 switching, routing, and firewall configuration in production environments. 

• Direct experience configuring Arista switching platforms. 

• Direct experience configuring Palo Alto firewalls, including both physical appliances and VM-Series virtual firewalls in AWS. 

• Experience designing and operating site-to-cloud and site-to-partner secure tunnels (IPsec/VPN) with redundancy. 

• Demonstrated operational discipline: configuration backup/restore workflows, device lifecycle and RMA replacement processes, and disaster recovery for network configurations. 

• Ability to work on site in the Centennial/Louisville area during the physical build-out phase. 

• U.S. Person with the ability to access CUI, ITAR, and Export Controlled data; must be able to pass a background check that includes insider threat screening. 

Preferred Qualifications 

• Active or prior U.S. Government security clearance. 

• Experience supporting manufacturing, lab, or aerospace facility networks with specialized/purpose-built equipment. 

• Familiarity with AWS networking (VPCs, VPN gateways) sufficient to partner effectively with cloud engineers. 

• Network automation experience (e.g., config management, zero-touch provisioning) as the environment matures. 

Logistics 

• On-site presence required for the physical network build-out; some follow-on work may be performed remotely on a client-furnished, authorized device. 

• Engagement runs through the end of 2026 with a hard facility-readiness milestone at the end of October; follow-on work is anticipated. 

• Wireless is present in the building but is not in scope for this phase; the program network is physical switching. No standing on-call, though brief scheduled support windows may occur around major program events (e.g., satellite launches). 
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KN1
   

SOFTWARE QUALITY ENGINEER (SALESFORCE) - Durham, NC // Hoboken, NJ
The Select Group is seeking a Software Quality Engineer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative.  This Software Quality Engineer will play a critical role in validating new functionality, ensuring platform stability, and supporting high-quality releases across the Salesforce CRM ecosystem. This is a hybrid opportunity, working 3 days out of the week onsite in Durham, NC. or Hoboken, NJ..

What You'll Bring: 

• 5+ years of Software Quality Engineering or QA experience.
• Strong Salesforce Service Cloud testing experience.
• Hands-on test automation experience.
• API and integration testing experience.
• Agile software development experience.
• Strong communication and problem-solving skills.

Bonus Experience: 

• Salesforce Agentforce experience.
• Salesforce Data Cloud exposure.
• Experience testing AI-enabled applications or conversational AI.

What You'll Do: 

• Execute manual and automated test cases for Salesforce enhancements.
• Validate Service Cloud functionality and integrations.
• Participate in sprint planning, testing, and release activities.
• Log, track, and retest defects.
• Collaborate closely with developers, product owners, and business stakeholders to ensure high-quality releases.
• Help improve automation coverage and QA best practices.

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ 
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
 
What You'll Bring:

• 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
• Hands-on Salesforce Service Cloud experience.
  • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
• Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
  • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
• Generative AI / large language model experience, including prompt engineering.
  • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
• Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
  • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
  • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

 
What You'll Do: 

• Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
• Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
• Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
• Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
• Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
• Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
• Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
• Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
• Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
• Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

 

CONTENT DESIGNER - COLORADO
Join The Select Group as a Content Designer and play a vital role in shaping clear, impactful in-product messaging that enhances both customer and internal experiences. This is an exciting opportunity to influence complex workflows, technical language, and user interactions across enterprise tools and customer-facing portals, all within a fast-paced, innovative environment. If you’re passionate about turning technical content into intuitive, human-centered UI, and thrive in a collaborative team leveraging cutting-edge AI tools, we want to hear from you!

What You'll Bring: 

• You think like a designer and write like a human. You understand how content shapes workflows, reduces friction and drives outcomes.
• Strong understanding of UX product design best practices, design thinking and the distinction between content design and marketing copywriting.
• Experience collaborating with cross-functional teams while working both independently and collaboratively.
• Comfortable working in Figma and contributing directly to design files.
• Comfortable using AI tools (writing assistants, prototyping aids and design tools) to accelerate your workflow, with the editorial judgment to know when human refinement is needed.
• Strong written and verbal communication skills, with experience presenting designs, ideas and rationale to partners and leaders.
• Experience using qualitative and quantitative data to inform decisions, measure outcomes and tell a compelling story.
• Strong time management, prioritization and adaptability in a fast-moving environment.
• Must be local to Denver, Colorado, or willing to work in a hybrid environment (four days in-office, one day remote).
• Portfolio required.
  • Must include examples of product UI content (screens, flows, error and empty states, design patterns).
  • Must demonstrate the ability to clearly explain the problem, users, constraints, content decisions and outcomes or key learnings.
  • Bonus if it includes internal tools, admin experiences or other complex B2B products.
• Ability to dedicate time for a portfolio presentation during the interview process.
   

What You'll Do

• You’ll be a fully engaged member of a collaborative, lean design team that consists of content design, design and accessibility.
• We value collaboration, iterative processes and peer reviews.
• We use design and collaboration tools such as Kiro, Figma, Jira, Trello and Lucid daily. If any of these are new to you, we’ll help you get up to speed.
• Elevate the customer experience with thoughtful, concise UI content such as labels, microcopy, tooltips, error messages and empty states.
• Deliver consistent content for B2B customer- and employee-facing tools that meets business and technical requirements across channels.
• Apply universal design principles by using plain language, predictable patterns and clear information architecture to ensure accessibility and support assistive technologies.
• Contribute to and help govern voice, tone, style and brand guidelines within our style guide and design system.
• Partner with technical teams to update customer-facing email notifications so they align with voice and tone standards.
• Use research, data and testing to inform and validate content and design decisions.
• Use AI-assisted workflows to draft, iterate and refine content, applying editorial judgment to ensure it meets brand and accessibility standards.
• Participate in critiques, design reviews and brainstorming sessions, incorporating feedback to continuously improve the work.
• Oversee the content strategy and voice for one or more product areas.
   

If you’re ready to make a meaningful impact through words and design, apply today and help us craft experiences that connect and empower users across industries!

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1